Smooth assistance
Smooth assistance. Problem solved.
4.8
Excellent
1,000 reviews
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Review summary
Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service!
Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!
Had an issue with logging in
Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service πThank you
Once I got through to Amanda through anβ¦
Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.
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All reviews
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Showing 191 - 200 of 996 reviews
RC
Sophie G :)
Spoke with Sophie G regarding refund for incorrect payment that had not been processed locally - she was able to answer all of my queries swiftly and resolved all of my issues. Very pleased with the experience and wish I wasn't moving away!
Date of experience: November 6, 2024
SW
Credit where itβs due
The experience I have had with the original company has been very poor however today Beverley has been very helpful enabling me to resolve my issue
Date of experience: November 4, 2024
DA
Great and quick service
I contacted Ashbourne membership management service as I needed their help to, at first, stop my membership and the to reactivate it. They have been professional and prompt responding in a timely fashion. Thank you
Date of experience: November 1, 2024
M
Malek
US
Customer service agent Chloe delivered superb service
Chloe handled my query regarding reinstating my direct debit after a recalled payment by my bank. She was absolutely brilliant from the first interaction via text and had the whole thing sorted in a mere minutes. Extremely competent and efficient.
Date of experience: October 31, 2024
SG
Direct Debit Issue Fixed - Thank You
Spoke to Sophie G today regarding my direct debit set up via live chat, I was charge and then received an email notifying me my direct debit has failed. I was sent a link to re-set the subscription up but was worried incase I will be charged the monthly membership again. I went to their live chat service and it turns out a number that I had inputted was different to prior and was also not double charged. Sophie provided quick and swift responses, thank you for the help. 10/10 from me!
Date of experience: October 25, 2024
WH
Great service - highly recommended!
Great service - really helpful, efficient and friendly. I would really recommend!
Date of experience: October 22, 2024
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