Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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All reviews

999 total • Write a review

Showing 961 - 970 of 995 reviews
JD
5 out of 5 stars

Excellent coach travel and driver…

Excellent coach travel and driver Gareth was very good at giving clear instruction and information on the places we visited.

Date of experience: October 1, 2024

KC
5 out of 5 stars

Food excellent hotel good staff…

Food excellent hotel good staff friendly and helpful enjoyed holiday

Date of experience: October 1, 2024

GM
5 out of 5 stars

Eastbourne…

We enjoyed our holiday at Eastbourne and the room we had at hotel was lovely.Our coach driver was not that good, first he was 3/4 hour late and we had to phone head office up to see if it was coming.Then when he got to our stop he drove right past as and another passenger on the coach had to tell him we was there so he went round our town again and then picked us up.We was not happy with him.

Date of experience: October 1, 2024

RQ
4 out of 5 stars

Lovely 5 Day Break

I enjoyed the holiday as a whole. It was a thoroughly enjoyable 5 day break. Outward and return travel was excellent and the days out from the resort were good. The facilities at the Hotel were good. The food was satisfactory, although the quality and standard of the evening meal main courses could have been better.

Date of experience: October 1, 2024

E
5 out of 5 stars

Blackpool, Bury and Liverpool

Lovely coach driver, very knowledgeable and friendly. Staff at the hotel were very helpful and were on hand 24/7. Really enjoyed my trip away.

Date of experience: October 1, 2024

JB
5 out of 5 stars

Comfortable coach

Comfortable coach, lovely, helpful driver. The hotel was really good. The food was great. I really appreciated table service for all meals.

Date of experience: October 1, 2024

MM
5 out of 5 stars

Great booking hotel and staff 1st class

Great booking hotel and staff 1st class

Date of experience: October 1, 2024

K

Ken

US

5 out of 5 stars

Our driver dave was very knowledgeable…

Our driver dave was very knowledgeable on our trips out and helped the elderly best that he could also our waiter from Ukraine mykinos looked out for us very attentively plus other staff members were helpful we had a very enjoyable 7 says

Date of experience: September 30, 2024

NN
4 out of 5 stars

excellent driver who had a friendly…

An excellent driver who had a friendly manner and was always helpful and polite

Date of experience: September 30, 2024

A
5 out of 5 stars

Welsh Boarders very nice hotel…

Welsh Boarders very nice hotel excellent food good choice. Enjoyed help yourself breakfast good choice and food pipping hot.

Date of experience: September 30, 2024

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