American Freight Furniture, Mattress, Appliance

3.443 out of 5 stars
3.4
Average1,000 reviews

TrustScore

3.4
3.443 out of 5 stars
Average
5 out of 5 stars
515
4 out of 5 stars
76
3 out of 5 stars
49
2 out of 5 stars
57
1 out of 5 stars
303
1,000 reviews in total

Review summary

American Freight Furniture, Mattress, Appliance has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Purchased two different laundry centers…

Purchased two different laundry centers from American freight in 2022. First one gave me multiple issues but fortunatel...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

This Store Is Awesome

The American Freight Furniture store on the Northeast Evangeline Thruway Is my desired preferred store. The manager is v...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great service on washing machine purchase

I just purchased a washing machine from the Fredericksburg location. I wanted to compliment the salesperson named Giovan...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Josh was wonderful and went above and…

Josh was wonderful and went above and beyond in helping with everything. He was very knowledgeable with what we needed.

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0
🔥 High engagement

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over 6 years ago
2 out of 5 stars

I received the wrong order and was told…

I received the wrong order and was told I had to bring the furniture back myself if I wanted it the same day. (I only live 10 minutes away) and paid for delivery. Which brings me to my next point, I was also told 2 different delivery charges and had to pay the higher amount I was quoted. After I brought back the wrong furniture myself, I was asked to go to the side door with my truck so they could load it. I was told they already had it ready for me. 25 minutes later I received my furniture. There is a scratch on my table top but I refused to go back. I WILL NEVER BUY FROM HERE AGAIN.

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over 6 years ago
5 out of 5 stars

Love the sectional that i brought from…

Love the sectional that i brought from here. Just like what i saw at the store. Love the all the pillows that came with it.

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over 6 years ago
5 out of 5 stars

Awesome customer service

Awesome customer service

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thomas davis
thomas davis
1 reviews
over 6 years ago
1 out of 5 stars

not happy about the way deal went …

not happy about the way deal went down. They do a lot of talk at the store.We paid cash as a down payment, Well guess what .One week later cash in hand they inform us that they sold the chair that I put money down. They inform us they would have the same chair 8 to 10 days. Now all we get is were looking anytime for

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tyler gaddis
tyler gaddis
1 reviews
over 6 years ago
5 out of 5 stars

Good service very nice made things easy

Good service very nice made things easy

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lvaulx
lvaulx
1 reviews
over 6 years ago
4 out of 5 stars

The loaders were very nice however the…

The loaders were very nice however the selection was very minimal.

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over 6 years ago
5 out of 5 stars

I've purchased furniture here many…

I've purchased furniture here many times. I definitely reccomend this American freight. Love the prices and employees are helpful and friendly.

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Shawnna
Shawnna
1 reviews
over 6 years ago
5 out of 5 stars

They did a great job with helping me…

pick a great sectional and delivering on time.

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over 6 years ago
3 out of 5 stars

The table I bought was damage

The table I bought was damage so had to go back to get another table other than that the service was great

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kathryn cole
kathryn cole
1 reviews
over 6 years ago
3 out of 5 stars

took almost a week to receive our…

took almost a week to receive our furniture after purchased, once received and we got it home it was damaged, had to load it back up and return in a snow storm, no discount or anything was offered for our inconvenience.

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amber
amber
1 reviews
over 6 years ago
3 out of 5 stars

Poor delivery schedule

Although the delivery drivers were very pleasant and professional, the company needs to come up with a better process for scheduling their deliveries. I was told the delivery would be the next morning so I took half s day off work, ended up having to take the whole day off and they didn't show til 6:30 pm. Again, this was not the fault of the drivers but if the schedulers.

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Alicia Mclaws
Alicia Mclaws
1 reviews
over 6 years ago
4 out of 5 stars

Overall Satisfied

Some of the merchandise was overpriced. The salesmen were quite pushy, though I did get what I wanted in the end. The furniture is quality though, and overall I am very satisfied.

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over 6 years ago
3 out of 5 stars

They weren't on time

They weren't on time. And they forgot a piece of my furniture that I've waited a week for but they finally got it right.

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Evelyn Mason
Evelyn Mason
1 reviews
over 6 years ago
5 out of 5 stars

The manager at your fort Myers location…

The manager at your fort Myers location was just outstanding and it was a sure joy dealing with this young man.He really made myself and my daughter feel good about the purchase that we made because I purchased a new bed and wasn't looking for one. Is the store on metro parkway location.

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over 6 years ago
5 out of 5 stars

I have many many purchases over the…

I have many many purchases over the years, and several recently for our new house. Whitney has been fantastic every time. Friendly, knowledgeable, and fast! This place is one of the best deals in town!!! Buy the warranty, a great value, and over the years, they have honored it for me twice!

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over 6 years ago
5 out of 5 stars

EXCELLENT Customer Service

EXCELLENT Customer Service. Very reasonable prices. I highly recommend them. They a good selection of furniture.

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Kathy G
Kathy G
1 reviews
over 6 years ago
5 out of 5 stars

Bargain Hunting

Bargain Hunting We went to look for a decent price bed for a guest room and walked out with a DEAL! Our salesman offered us a great deal for a floor model queen size bed and to top it off a pretty good price on four chairs. The store has a nice assortment of furniture to peruse so you will have plenty to choose from. Friendly staff, great prices. We will definitely be back.

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cincyfats
cincyfats
1 reviews
over 6 years ago
5 out of 5 stars

After going to several furniture stores…

After going to several furniture stores not finding the recliners we wanted , i convinced my wife to try american freight. Not only did we find the right recliners but rich the manager toik goid care of since we bought 2 that day . I highly recommend american freight!!!!

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over 6 years ago
5 out of 5 stars

Emmanuel and Randy were AWESOME

Emmanuel and Randy were AWESOME! They were professional, quick, and friendly! They were the best!

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illyana Ervin
illyana Ervin
1 reviews
over 6 years ago
5 out of 5 stars

Was greeting as soon as I entered the…

Was greeting as soon as I entered the store. Was friendly service. Ask questions to about the needs & wants. And my daughters loves her mattress.

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