Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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Showing 921 - 930 of 995 reviews
MB
4 out of 5 stars

Overall the holiday was great

Overall the holiday was great. One of the best hotels we have stayed in, food and the staff were great. The bus driver was not so good, didn`t know where to drop us off in Norwich and had to walk a long distance back in to the City Centre.(There were a lot of people with walking sticks and crutches). Said it was his first time to Norwich ,surely he should have got info from someone who had been there and where to drop us off. On the return journey our second stop was at Moffat and the cafe shut at1630 we arrived at 1600. It had no food left whatsoever. Surely he could have stopped at Gretna Services or gone on to Cairn Lodge where we could have got food. The ones from Aberdeen were not getting there till about 2200.

Date of experience: October 11, 2024

MW
4 out of 5 stars

Just got back from a 5 day break to…Weymouth

Just got back from a 5 day break to Weymouth.May I say that you do not have much flexability as regards to trips in bad weather which we experienced this week.Going to places where there is only cafes and pubs and no shelter from the elements is a no brainer.Places like West Bay and Poole Quay for example where surely in bad weather alteratives could be found like the Dolphin Centre in Poole in bad weather.

Date of experience: October 10, 2024

JJ
4 out of 5 stars

We had a great holiday

We had a great holiday. Derrick our driver was very knowledgeable and made for an informative trip. The hotel was clean, warm and comfortable.

Date of experience: October 10, 2024

RC
5 out of 5 stars

STAFF VERY HELPFUL NOTHING TOO MUCH…

STAFF VERY HELPFUL NOTHING TOO MUCH TROUBLE. DRIVER ALSO VERY HELPFUL AND INFORMATIVE

Date of experience: October 9, 2024

AB
5 out of 5 stars

Our holiday was absolutely amazing

Our holiday was absolutely amazing! The coach travel was well arranged and really comfortable. When we arrived at the hotel, we were welcomed warmly, and everything was so clean and tidy. The staff were always friendly and happy to help with anything we needed. It was a fantastic experience!

Date of experience: October 9, 2024

CF
4 out of 5 stars

Almost great

Travel arrangements and coach were excellent, apart from the return journey route, by passing Edinburgh & Livingston to get to Falkirk, only to reverse the route for drop offs. Holiday let down by restaurant service at the hotel. Serving one type of ordered meal to the whole restaurant before starting to serve the next type of starter meant some were finished and some not started.

Date of experience: October 9, 2024

AT
4 out of 5 stars

Alfa tour to Fort William

The feeder service and trip up to Scotland and back was very good. All the drivers were fine especially Christopher who was the main one. The hotel was as expected as I read the reviews beforehand. The staff were more than willing but the hotel needs a good tidy up, a good clean up on the outside and communal areas. The food was not as good as in a previous Alfa hotel in that some meals had small portions and not as hot as they could be. The Cumberland in Scarborough was perfect with very hot food at every meal. The singers were good but the Bingo was a shambles at times and as to the Heads and Tails game, The Cumberland made theirs (green and red arrows) very informative, fun and entertaining. Yes, the WiFi is a problem but wasn’t the end of the world as it worked fine on the coach. The driver Chris made up for any shortfalls and have already sent Alfa a separate compliment about himself.

Date of experience: October 8, 2024

JM
4 out of 5 stars

Consistently rewarding .

I have to say the hotel was a great experience .Although it is a place of 'faded grandeur ' - falling plaster etc it more than made up with it's warmth , great staff throughout and the restaurant staff superb . I was pleasantly surprised at the quality of the food here . The Hotel certainly have a good chef and kitchen team . Great views across the Pier and the sea. As it is such a long journey to Cromer - no motorways as such- any delays stood out. The swap over of coach was an hour's delay which is a lot on the journey time. Perhaps a quicker system could be adopted. All in all a very good holiday break at a very affordable price especially for the pensioners of the country. Cheers.🌹🌹

Date of experience: October 8, 2024

LT
5 out of 5 stars

From start to finish

From start to finish, coach driver, Derek was brilliant staff at hotel brilliant, people we met brilliant. Can't praise the holiday highly enough

Date of experience: October 8, 2024

RS
4 out of 5 stars

Coach

Coach — excellent! Hotel - rooms a little cramped and tired.

Date of experience: October 8, 2024

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