Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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All reviews

999 total • Write a review

Showing 971 - 980 of 995 reviews
MJ
3 out of 5 stars

We travel every year with Alpha but…

We travel every year with Alpha but this last trip was not up to usual standard .The hotel was very disappointing with the meals were poor and the choices were limiting.The rooms were clean but tired and the beds very uncomfortable, staff were pleasant but did not go out of their way to accommodate the complaints. Trip to Aran was cancelled due to the ferries this could not be blamed on Alpha who gave us a good alternative. Driver was very knowledgeable and did a good job under the circumstances.

Date of experience: September 30, 2024

ph
5 out of 5 stars

we had a wonderful holiday

we had a wonderful holiday, everything went to plan. the hotel "HYDRA " was amazing. the room was first class ,the dining experience was the best with amazing staff to look after us as individuals. the coach driver was very good, although, his days did not go to plan. the changeover at Tamworth was interesting to watch how it was performed. we did think that the coach seating was rather cramped. never the less ,a great holiday.

Date of experience: September 30, 2024

GR
5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish The only down fall was the soup was watery at the metropole not like any other hotels

Date of experience: September 30, 2024

KW
5 out of 5 stars

Wye valley…

Location &trips good ,the driver Wayne was excellent ,(nothing too much trouble)overall an enjoyable experience

Date of experience: September 30, 2024

MB
5 out of 5 stars

The Hydro never fails to please

The Hydro never fails to please. Everything from the staff, room, especially the food and excellent entertainment. Our driver Martin was one of the best, always cheerful and helpful. We go every year and never a complaint.

Date of experience: September 30, 2024

D
5 out of 5 stars

iverin and…

Hotel,staff,Coach driver Kevin and ladies on coach who said I needed looking after

Date of experience: September 30, 2024

TP
4 out of 5 stars

Everything ok

Everything ok

Date of experience: September 30, 2024

MT
3 out of 5 stars

We travelled from Whitley Bay to Tenby South…

We travelled from Whitley Bay to South Wales 356 miles in an old clapped out uncomfortable Coach with made the journey very uncomfortable

Date of experience: September 29, 2024

C
4 out of 5 stars

The Melrose hotel was in a lovely…

The Melrose hotel was in a lovely location, the entertainment was good, we had a great coach driver who was very helpful and informative and took us to great locations, Edinburgh and Rosalyn Chapel both are well worth a look. The only thing that let the hotel down was there wasn’t enough staff in the dining room when the hotel was full.

Date of experience: September 29, 2024

S
5 out of 5 stars

Firstly good value for money.Hotel…

Firstly good value for money.Hotel excellent. Food really good All staff amazing and nothing was too much trouble.My only slight fault is at the interchange I found this a bit stressful as was6 sure when my coach was ready.Maybe they could use a megaphone as it was difficult to hear.This will not put us off travelling with you again we will know what to expect and stay at the front.

Date of experience: September 29, 2024

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