Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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999 total • Write a review

Showing 951 - 960 of 995 reviews
MJ
5 out of 5 stars

Easy to book by telephone

Easy to book by telephone. All requirements met at the hotel. Have booked for December.

Date of experience: October 4, 2024

SR
5 out of 5 stars

Had a brilliant holiday at the bayshore…

Had a brilliant holiday at the bayshore hotel meals were hot and really tasty there was, entertainment just a really nice holiday everyone at the hotel was, very friendly and helpful 100% better then the hearings holiday where the accommodation was poor no entertainment and really poor food quality

Date of experience: October 3, 2024

MN
5 out of 5 stars

First coach trip and we are hooked

This was our first Alfa holiday and first time to Isle of Man. The pick up and transfer was a bit time consuming but understandable as people travel from all over the northwest. Once we were on our way all was good with a great driver ( Andrew) . Sailing was good and hotel decent too . Excellent first night meal and further meals were very good and tasty too. First day was a challenge with high wind and rain , but hey this is England in Autumn. Loved the tours and Calf of Man was fabulous especially the seals . Wind was a problem on the return and our sailing was delayed 12 hours . Taxi organisation at Heysham was excellent although we didn’t get home until 230am . Enjoyed the holiday and we have already booked another for next year .

Date of experience: October 3, 2024

CW
5 out of 5 stars

We always love an Alfa holiday

We always love an Alfa holiday. Everywhere we have been has been friendly, clean, lovely meals and a thoroughly enjoyable holiday. We do self drive and coach holidays with Alfa. Both are brilliant.

Date of experience: October 3, 2024

KS
5 out of 5 stars

I was just able to relaxx and enjoy my…

I was just able to relaxx and enjoy my holiday. joining in what I wanted to and doing my own thing otherwise

Date of experience: October 3, 2024

MR
2 out of 5 stars

Would not rebook!

Great hotel and ease of local pick-ups but the quality of the company in regard to comfort on the coach leaves a lot to be desired! Non stop Abba music played very loudly and recording of a comedian who was shamefully offensive, racist and sexist. I did complain but the letter back said " we can't please everyone"! Hmmm... like it or lump it attitude! So, no more travelling with this company I'm afraid! There is obviously no standards set by them in regard to their coach drivers and their choice of "entertainment" which needs to be seriously looked at. At the end of the day, the customers have no escape from whatever is selected (sadly, coaches are yet to have headphones etc unlike other coach companies) so isn't it best not to play anything at all? Again, this was not touched upon in my response so I don't hold out there is any hope of this company moving forward in the foreseeable future. :-(

Date of experience: October 2, 2024

JC
1 out of 5 stars

A great holiday staff are exelent meals…

A great holiday staff are exelent meals are superb.my room bit iffy but overall good.I have already booked for next year in Sept

Date of experience: October 2, 2024

DD
4 out of 5 stars

Wonderful Orkney

Lovely holiday itinerary and Ayre Hotel in Kirkwall was superb (overnight hotel on 1st night-not so much) Local guide was very knowledgeable with many humorous quips and personal tales. We benefitted from being in a small coach party which meant we all got to know each other quicker with less waiting about boarding/leaving coach. Our weather too was gorgeous 😍 Ron the driver had been called in at short notice and navigated our route confidently and safely. He was also very courteous and helpful especially to those less able in our party.

Date of experience: October 2, 2024

d

dc

US

4 out of 5 stars

Good breakaway.

Good Hotel,sea view room very good.Food very good choice.Bar comfortable and prices very reasonable.Hotel in an excellent position.

Date of experience: October 1, 2024

MG
1 out of 5 stars

Shame Alfa Travel.

Me and my wife were due to go to Eastbourne on the 29/9/24 for a week. But due to Unforseen circamstances we couldn't go. The reason being our Daughter was taken into Hospital for an Emergency Operation. Thanks to the not so symaphtetic staff at Alfa Travel, we asked if we could transfer the holiday to next year (Not a Refund) Their answer was No they said this was policy. No sympathy or any help from them just No At this moment in time 1/10/24 our Daughter is still in hospital and we are looking after her 2 children which are aged 14 months old and 14 yrs old. Thanks Alfa travel for being so sympathetic and Caring. Mr&Mrs Goldstraw. Wont be Traveling with Alfa ever again !

Date of experience: October 1, 2024

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