ALTA Language Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Chaynna Macon Project Manager, never got back to me. I called to follow up and her response was "oh yeah, sorry I didn't follow up with you" I asked for her help on what to do and she just kept saying she didn't know. TERRIBLE
We used the company in the past with another organization. I decided to contract with them because of their expertise and knowledge. They are also very friendly and assist you when needed. Everyone I have encountered with are very friendly and knowledgably.
The easy online ability to schedule employees for testing and the quick return of the results.
Inexpensive and reliable, excellent customer service
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Alta has great customer support. Our account rep helped us to set up the appropriate testing for our organization. They are always very responsive if I ask any questions.
Jumped into action and found me an interpreter when others could not, even worked late due to time zone differences! Thank you.
I recently administered a language assessment through ALTA for the Seal of Biliteracy. The process was smooth and an ALTA representative was quick to answer questions I had while preparing. What I appreciated most was the prompt return of scores. The efficiency with which they processed and delivered results was remarkable.
I am taking the self paced 40 hour interpreter training. Alta claims: "Launch your new career with our interactive 40-hour medical interpreter training! Earn a Certificate of Qualification to help you find work right away, plus meet the requirements to take your national certification exams. Our video-based lessons teach you all that you need to know in a fun, interactive environment. No medical background is required. It’s all online, so you can learn at your own pace and on your own schedule." This to me sounds like this course will prepare me for entry work and/or for National certification. This is so far from the truth. I didn't realize and had no way of knowing before I paid the $650. that I also need to learn note taking for consecutive interpreters in order to have a shot at passing Alta's oral exam, let alone the National certification exam. As anyone that is familiar with note taking knows, it very difficult and takes much time (I mean like 6 months or more) to learn just enough skills and get enough practice to just bearly get you by. So Alta forgets to mention this tiny detail-- that you need note taking experience before you can do any of it. Also, they don't tell you that you have one shot at passing the oral exam. If you fail, you have to wait 3 months before you can retake it and you are charged to retake it. I think Alta over promises and definitely under delivers with this "course." It's not what it promises. I feel cheated and dissatisfied. I can go on about the actual "training," but I won't waste my time or bother to get myself all worked up about it. I will just deal with the fact that I made a mistake when choosing Alta for my needs. A mistake that cost me $650.
Alta answers correspondence in a timely fashion and accommodated all of our requests. We had a dispute with the billing and it was taken care of exactly as we asked; immediately. The interpreter provided was friendly and skilled. Our only complaint was that our interpreter was delayed (beyond her control), and we intended to meet in advance. I would suggest that if it is necessary to talk to the interpreter before the meeting, to not schedule it immediately before the meeting.
