Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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All reviews

999 total • Write a review

Showing 911 - 920 of 995 reviews
MH
5 out of 5 stars

Lovely coach driver Derek bit of fun…

Lovely coach driver Derek bit of fun and informative. Enjoyed the food the staff and the entertainment

Date of experience: October 14, 2024

Nr
4 out of 5 stars

A well orchestrated smoothly run holiday

Great pick up point, very smooth transfer from the feeder coach to our resort coach, no hiccups, nice hotel ( room was somewhat dated) lovely helpful hotel staff, great outings to Cardiff, Brecon beacons, Swansea, Mumbles,

Date of experience: October 14, 2024

MS
5 out of 5 stars

First hol with Alpha

Super hotel with sea views.staff really lovely couldn't do enough for us.Food excellent,and served efficiently. Entertainment each nightLovely trips though would have preferred more scenic than towns.

Date of experience: October 14, 2024

r
5 out of 5 stars

The transfer from our town centre to newquay

The transfer from our town centre to motorway services was on time. Our luggage was put onto the bus and the next time we saw it was outside our door at the hotel, which is a great. The journey down to our resort went smooth. The hotel The Elliot although a bit dated was very clean and well looked after, the food was excellent. The staff also were very welcoming, and couldn't do enough for you. The evening entertainment was ok a bit samey. Overall the holiday was very good, and I would recommend it.

Date of experience: October 12, 2024

AB
4 out of 5 stars

We were taken to some really lovely…

We were taken to some really lovely places. The thing that let the trip down badly was the rudeness of the driver.

Date of experience: October 12, 2024

ch
5 out of 5 stars

It was a great trip

It was a great trip. Good driver and lovely staff at the hotel very friendly. I met some nice women too.

Date of experience: October 11, 2024

sh
5 out of 5 stars

The holiday was fantastic

The holiday was fantastic , the only problem that spoilt it was the feeder coach from burton to Glossop homeward bound on the 9th oct . We had just arrived from Newquay The driver disappeared for 1hour leaving the people on the coach wondering what was happening . He finally arrived and set off , it took us another 3hours to get home to Glossop via a tour of Cheadle and Stockport . He was lost on a few occasions and had to ask the passengers the directions . We thought that the drivers were knowledgable on bus routes. However the holiday , hotel, food and the Newquay coach driver was excellent

Date of experience: October 11, 2024

A
4 out of 5 stars

George IV Hotel in Criccieth was warm…

George IV Hotel in Criccieth was warm and welcoming. The staff were friendly, efficient and obliging. Single room spacious, very good en suite with the easiest to operate shower I’ve encountered in a hotel. Good breakfast, cooked to order, with table service. Plenty of choice at dinner, generous portions of meat but vegetables too soft (frozen?) Disappointed that excursions were re-organised with very short time out on one day and too much packed in to the other. Good value

Date of experience: October 11, 2024

C
4 out of 5 stars

Good holiday but home travel was…

Good holiday but home travel was horrible set off from hotel at 8 am and arrived at bowburn at 6 pm a ten hour trip with only one stop for a half hour break???!!! Disgusting and has put me off going on a trip again. The coach was not an Alfa coach but a j and d coach!!!

Date of experience: October 11, 2024

C
5 out of 5 stars

Well organised

Well organised. Coach journey was pleasant and our coach driver, Jim, was very knowledgeable and entertaining. The hotel, again was well organised and efficient. Food was excellent, lots of choice and plenty of it. Only thing that could have been improved was the lighting in the bedroom, a bit dim. We are looking to book another one

Date of experience: October 11, 2024

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