Smooth assistance
Smooth assistance. Problem solved.
4.8
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service!
Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!
Had an issue with logging in
Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service 👏Thank you
Once I got through to Amanda through an…
Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.
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All reviews
1,000 total • Write a review
Showing 181 - 190 of 996 reviews
LM
Excellently easy
I needed to cancel a membership and it was incredibly easy and efficient even when I managed to cancel payment too early and then had to make a separate single payment. All processes very simple and quick, and Sophie’s confirmation that all was sorted was very much appreciated 😊
Date of experience: November 15, 2024
JW
Elle was helpful and friendly
Elle was helpful and friendly! Thanks guys :)
Date of experience: November 14, 2024
sh
I contacted Ashbourne to enquire about…cancelling my membership
I contacted Ashbourne to enquire about the process of cancelling my membership. The responses were quick, easy and very clear. All via text message. Membership cancelled and dates provided for the payment to cease and membership to end. Beverley was a pleasure to deal with.
Date of experience: November 14, 2024
RJ
Great Customer Service
Accidentally cancelled my direct debit. Was helped by Sophie on customer service who waived the reinstate fee. Thanks Sophie !
Date of experience: November 13, 2024
PR
Janet was very helpful and she answered…
Janet was very helpful and she answered my query in minutes. Very helpful and quick 😊
Date of experience: November 13, 2024
IA
Great customer services
They were incredibly helpful in explaining all the options available. Whenever I had questions or needed assistance with my membership, the staff was quick to respond and always went above and beyond to ensure I had everything I needed. It's clear that they genuinely care about their members, not just as customers but as individuals. The gym itself is clean, well-equipped, and has a great atmosphere. I highly recommend warehouse gym for anyone looking for a gym that provides both excellent fitness resources and top-notch customer service
Date of experience: November 8, 2024
LD
Quick wit no hassle
So quick and easy sorted my issue with no problem
Date of experience: November 7, 2024
CV
Brilliant service from Amanda and…
Brilliant service from Amanda and helped me instantly with my request.
Date of experience: November 6, 2024
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