Smooth assistance
Smooth assistance. Problem solved.
4.8
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Ashbourne Membership Management Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service!
Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!
Had an issue with logging in
Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service 👏Thank you
Once I got through to Amanda through an…
Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.
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All reviews
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Showing 161 - 170 of 996 reviews
A
Abbas
US
Best response from a payment management company!
Wanted to cancel my membership for a while. I eventually received an email indicating that a fine would be added due to failed payment. I then emailed the company to cancel my membership so no further payments would have to be made. Elle was very kind to waive the fine as a gesture of good will leaving me with only the regular monthly payment. Not only that but this allowed me to continue benefitting from my membership for the rest of the month. I've had nightmare experiences from payment management companies but this has been incredibly smooth, prompt and considerate.
Date of experience: January 2, 2025
kB
Fantastic response time
Chloe has been quick, pleasant and efficient to speak with in relation to my membership
Date of experience: December 23, 2024
KB
Friendly and helpful
I had to cancel my membership. They got back to me super quickly and Sophie, who helped me, was friendly, helpful and got everything sorted immediately with no fuss at all. Brilliant service.
Date of experience: December 19, 2024
JM
What a joke of a company movedcawwy…
What a joke of a company moved awwy from planet fitness tredegar they have asked for proof of new address so I sent them and because my previous address was on a receipt they don't accept as proof. Avoid paying via direct debit SCAM COMPANY!!
Date of experience: December 16, 2024
MW
Amanda was lovely and solved my query…
Amanda was lovely and solved my query quickly
Date of experience: December 11, 2024
NV
Amanda was very informative
Amanda was very informative Helpful Understanding A credit to the company
Date of experience: December 10, 2024
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