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Review summary
A-ROSA Cruises has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about expensive and communication.
A-Rosa cruise on the Douro which went well, accomodation in deck 2 cabin was excellent.
Food quality and choice was very good.
Entertainment could be better, other than Portuguese folk singers one night then rest was just a guy playing recorded music.
A-ROSA are a good company but difficult when it comes to contacting or getting replies to queries.
A mixture of nationalities on board with Germans, Israeli, South African,Australian,Welsh, English,Italian travellers .
Ship was very clean and staff friendly, I would definitely use again.
Very positive experience, nice route, everything well organized, spacious cabin, excellent level of cleanliness everywhere, friendly staff, good value for money
This was a Rhein en Flammen trip. We were last in line and the fireworks were at least 1/2 mile away. Would have seen more had we stayed docked in Rudesheim. Beds were very hard. The A-Rosa Brava furniture is looking pretty "tired". Drinks were watered down. Never heard "boo" from Captain--I suppose there was one.
The A-Rosa all inclusive is truly "All Inclusive." The staff was consistently friendly and helpful. The food was well prepared and in variety.
The optional excursions were well organized and enjoyable and the free use of bicycles an unexpected perk.
Lovely river cruise. Much more intimate than a sea cruise with much more to see and visit.The staff were excellent. While it doesn't have the variety or quality of food and drink as a sea cruise its still good enough. Will definitely be doing another one.
English speaking on a German cruise - a delightful experience!
I'll start my review by saying I was sceptical about A-Rosa. A scan for reviews on CruiseCritic, Tripadvisor and Trustpilot are not the best. I was also concerned that we would be bored/too young for the cruise (36 & 41 years old)
But booking was easy, their website is friendly and well laid out. I received all my documentation in English, and a few days before the cruise received a guide explaining how to install their APP. Their APP provided all the cruise details, worked well and during the cruise provided the dinner menu and excursion details.
On boarding day, we arrived early to make sure we were at the right place. They do clearly advise that boarding only starts at 15:00, but were happy to accept our luggage early so we could explore the town.
The boarding process was quick and easy, and they gave all the ladies a red rose as we embarked - a nice touch. As we said thank you, the A-Rosa team member asked us if we speak any German, and when he realised we didnt, asked us to please stand aside so he can speak to us. He introduced himself, and explained that if we have any issues on board with regards to not understanding or need help - we were welcome to contact him or his team anytime.
The checkin process was seamless, and we were off to explore our room. Our bags were waiting for us, and the rooms while a little dated - were neat and clean.
All our meals were amazing, different each day (5 nights) and a good selection.
At this stage I just want to touch on one point in the negative reviews, as a ton of feedback seems to revolve around the fact that it's not for English speaking guests. It's a German owned cruise line, run in German speaking countries! While I understand that people are reading that it's an "International" cruise, you also need to realise that this does not default to English - it seems to be a common trend that English speaking people expect the entire world to speak English, which is simply just a narrow and uneducated mindset.
It became rather evident by our first evening that they are trying really hard to work on the negative reviews, as A-Rosa clearly had made some sort of note and informed the entire crew to keep a lookout for us. The minute anyone heard us ranging from the bar staff to the chefs / waiters and even management would ask us if we needed any help without us saying a word. What eventually gave it away was when a senior team member walking past us, stopping, turning back around and coming to ask if we were his "English Speaking Guests" - informing us that we were the only 2 on the entire ship.
So what to expect?
- All correspondance was in English, website and APP was in English.
- EVERY SINGLE STAFF member we spoke to, spoke English - and EVERY SINGLE person was EXEPTIONALLY friendly. For those reviews who say the staff did not speak English or were rude, I would love to know what your attitude to them was to start off with.
- Yes, presentations are in German. Some reviews mention that they do a summary in English, this did not happen on our cruise and nor would I expect it for only 2 people. All information in the presentations are available easy online.
- The guests on the cruise were very friendly too, most of our meals involved the table next to us curiously asking where we were from. My fiance was building a public puzzle and by the time we left, knew a huge amount of other ladies also building the puzzle.
- They do random announcements about sights as you sail past, these were in English too.
- The tour we booked with them was unfortunately cancelled, so I cant comment on the tours.
With regards to the entertainment, they do music in the lounge at night. We kept ourselves entertained with provided boardgames while having drinks and watching the world go by. If you are expecting a cruise ship type party vibe, you need to adjust your expectations - this is a relaxing and intimate romantic experience.
