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Review summary
Audley Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I want to heavily recommend using Audley Travel. My step-father and I used their service for a trip to New Zealand and neither of us could commend this company enough. We were connected with a great women, Keila, who was so incredibly insightful and helpful in our planning. It was extremely comforting knowing that our trip was in the hands of someone so bright. Everything worked out perfectly for us. The trip ended up being my favorite trip of my life because of her help. My step-dad texted me a couple of days ago about the trip and he was so grateful. He was still in awe a week after we returned home. Anyways, I loved the trip that Audley gave us and all of the insights that helped us along the way.
We contacted Zac last year to enquire about a trip to Canada . We had teams/zoom discussions to share ideas about what we would like to do . Zac listened to us and got it spot on! Zac created our itinerary, which included a detailed step by step guide to where to be when … absolutely brilliant , thank you Zac, everything was just perfect !
We have just booked our dream holiday to visit Alaska, take the Rocky Mountaineer train and do a cruise. Leo has been amazing as a travel advisor and has expert knowledge in this field to guide us and has taken lots of time to tailor our trip to ensure we have the best experience. The itinerary looks incredible ... I felt he genuinely cares in making sure he helps to create our trip of a lifetime! We can't wait to go next year and would highly recommend Audley Travel and Leo for the Canada region.
This is our second time using Audley to help us navigate a wonderful vacation. Last year we enjoyed Canada, this year we tipped our toes into Europe, and headed to Ireland! Lydia was exceptional! We have two older girls and are an active family who loves to enjoy the outside and dine! She helped us balance both of those requests seamlessly. We kayaked by castles, walked the Cliffs of Moher, walked to waterfalls, biked through Dublin, and never stopped smiling at the beauty around us! Once we were ready to relax we had reservations for dinner and each place was unique and delicious! Thank you Lydia for helping to make our dream holiday a reality!
Our trip to Borneo with Audley worked like clockwork. A few extra tweaks by our contact David pre departure were highly appreciated and enhanced our trip. An enjoyable experience / adventure.
Excellent experience using Audley travel. It was our first time using Audley and certainly won't be the last. Our specialist Simon Robb was fantastic to work with, his attention to detail in putting together our itinerary was second to none and as a result, our experience was faultless. Simon took a lot of time to understand what was important for us in our trip and all of his recommendations were spot on. Communication before and after the trip was also faultless, we felt very at ease that we were in safe hands! Thanks again Simon for a fantastic trip!
Our experience with Audley Travel was excellent. Their European travel partners also provided personalized and attentive service. Samantha was especially terrific to work with. She understood our quirky requests and made arrangements for planes, trains, cars, and transfers that more than met our expectations. Her suggestions for excursions and tours were excellent and immeasurably enhanced our overall experiences in France, Switzerland and Italy. When we fell ill with a cold/flu bug she was especially helpful and even sent us a care package of lozenges and herbal tea.
We had a very positive experience throughout the trip. The planning was made easy by Charlotte coming up with a tour which suited our needs and interest.
We were supported throughout the trip itself by good guides, who were very knowledgeable about the places we were visiting and went out of their way to make the whole experience memorable. Similarly the staff at all the lodges and hotels, who 23were very friendly and nothing was too much trouble.
Would recommend Audley for anyone planning a trip .
Our trip to South Africa was fantastic. Robyn Hutchons, Audley's South Africa specialist, spent time talking with us and getting to know us and what we wanted from our holiday. She designed the trip and recommended the accommodation which was perfect with fantastic views, walks, historical tours and vegetarian food. All the car transfers were comfortable and the drivers were a great source of information about South Africa. Thanks to Robyn for everything. John and Sue
Four of us 1969 Tuy Hoa vets decided to return to our old air base and its environs and then to revisit places we’d seen only briefly during the war, and then to tour some of “North” Viet Nam. The question was whether to do it on our own or sign on with a travel agency. We concluded that doing it ourselves was possible (we’d been there before after all) and that it would be relatively inexpensive.
However, we might run a lot of risks, small and large: coordinating all the stops and hotels, eateries, ground transportation; all the air connections; not to mention, our visas. Even a small misstep by any one of us could hamper our tour; a larger one could ruin the trip for all of us. We opted for professional help. And among the professionals, Audley Travel (with a lot of input from Meghan Berger) was the agency that topped our list. After weeks of massaging our trip --- changing places and lengths of stays as we four debated priorities --- Meghan put together a package that gave us exactly what we (ultimately) chose.
She provided excellent air service from LAX to Saigon, handled all our air and ground transportation throughout Viet Nam, booked some awesome hotels for us, provided knowledgeable, local guides and responsible drivers, and even helped us go on to Cambodia and Thailand afterwards. The trip was fantastic! We got “a lot of bang for our buck.”
The professionalism displayed by Meghan and her local “crew” was impressive. They were all friendly, helpful and informative; and they kept us on schedule, whether preparing for our journey or while we were there in Viet Nam.
If I were to return to Viet Nam next year, would I travel with Audley? Maybe not, because I already learned so much from traveling with them this time. But if I were traveling anywhere else over there, somewhere I’d never been before, or traveling again with a group, yes, absolutely, yes!
The recommendations as to where to go were spot on and the schedule, although quite full-on (at our request I should add), was really well balanced. Nothing is left to chance with Audley. All the small irritating things that could really disrupt your trip and taint the experience are considered up front leaving you hassle free. It really was a trip of a lifetime.
This was our 3rd trip with Audley Travel experiencing multiple countries on 2 continents. We keep coming back due to the consistency of quality and reliability in every aspect of our travels. We appreciate the care and attention provided by the specialists, guides and drivers to ensure we have the best experience possible. When planning our most recent trip Sebastian made the process so enjoyable. His insights and suggestions made our time in Paris even more special!
Our trip was to London and then on to Ireland. Lily Cohen, Audley's UK specialist, spent time talking with us and getting to know us and what our dreams were for this trip. She designed a trip specifically for us, and we were 'over the moon' with her results! Every day was perfect, and we wouldn't go back and change a thing.
Audley was recommended to me by a friend after his positive experience planning a New Zealand. We asked our Specialist to provide options for Italy for a wine region, historical city, and sandy beaches for a trip within the next 3 months, and they delivered! We just got back and it exceeded our lofty expectations. I couldn't imagine coordinating the hotels, day trips, and car service without Audley. We only had a few minor issues and it was resolved within an hour. In my opinion, it's worth the extra money for Audley to coordinate a trip that you couldn't plan on your own. We will use them again.
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