American Freight Furniture, Mattress, Appliance

3.443 out of 5 stars
3.4
Average1,000 reviews

TrustScore

3.4
3.443 out of 5 stars
Average
5 out of 5 stars
515
4 out of 5 stars
76
3 out of 5 stars
49
2 out of 5 stars
57
1 out of 5 stars
303
1,000 reviews in total

Review summary

American Freight Furniture, Mattress, Appliance has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Purchased two different laundry centers…

Purchased two different laundry centers from American freight in 2022. First one gave me multiple issues but fortunatel...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

This Store Is Awesome

The American Freight Furniture store on the Northeast Evangeline Thruway Is my desired preferred store. The manager is v...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great service on washing machine purchase

I just purchased a washing machine from the Fredericksburg location. I wanted to compliment the salesperson named Giovan...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Josh was wonderful and went above and…

Josh was wonderful and went above and beyond in helping with everything. He was very knowledgeable with what we needed.

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0
🔥 High engagement

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over 6 years ago
1 out of 5 stars

I wish I could have gave them no stars…

I wish I could have gave them no stars they are horrible I was charged 2 times for furniture I didn't even receive yet then I waited a week for the refund only to find out that they didn't even put the refund notice in I'm cancelling everything involving American freight f*** y'all sorry a** service and rude a** customer service I wish y'all get put out of BUSINESS PERIOD....

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over 6 years ago
5 out of 5 stars

They have really good deals and the…

They have really good deals and the people are really patient and very helpful.

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over 6 years ago
5 out of 5 stars

I like the fact that as soon as you…

I like the fact that as soon as you step foot in the door, you get immediate service. Everyone was helpful and patient. There are great variety of furniture sets for any style for any room.

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Kevin Collins
Kevin Collins
1 reviews
over 6 years ago
5 out of 5 stars

Their customer services are off the…

Their customer services are off the chain really good people that work there I would go back there for anything I need try them out

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over 6 years ago
5 out of 5 stars

Nice customer service nice and…

Nice customer service nice and comfortable furniture

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Tammy Dunlap
Tammy Dunlap
1 reviews
over 6 years ago
1 out of 5 stars

Bought a couch from American freight…

Bought a couch from American freight and because i have no way of getting it home, had them set up delivery. To my disbelief, my couch was delivered on the roof of a car with only one delivery guy. After getting it inside and unwrapped, I noticed a small tear on the corner, but it was wrapped in cardboard so it had to have happened elsewhere. Customer Service was rude and unprofessional!

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lakisha moore
lakisha moore
1 reviews
over 6 years ago
5 out of 5 stars

Friendly staff was in and out with what…

Friendly staff was in and out with what I wanted delivered the next day and set up...thanks guys

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over 6 years ago
5 out of 5 stars

Very good price ,excellent customer…

Very good price ,excellent customer service, comfortable payments. Great service over all.

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over 6 years ago
5 out of 5 stars

Great customer service!

Great customer service! Highly Recommended... Nice products

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Joshua
Joshua
1 reviews
over 6 years ago
1 out of 5 stars

Terrible way to sell a couch

Terrible way to sell a couch. Tell someone one thing and do another. Loosing a customer

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Sharon Enos
Sharon Enos
1 reviews
over 6 years ago
5 out of 5 stars

Better quality than what I thought

Better quality than what I thought. Not bad for the price if you pay the early buy out.

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Leslie B.
Leslie B.
1 reviews
over 6 years ago
4 out of 5 stars

I love American Freight except this…

I love American Freight except this time a table I purchased was missing screws from the box and I still haven't received replacement parts yet despite contacting them constantly.

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Gale Martinez
Gale Martinez
1 reviews
over 6 years ago
2 out of 5 stars

My furniture was delivered at 9 pm

My furniture was delivered at 9 pm. It was such a late hour to receive furniture. I then had to set up everything myself including putting my bed together. I will not be purchasing here again.

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nancy
nancy
1 reviews
over 6 years ago
1 out of 5 stars

BEWARE

BEWARE! I went to this warehouse to find an interesting, cool chair for my library. I found the PERFECT one. I sat in it and it was comfortable and I was excited to get it. I got it home and it was crazy but it was so low to the floor. I measured it at 14" from the floor and the rest of my furniture is 17 or 18". I'm 71 years old and can't easily get up from such a short chair. It wasn't like that when I sat on it at the store. I called to discuss and request to return it. I was told that under no circumstances can I return it. My claim made no difference to him and his attitude was clearly not concerned that I couldn't use the chair. Eventually I figured out that I didn't know the legs were in a zippered part of the under part of the chair. When I put them on the chair it was perfect. I was happy with this great chair but will NEVER deal again with this furniture store and it's customer service attitude. Very distressing

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over 6 years ago
3 out of 5 stars

The final price.

May sure you know the final price before you leave the store. See what it will be if you don't pay off before the 7th month.

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Torono Lowery
Torono Lowery
1 reviews
over 6 years ago
1 out of 5 stars

Person wouldn't let us speak kept…

Person wouldn't let us speak kept trying to up sell us things we didn't need

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over 6 years ago
5 out of 5 stars

Like the approval process for someone…

Like the approval process for someone starting over and not so perfect credit.

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over 6 years ago
1 out of 5 stars

Shop elsewhere if you want decent furniture.

This store sells inferior furniture and they don't stand behind it. Customer service does not exist. Save your money and go elsewhere.

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Justme28rjc
Justme28rjc
1 reviews
over 6 years ago
1 out of 5 stars

My furniture is falling apart after…

My furniture is falling apart after less than a month and they make it extremely difficult to process a claim. Never going back.

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Charlene A
Charlene A
1 reviews
over 6 years ago
1 out of 5 stars

ANGRY CUSTOMER

I purchased a complete bedroom and living room set 10/2/2018 the bed came with a whole in it and I was assured I would be getting a new one. It is 4/23/19 and still no new mattress! I’ve spoke to someone several times and he keeps telling me that they are out of stock! The sectional I purchased is the most uncomfortable furniture I have EVER sat on! Certainly not the same comfort as the one in the store!

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