Smooth assistance
Smooth assistance. Problem solved.
4.8
Excellent
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service!
Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!
Had an issue with logging in
Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service 👏Thank you
Once I got through to Amanda through an…
Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.
Company details
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All reviews
1,000 total • Write a review
Showing 21 - 30 of 996 reviews
SA
Tech support was very quick to respond…
Tech support was very quick to respond and sorted the issue within a few minutes. Communication was concise and friendly. Very helpful, would recommend.
Date of experience: July 2, 2025
TP
Super easy cancellation
Super easy cancellation - Chloe was really helpful to deal with
Date of experience: July 1, 2025
GM
Super-easy cancellation process
Super-easy cancellation process, with very helpful agent on the website's online chat.
Date of experience: June 30, 2025
CL
Cancelling my membership was really…
Cancelling my membership was really straightforward and Orlagh was brilliant with all of my queries!
Date of experience: June 29, 2025
SJ
Gyms have been lovely and Customer…
Gyms have been lovely and Customer service has been so great (Shoutout to Zoe) who heard my query and resolved it promptly and answered all my worries.
Date of experience: June 26, 2025
MU
Very lovely workers
Very lovely workers. Quick to respond and solve any issues you have
Date of experience: June 26, 2025
N
Neetha
US
I had a wonderful experience…
I had a wonderful experience interacting with Jemma, who was exceptionally prompt in responding to my emails and resolving my issue with changing the payment method for my gym membership. Since this happened just an hour before my usual workout time, her quick support made all the difference and without it, I wouldn’t have been able to train that day. I truly appreciate the efficiency and professionalism!
Date of experience: June 25, 2025
GO
Very friendly and efficient service.
Very friendly and efficient service.
Date of experience: June 25, 2025
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