Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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All reviews

999 total • Write a review

Showing 941 - 950 of 995 reviews
KP
5 out of 5 stars

This trip was completely manned by Alfa…

This trip was completely manned by Alfa staff big improvement

Date of experience: October 7, 2024

PW
1 out of 5 stars

Room boiling hot no temperature…

Room boiling hot no temperature control. Food poor.waitress excellent Megan..Coach driver Dominic excellent.. Will not be going again....

Date of experience: October 7, 2024

MH
4 out of 5 stars

Hotel and food was good and the staff…

Hotel and food was good and the staff were very helpful and friendly. Good driver and very knowledgeable about the area. The only problem is the delays at the interchange. When we got back we had to wait for over an hour because of a coach coming from Scotland. This is the only thing we have a problem with, everything else was great.

Date of experience: October 7, 2024

Na
5 out of 5 stars

Queens Hotel Blackpool

Have been to the Queens Hotel several times. Same excellent service. Food very good and hot which is always a bonus. Excursions good with a fair amount of time at each one. Special mention to driver Andy who is very efficient and knowledgeable.

Date of experience: October 7, 2024

MC
5 out of 5 stars

Lovely hotel

Lovely hotel, staff very welcoming and polite and an excellent driver.

Date of experience: October 6, 2024

RH
5 out of 5 stars

Outstanding

Enjoyed the trips hotel service & Paul the driver was outstanding

Date of experience: October 5, 2024

AG
4 out of 5 stars

The holiday and the excursions were…great

The holiday and the excursions were very good.Staff at hotel very helpful. The only let down was when we got back to Woodhall services at around 3pm expecting to leave at 3.45 there was a mix up with the coach we did not get away until about 6ish.

Date of experience: October 5, 2024

D
5 out of 5 stars

Llandudno north wales

The resort was lovely. Our coach driver was brilliant. It was a good holiday despite the pouring rain on our leisure day. Llandudno is a lovely place which made it all the better. Thanks ALFA for a great holiday.

Date of experience: October 4, 2024

ST
5 out of 5 stars

Really good holiday from the drivers…

Really good holiday from the drivers who taken us everywhere to the hotel who treated us as royalty and also the great people who was also on holiday, great company to use

Date of experience: October 4, 2024

B
5 out of 5 stars

Excellent Organisation for the Whole Holiday

Excellent organisation for the whole holiday, from the pickup to the friendly and professional driver, hotel staff, the meals and OK, maybe not the weather. There were a couple of minor incidents where we were left with too little or too much time for something, but nothing serious.

Date of experience: October 4, 2024

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