American Freight Furniture, Mattress, Appliance has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Purchased two different laundry centers from American freight in 2022. First one gave me multiple issues but fortunatel...Read more
Josh was wonderful and went above and beyond in helping with everything. He was very knowledgeable with what we needed.
They were very helpful! James helped me find the best deal we absolutely love our new couch & my king bed with headboard & frame are perfect! Even the delivery was the best we had ever! I have lost the gentleman’s business card but he & his son The Great Ceaser as he calls him were the best! We will recommend them anytime! Thank you so much for great customer service!
Terrible Customer Service. Nooone seem to know anything and the Managerial skills definitely need work. All the employees need to be retrained on how to handle paying customers and do business so that everyone’s knowledge is cohesive. Terrible experience by far. So disappointed. I’m still waiting on a call about a replacement of mattresses that they advised me that I can exchange for a smaller size. I was told to come to the store after calling all week I came to fill out the paperwork for the exchange was told that they can in fact deliver it because I paid a delivery charge and when the “Manager “ Gave me a call about my delivery try to charge me another $110.00 delivery charge and he got nasty, yelling into the phone after I examined to him what I was told by another “manager” who took care of me when I came to the store. Just very very disappointed.
When we first entered store an employee greeted us then found out we were looking for the special deal and he walked away from us,we then looked around ourselves and we encountered another 2 friendly employees that took their time to help is,and delivery drivers were friendly and careful with everything we bought bringing it in our house.
I was approved within 10 secs. Great customer service!! I check out three mattress set and was satisfied instantly on one and their price.
I had a great time shopping your store . Markus made it comfortable and easy. Than you......
Good customer service
Also I was missing bolts to my bed and I had to constantly go up there twice to get screws
Nice and easy... decent pricing. You get more than what you pay for. Good staff.
We really like the bed frame we got! The only problem was we had to go back three times. The first time they gave us the wrong color and the second time the bed frame was broken. This was very inconvenient as we had to drive 40 minutes each time to pick it up.
The customer service was PERFECT! The only part that bothered me was the time of delivery. They came at about 9pm but the delivery drivers were very courteous and polite. They made feel at ease about everything and we laughed and joke while they were here. My sales rwp helped me as soon as I walked I'm and stood by while I shopped. I will most definitely be shopping with them for my next furniture purchase.
These guys did a great job! Definitely recommend them!
Loved the furniture and everything turned out great
Great customer service and excellent quality furniture.
People were nice at the store but delivery guys constantly fail my expectations dragged my furniture through the back door in the grass. Every time they have delivered my furniture the dust covers have been torn on every piece. Kitchen chairs broke as soon as I opened the box due to them being ruff with the items no one offered to take money off the delivery and just acted like they didn’t care when I pointed it out to them, I gave this place another shot after my first disappointment but I probably will not go back again
Hayden helped me and he was very helpful thanks
The items that I selected at first was not in the store and it was going to take for ever for me to get it. The black and white sectional
Purchases a chair had delivered cheaply made.I did call next day let me pick another one.Kirbie was really nice and knows his stuff..Would recommend this ace to friends...
Sales person was very nice and helpful! I would definitely recommend this store to Anyone!
I called in advanced to have my furniture ready for pickup but it wasn’t. Also the gentlemen who loaded my items was very unprofessional and rude.
Excellent service and high quality furniture at great prices. Highly recommend to anyone.
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