Review summary

Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

OO

Oana Olariu

5 out of 5 stars
Smooth assistance

Smooth assistance. Problem solved.

PK

Phillip Knight

5 out of 5 stars
Great service!

Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!

WR

Wanna Rio

5 out of 5 stars
Had an issue with logging in

Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service 👏Thank you

DW

David Wilson

4 out of 5 stars
Once I got through to Amanda through an…

Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.

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All reviews

1,000 total • Write a review

Showing 81 - 90 of 996 reviews
G
5 out of 5 stars

Rose was efficiently helpful and…

Rose was efficiently helpful and friendly, and had my concerns about my membership cancellation going smoothly quelled immediately.

Date of experience: April 25, 2025

IA
5 out of 5 stars

Ian from Ashbourne Membership management

Ian one of the engineers from Ashbourne Membership management has been great help - Very helpful and resolved the issue we was having with the turnstiles at one of our fitness clubs. Good customer service.

Date of experience: April 24, 2025

RT
5 out of 5 stars

Contacted Ashbourne management and…

Contacted Ashbourne management and spoke to Charlie dealt with my enquiry efficiently thank you

Date of experience: April 23, 2025

JP
5 out of 5 stars

Membership cancellation

Spoke to Beverley today regarding my membership and the cancellation process she aided me with full support and excellent customer service. I’m delighted with the service that has been provided today.

Date of experience: April 16, 2025

D
5 out of 5 stars

Very quick and helpful

I had not received confirmation of membership cancellation from the club. Within minutes I was able to confirm cancellation with a chat operator.

Date of experience: April 15, 2025

JH
5 out of 5 stars

1st issue and resolved

1st issue faces and resolved quickly, I appreciate the help from sophie

Date of experience: April 11, 2025

SS
5 out of 5 stars

I contacted the company via online chat…

I contacted the company via online chat and my query was resolved in minutes. I’m really impressed with the service. Thank You

Date of experience: April 11, 2025

V
5 out of 5 stars

I contacted them about my membership…

I contacted them about my membership and got a reply quickly and my enquiry was dealt with quickly and efficiently within half an hour, really helpful colleague Chloe

Date of experience: April 11, 2025

T
2 out of 5 stars

Never use these robbing money from…

Never use these robbing money from members can not even phone them disgusting.

Date of experience: April 10, 2025

A
5 out of 5 stars

I contacted the company via email and…

I contacted the company via email and was pleasantly surprised to get a reply back within 10 minutes. My query resolved and I am impressed with the efficiency. Thank you Sophie.

Date of experience: April 9, 2025

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