American Freight Furniture, Mattress, Appliance

3.443 out of 5 stars
3.4
Average1,000 reviews

TrustScore

3.4
3.443 out of 5 stars
Average
5 out of 5 stars
515
4 out of 5 stars
76
3 out of 5 stars
49
2 out of 5 stars
57
1 out of 5 stars
303
1,000 reviews in total

Review summary

American Freight Furniture, Mattress, Appliance has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Purchased two different laundry centers…

Purchased two different laundry centers from American freight in 2022. First one gave me multiple issues but fortunatel...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

This Store Is Awesome

The American Freight Furniture store on the Northeast Evangeline Thruway Is my desired preferred store. The manager is v...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great service on washing machine purchase

I just purchased a washing machine from the Fredericksburg location. I wanted to compliment the salesperson named Giovan...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Josh was wonderful and went above and…

Josh was wonderful and went above and beyond in helping with everything. He was very knowledgeable with what we needed.

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0
🔥 High engagement

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Diana Degitz
Diana Degitz
1 reviews
over 6 years ago
5 out of 5 stars

Absolutely love the furniture we picked…

Absolutely love the furniture we picked out an the staff there were so kind an didn’t mind me coming in there almost everyday changing my mind constantly,bless their hearts they were truly awesome ,an I will tell everyone about my experience,thank u so for all ur help...Di

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Lula Mariano
Lula Mariano
1 reviews
over 6 years ago
5 out of 5 stars

My experience was great

My experience was great! No hassel and no pressure. I even got my mattress loaded on my little car and got it back to the apartment!!!It was all great!!!

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over 6 years ago
5 out of 5 stars

Aaron was very helpful and ordered my…

Aaron was very helpful and ordered my chair and I had it within a week. Will def use them again

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Travis Ray
Travis Ray
1 reviews
over 6 years ago
1 out of 5 stars

We purchased a livingroom suit from…

We purchased a livingroom suit from American Freight in the beginning of March. We are still waiting on the matching recliner that completes the set. They supposedly ordered it that day and assured us it would be in a few weeks later. This was a lie. Here we are a month later and every time we call we get a bullcrap excuse by a rude employee. We have been paying for a chair for a month that we are beginning to believe we will never see. At the end of this week I will mark the payment unauthorized at the bank and they can come pick the rest of the furniture from my curb out front. We will sue for the payments already made under breech of contract.

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Mspriss
Mspriss
1 reviews
over 6 years ago
5 out of 5 stars

Very friendly helpful customer service…

Very friendly helpful customer service affordable pricing with a nice selection of furniture

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over 6 years ago
5 out of 5 stars

They have great service and helpful…

They have great service and helpful workers and they always greet you with a smile.

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Andrew
Andrew
1 reviews
over 6 years ago
4 out of 5 stars

The staff member that helped me was…

The staff member that helped me was very nice and friendly

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Mom
Mom
1 reviews
over 6 years ago
1 out of 5 stars

Disappointed

False advertising. Had to pay for delivery, and it’s not really 90 days same as cash with No penalty fee like I was directly told when I made my purchase.

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rena' davis
rena' davis
1 reviews
over 6 years ago
5 out of 5 stars

good furniture at a low cost!

good furniture at a low cost!

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over 6 years ago
5 out of 5 stars

First time shopping and grate…

First time shopping and grate experience wish we would've gotten the sofas we picked out but love the 2nd choice. Prices are not too bad warranty is good price recommend getting.

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over 6 years ago
5 out of 5 stars

Wonderful care

Wonderful care - Everyone we work with is kind and knowledgeable. Just worked with John and someone new named Austin !!! Fantastic young men!

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ERIC REEVES
ERIC REEVES
1 reviews
over 6 years ago
1 out of 5 stars

My delivery was supposed to be on a…

My delivery was supposed to be on a Saturday. It did not show up. I was called and told that they didn’t have it yet so I scheduled for the following Saturday. I was called the next day on Sunday wanting to deliver the couch. I was not home so I scheduled for a Tuesday. Again it did not show up. Finally on Thursday it showed up but the ottoman had a tear in it. I wanted to return the entire thing but was told no. I will never shop here again

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A Tandy
A Tandy
1 reviews
over 6 years ago
4 out of 5 stars

I came in looking for a mattress and…

I came in looking for a mattress and sectional sofa. I was a bit disappointed that the advertised local ad was not in stock - I went with a larger model in the end. A liiiitle discount would have been nice. Love the mattress, the sectional as well. The sectional sofa was missing the anchor piece to hold the two pieces together, need to call and get the additional metal anchor. Otherwise the employees were very helpful, the salesmen didn't hound, and the movers/loaders were super friendly and fast. I'd recommend to family and friends for sure!

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Angela
Angela
1 reviews
over 6 years ago
1 out of 5 stars

This place is a joke

This place is a joke. I would never go back or recommend. They dont communicate with each other. They give you the run around. I had to cancel my order cause I waited a month for my furniture to come in and it never did and I was tired of waiting. Thus business is ran poorly.

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JM
JM
1 reviews
over 6 years ago
1 out of 5 stars

I've purchased several items from the…

I've purchased several items from the Knoxville TN store in recent years. I went to purchase some living room furniture that's posted online only to get there and they tell me it's not available but could possible be shipped from another store to call back next week to see if a truck had come in. I called and Brittany that answered the phone was exceptionally rude and told me it would be 2-4 weeks for another truck and the don't do store to store and if they did make an exception for that it would be next month. I asked for the mgr and he was just as dry and unaccommodating. This store is going to lose a lot more business if they don't offer what they advertise and keep being rude to customers. My money is green and spends the same as everybody else's!!!

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over 6 years ago
5 out of 5 stars

AWESOME VALUE!!!!!

Great Staff and Deals!!!

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Steven Chupka
Steven Chupka
1 reviews
over 6 years ago
5 out of 5 stars

Had a very pleasant experience at…

Had a very pleasant experience at American Freight. The gentleman (Sorry, can't remember his name) who waited on us was very helpful. Even though they did not have in stock what we were looking for, he showed us other options. He made sure that all the items we purchased, all matched. The gentlemen who delivered the furniture, were very pleasant, and put our couch, and loveseat together very nicely. All boxes were broken down outside, and cleaned all leftovers when they were finished.

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over 6 years ago
5 out of 5 stars

Prompt

Prompt, courteous and didn't try to sell me extras and service plans, etc.

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Michael Moore
Michael Moore
1 reviews
over 6 years ago
5 out of 5 stars

The experience we had at American…

The experience we had at American Freight was pleasant. The sales associate was guick with the paperwork and got us out there to go home to our new furniture in a timely matter.

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NAI WRIGHT
NAI WRIGHT
1 reviews
over 6 years ago
1 out of 5 stars

The visit was amazing was but...

The visit was amazing was but the productivity and product, not so much. I ordered my furniture Sunday and day same day delivery. My couch couldn't fit through my front door so I had to reorder another couch on Monday. My replacement couch was supposed to be delivered Tuesday but today is Thursday and I have no couch. My table was already broken in the box once I opened it and my bed came without screws. I am so displeased in my purchase.

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