American Freight Furniture, Mattress, Appliance

Absolutely love the furniture we picked out an the staff there were so kind an didn’t mind me coming in there almost everyday changing my mind constantly,bless their hearts they were truly awesome ,an I will tell everyone about my experience,thank u so for all ur help...Di

My experience was great! No hassel and no pressure. I even got my mattress loaded on my little car and got it back to the apartment!!!It was all great!!!

Aaron was very helpful and ordered my chair and I had it within a week. Will def use them again

We purchased a livingroom suit from American Freight in the beginning of March. We are still waiting on the matching recliner that completes the set. They supposedly ordered it that day and assured us it would be in a few weeks later. This was a lie. Here we are a month later and every time we call we get a bullcrap excuse by a rude employee. We have been paying for a chair for a month that we are beginning to believe we will never see. At the end of this week I will mark the payment unauthorized at the bank and they can come pick the rest of the furniture from my curb out front. We will sue for the payments already made under breech of contract.

Very friendly helpful customer service affordable pricing with a nice selection of furniture

They have great service and helpful workers and they always greet you with a smile.

The staff member that helped me was very nice and friendly

False advertising. Had to pay for delivery, and it’s not really 90 days same as cash with No penalty fee like I was directly told when I made my purchase.

good furniture at a low cost!

First time shopping and grate experience wish we would've gotten the sofas we picked out but love the 2nd choice. Prices are not too bad warranty is good price recommend getting.

Wonderful care - Everyone we work with is kind and knowledgeable. Just worked with John and someone new named Austin !!! Fantastic young men!

My delivery was supposed to be on a Saturday. It did not show up. I was called and told that they didn’t have it yet so I scheduled for the following Saturday. I was called the next day on Sunday wanting to deliver the couch. I was not home so I scheduled for a Tuesday. Again it did not show up. Finally on Thursday it showed up but the ottoman had a tear in it. I wanted to return the entire thing but was told no. I will never shop here again

I came in looking for a mattress and sectional sofa. I was a bit disappointed that the advertised local ad was not in stock - I went with a larger model in the end. A liiiitle discount would have been nice. Love the mattress, the sectional as well. The sectional sofa was missing the anchor piece to hold the two pieces together, need to call and get the additional metal anchor. Otherwise the employees were very helpful, the salesmen didn't hound, and the movers/loaders were super friendly and fast. I'd recommend to family and friends for sure!

This place is a joke. I would never go back or recommend. They dont communicate with each other. They give you the run around. I had to cancel my order cause I waited a month for my furniture to come in and it never did and I was tired of waiting. Thus business is ran poorly.

I've purchased several items from the Knoxville TN store in recent years. I went to purchase some living room furniture that's posted online only to get there and they tell me it's not available but could possible be shipped from another store to call back next week to see if a truck had come in. I called and Brittany that answered the phone was exceptionally rude and told me it would be 2-4 weeks for another truck and the don't do store to store and if they did make an exception for that it would be next month. I asked for the mgr and he was just as dry and unaccommodating. This store is going to lose a lot more business if they don't offer what they advertise and keep being rude to customers. My money is green and spends the same as everybody else's!!!

Great Staff and Deals!!!

Had a very pleasant experience at American Freight. The gentleman (Sorry, can't remember his name) who waited on us was very helpful. Even though they did not have in stock what we were looking for, he showed us other options. He made sure that all the items we purchased, all matched. The gentlemen who delivered the furniture, were very pleasant, and put our couch, and loveseat together very nicely. All boxes were broken down outside, and cleaned all leftovers when they were finished.

Prompt, courteous and didn't try to sell me extras and service plans, etc.

The experience we had at American Freight was pleasant. The sales associate was guick with the paperwork and got us out there to go home to our new furniture in a timely matter.

The visit was amazing was but the productivity and product, not so much. I ordered my furniture Sunday and day same day delivery. My couch couldn't fit through my front door so I had to reorder another couch on Monday. My replacement couch was supposed to be delivered Tuesday but today is Thursday and I have no couch. My table was already broken in the box once I opened it and my bed came without screws. I am so displeased in my purchase.