Smooth assistance
Smooth assistance. Problem solved.
4.8
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service!
Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!
Had an issue with logging in
Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service 👏Thank you
Once I got through to Amanda through an…
Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.
Company details
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All reviews
1,000 total • Write a review
Showing 11 - 20 of 996 reviews
TT
Dan M from IT support was very quick to…
Dan M from IT support was very quick to help out with my log in issue. Very efficient and friendly.
Date of experience: July 7, 2025
dm
Problem with app
Had an issue logging on but was fixed immediately once I contacted them
Date of experience: July 7, 2025
KO
App glitch
Had a little glitch with the app over the weekend and it was sorted first thing Monday morning...great efficient service
Date of experience: July 7, 2025
KS
Very helpful and sorted my matter out…
Very helpful and sorted my matter out very quickly thank you
Date of experience: July 6, 2025
Jr
Great communication…
Great communication and very helpful with the right information. Would definitely use again.
Date of experience: July 6, 2025
RM
Great service using online chat
Used Ashbourne's online chat facility and it was super speedy and easy. Chloe was friendly and helped resolve my query about my DD promptly. Ashbourne have managed my gym subscription for some years now and I have never had an issue. Would recommend.
Date of experience: July 4, 2025
MT
Jemma was so patient and helpful
Jemma was so patient and helpful — I only have compliments to share.
Date of experience: July 3, 2025
JT
Very quick to solve my problem
Very quick to solve my problem, thank you!! (My direct debit didn;t go through so needed to arrange to pay directly)
Date of experience: July 3, 2025
OG
Very prompt support received from Dan M…
Very prompt support received from Dan M to gain access to the app. Much appreciated - thank you!
Date of experience: July 3, 2025
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