When the ship stops it's easy to get on and off as you wish. The ship stops were all very close to public transport, city centers and attractions.
Negatives?
- When first entering our room we noticed it had a smell. We thought it may have had something to do with the docking, but by the next morning we went to ask reception if anything could be done. On return that evening the smell remained, which was dissapointing. The next day we were randomly summoned to go to reception to discover that another room had also complained, so they moved both of us to new rooms. Why it took 2 days and other people complaining to decide to act was somewhat dissapointing - but they did handle it well when they realised the issue was real.
- A day after booking, they reduced the price for the same room by 200 euros - bad luck.
In summary - the food was excellent, the staff were amazing and the entire trip was relaxing. Definately recommended and will try do a video review next time!
Die "Premium Kreuzfahrt" mit der A-Rosa Silva war ein totaler Reinfall. Es gab zu wenige Sitzplätze, um sich Abends mit Freunden ein Glas Wein zu trinken. Ohne Zusatzkosten für einen reservierten Tisch hätten wir wohl nicht mit unseren Bekannten speisen können, pro Tag für zwei Kabinen 20,--€. Tassen waren Mangelware, das Geschirr wurde sehr langsam abgeräumt. Das Buffet hatte nicht den Standard den wir erwartet hatten, eher den Charakter einer Betriebskantine.
Staff were friendly, professional and helpful throughout. Food and drink available on the premium plus package was of high quality and plentiful. The ship was comfortable, clean and managed with the clientele in mind. All in all an excellent 5-day cruise that satisfied all in our party of 6 and all of us would gratefully return. A heartfelt thanks to the exceptional crew :-)
Unsere 4. A-ROSA Fahrt war vom 02.09.-16.09.23 auf der Rhone mit der Luna.
Ausser Landschaft und Wetter war es ein riesen Reinfall.
Das angepriesene Gourmet-Buffet bestand täglich aus einem Fleisch/Fischgericht, Tomatennudeln und etwas Gemüse, geschmacklich eine Katastrophe, abends kein Kaltanteil, auf Nachfrage einen fertigen Käseteller, Essen wiederholte sich in den 14 Tagen ständig. Auf die im Katalog versprochenen raffinierten und edlen Gerichte hofften wir vergebens. Das Obstbuffet bestand aus Bananen, Äpfel und harten Birnen. Cappuccino mußten wir aus Müslieschalen trinken da kaum große Tassen vorhanden waren. Tische wurden selten abgeräumt und abgewischt. Personal war unfreundlich, sehr langsam und gereizt.
Der Hotelmanager, Hr. Reinelt wurde von ca. 20 Gästen aufgefordert, Stellung zu den Misständen an Bord zu nehmen. Es änderte sich nichts.
Die Mängelliste könnte ich weiter fortsetzen.
Trotz 3 schriftlicher Beschwerden seit dem 17.09.23 keine Reaktion von A-ROSA.
Man kann nur noch von dieser Reederei abraten.
Lese doch tatsächlich die jetzigen Preise bei Arosa für 5 Nächte auf einer Donautour von Engelhartszell bis Bratislava im November 2023 incl. dem (berühmten ?) All incl. für ab 198.-€. Hätte ich nicht diese enttäuschende Reise mit Arosa schon gemacht, dann müsste man wohl "zuschlagen". Lieber nicht und sich des Lebens freuen.
Als erstmalig "Kreuzfahrende" waren wir zwar anfangs skeptisch, aber spätestens nach dem boarding und dem ersten Flusstag von dieser Art des Reisens begeistert.
Wir hatten uns Abwechslung und Erholung erhofft und wurden nicht enttäuscht.
Es gab kleine wunderschöne Städtchen zu bewundern, ebenso wie die Metropolen Gent, Antwerpen und Amsterdam.
An Bord stellte sich in kürzester Zeit ein Gefühl der Entschleunigung und Erholung ein, das sowohl der Rundum-Versorgung, als auch der ständigen Aussicht auf den Fluss und die Landschaften zu verdanken war.
Sehr abwechslungsreich waren die täglich wechselnden Buffets, die jeden Tag das Essen zu einer Herausforderung gestalteten, einzig, weil es schwer fiel, sich angesichts der großen Auswahl zu entscheiden.
Nicht zu vergessen, die Crew:
Obwohl man die Arbeitsbelastung direkt sehen oder erahnen konnte, war jedes Mitglied der Crew zu jedem Zeitpunkt stets freundlich, aufmerksam und zuvorkommend.
Unser Fazit: Jederzeit gerne wieder!
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