Smooth assistance
Smooth assistance. Problem solved.
4.8
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service!
Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!
Had an issue with logging in
Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service 👏Thank you
Once I got through to Amanda through an…
Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.
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All reviews
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Showing 961 - 970 of 996 reviews
MK
Thank you Grace for your quick and…
Thank you Grace for your quick and positive response to my email. Due to a fractured foot I needed to pop my swim membership on hold for a bit, all sorted without any issues. I love swimming at The Manor it’s such a nice pool, lovely surroundings and great for parking. The staff are very friendly and it’s such a relaxing place to visit.
Date of experience: September 18, 2021
CD
Kate was very helpful
Kate was very helpful she set up my direct debit for my gym membership quickly and with ease. Thanks Kate. Conor
Date of experience: September 16, 2021
DA
Great service and support from Kate
I contacted Kate recently in relation to a gym membership, she was so helpful and very swift to reply and give assistance. I am very grateful for such a great service and would highly recommend to my friends. Thanks again Kate for all of your help.
Date of experience: September 14, 2021
ec
Unprofessional and unrealistic
Rude, unprofessional and no sense of situations given recent pandemic etc Emailed to explain change in circumstances and I had cancelled my DD. Got told I couldn’t, emailed back and gave my number asking them to call me to discuss, response was they were too busy so would deal over email. Explained about financial impact of Covid and partner unable to work as self employed, they wanted proof, didn’t read details, asked for proof from employer…even though self employed! Wouldn’t freeze my membership even for a few months, short 1 liner responses until I sent a long complaint email back. When they did send a more professional response back but still missing the whole point. I really like the studio I had been a member of but this reflects and impacts them which is unfair on them.
Date of experience: September 14, 2021
CB
Very efficient
Sophie was extremely efficient and helpful. She resolved my query within seconds and put my mind at ease immediately. Thank you!
Date of experience: September 14, 2021
SH
Thank you
Thank you Daniela, you made that very easy.
Date of experience: September 13, 2021
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