American Freight Furniture, Mattress, Appliance

3.443 out of 5 stars
3.4
Average1,000 reviews

TrustScore

3.4
3.443 out of 5 stars
Average
5 out of 5 stars
515
4 out of 5 stars
76
3 out of 5 stars
49
2 out of 5 stars
57
1 out of 5 stars
303
1,000 reviews in total

Review summary

American Freight Furniture, Mattress, Appliance has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Purchased two different laundry centers…

Purchased two different laundry centers from American freight in 2022. First one gave me multiple issues but fortunatel...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

This Store Is Awesome

The American Freight Furniture store on the Northeast Evangeline Thruway Is my desired preferred store. The manager is v...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great service on washing machine purchase

I just purchased a washing machine from the Fredericksburg location. I wanted to compliment the salesperson named Giovan...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Josh was wonderful and went above and…

Josh was wonderful and went above and beyond in helping with everything. He was very knowledgeable with what we needed.

0
0
🔥 High engagement

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over 6 years ago
5 out of 5 stars

Very Helpful people

They were very helpful! James helped me find the best deal we absolutely love our new couch & my king bed with headboard & frame are perfect! Even the delivery was the best we had ever! I have lost the gentleman’s business card but he & his son The Great Ceaser as he calls him were the best! We will recommend them anytime! Thank you so much for great customer service!

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Ijakie West
Ijakie West
1 reviews
over 6 years ago
1 out of 5 stars

Terrible Customer Service

Terrible Customer Service. Nooone seem to know anything and the Managerial skills definitely need work. All the employees need to be retrained on how to handle paying customers and do business so that everyone’s knowledge is cohesive. Terrible experience by far. So disappointed. I’m still waiting on a call about a replacement of mattresses that they advised me that I can exchange for a smaller size. I was told to come to the store after calling all week I came to fill out the paperwork for the exchange was told that they can in fact deliver it because I paid a delivery charge and when the “Manager “ Gave me a call about my delivery try to charge me another $110.00 delivery charge and he got nasty, yelling into the phone after I examined to him what I was told by another “manager” who took care of me when I came to the store. Just very very disappointed.

Helpful?
over 6 years ago
3 out of 5 stars

When we first entered store an employee…

When we first entered store an employee greeted us then found out we were looking for the special deal and he walked away from us,we then looked around ourselves and we encountered another 2 friendly employees that took their time to help is,and delivery drivers were friendly and careful with everything we bought bringing it in our house.

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Jessica Miles
Jessica Miles
1 reviews
over 6 years ago
5 out of 5 stars

I was approved within 10 secs

I was approved within 10 secs. Great customer service!! I check out three mattress set and was satisfied instantly on one and their price.

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Lori Gottus
Lori Gottus
1 reviews
over 6 years ago
5 out of 5 stars

I had a great time shopping your store…

I had a great time shopping your store . Markus made it comfortable and easy. Than you......

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nahum lopez
nahum lopez
1 reviews
over 6 years ago
5 out of 5 stars

Good customer service

Good customer service

Helpful?
Rissa
Rissa
1 reviews
over 6 years ago
1 out of 5 stars

Also I was missing bolts to my bed and…

Also I was missing bolts to my bed and I had to constantly go up there twice to get screws

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Jason Seubert
Jason Seubert
1 reviews
over 6 years ago
5 out of 5 stars

Nice and easy..

Nice and easy... decent pricing. You get more than what you pay for. Good staff.

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over 6 years ago
3 out of 5 stars

We really like the bed frame we got

We really like the bed frame we got! The only problem was we had to go back three times. The first time they gave us the wrong color and the second time the bed frame was broken. This was very inconvenient as we had to drive 40 minutes each time to pick it up.

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Nakitha
Nakitha
1 reviews
over 6 years ago
5 out of 5 stars

IMPERFECTLY PERFECT! A MUST SHOP

The customer service was PERFECT! The only part that bothered me was the time of delivery. They came at about 9pm but the delivery drivers were very courteous and polite. They made feel at ease about everything and we laughed and joke while they were here. My sales rwp helped me as soon as I walked I'm and stood by while I shopped. I will most definitely be shopping with them for my next furniture purchase.

Helpful?
Brian Maxey
Brian Maxey
1 reviews
over 6 years ago
5 out of 5 stars

These guys did a great job!

These guys did a great job! Definitely recommend them!

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Lori Boucard
Lori Boucard
1 reviews
over 6 years ago
5 out of 5 stars

Loved the furniture and everything…

Loved the furniture and everything turned out great

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over 6 years ago
5 out of 5 stars

Great customer service and excellent…

Great customer service and excellent quality furniture.

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over 6 years ago
2 out of 5 stars

Not real satisfied

People were nice at the store but delivery guys constantly fail my expectations dragged my furniture through the back door in the grass. Every time they have delivered my furniture the dust covers have been torn on every piece. Kitchen chairs broke as soon as I opened the box due to them being ruff with the items no one offered to take money off the delivery and just acted like they didn’t care when I pointed it out to them, I gave this place another shot after my first disappointment but I probably will not go back again

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April Pierson
April Pierson
1 reviews
over 6 years ago
5 out of 5 stars

Hayden helped me and he was very…

Hayden helped me and he was very helpful thanks

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over 6 years ago
4 out of 5 stars

The items that I selected at first was…

The items that I selected at first was not in the store and it was going to take for ever for me to get it. The black and white sectional

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Debbie Stacy
Debbie Stacy
1 reviews
over 6 years ago
4 out of 5 stars

American Freight I gave them a second chance

Purchases a chair had delivered cheaply made.I did call next day let me pick another one.Kirbie was really nice and knows his stuff..Would recommend this ace to friends...

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RME
RME
1 reviews
over 6 years ago
5 out of 5 stars

Sales person was very nice and helpful

Sales person was very nice and helpful! I would definitely recommend this store to Anyone!

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Jay
Jay
1 reviews
over 6 years ago
3 out of 5 stars

I called in advanced to have my…

I called in advanced to have my furniture ready for pickup but it wasn’t. Also the gentlemen who loaded my items was very unprofessional and rude.

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Orilla Baker
Orilla Baker
1 reviews
over 6 years ago
5 out of 5 stars

Excellent service and high quality…

Excellent service and high quality furniture at great prices. Highly recommend to anyone.

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