Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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All reviews

999 total • Write a review

Showing 71 - 80 of 995 reviews
MC
5 out of 5 stars

KUDOS ALFA TRAVEL ROYAL HOTEL WEYMOUTH

the hotel was lovely the management and staff were second to none so helpful, knowledgable and friendly our room was so clean and welcoming fresh linen everyday sundries topped up daily and cleaned daily. the meals were very good always hot and our waiter was lovely chap

Date of experience: July 7, 2025

c
4 out of 5 stars

The trip was brilliant the first time…

The trip was brilliant the first time we had been with Alfa. But we will never go with any other company from now on, the one thing that leave a bad taste was on the last night on the way down to dinner someone else on the trip came over to us asking us if we know about the change to our return home, we said no, apparently our times had changed from 930 departure to an 815 departure breakfast was now at 7 am we and most of the other people knew nothing about this until that evening by chance someone just happened to check and noticed to the big change no warning nothing they just happened to be checking the details on the notice board, there were a few who knew nothing about it, luckily someone noticed they was not at breakfast and went to there room to let them know, wish is a good job, surely this should of been announced or notes pushed under our doors.

Date of experience: July 7, 2025

S

SMW

US

5 out of 5 stars

Excellent guides for the Ireland trips

Excellent guides for the Ireland trips. Excellent driver. My only issue is when you get back to your feeder station it's very poor. We arrived back at 4pm and had to wait until 6pm before we could leave as one coach was very late. We had been on the road since 5am and didn't get home until 7.30pm a very long time. .

Date of experience: July 7, 2025

MJ
4 out of 5 stars

We had a lovely holiday

We had a lovely holiday. The arrangements were good . We enjoyed all the trips the bus driver was great. There's a few problems at the hotel that need sorting through.

Date of experience: July 7, 2025

JW
5 out of 5 stars

The driver Dave was spot on really…

The driver Dave was spot on really caring and help. Hotel was lovely, I am disabled and got a room with walk in shower. The Adair Arms hotel was absolutely lovely and the were great.

Date of experience: July 7, 2025

K
5 out of 5 stars

Fabulous Holiday

Excellent accommodation, food and entertainment....

Date of experience: July 7, 2025

G
1 out of 5 stars

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Date of experience: July 6, 2025

if
4 out of 5 stars

Good value for money

Lots of interesting places visited. Andrew, the coach driver, was very informative during the trips out. The hotel was clean and tidy. Meal service was very efficient, although we would have preferred a later meal than 6pm. Good value for money.

Date of experience: July 6, 2025

HF
4 out of 5 stars

Great holiday

Great coach driver Chris who made the holiday with his witty banter and great driving. Lovely staff at hotel who were very helpful.Meals at hotel were good. The lift was out of order for a few days which made it very difficult for many guests who could not easily climb the stairs. The only downside was the feeder journey on way home from Rotherham, which was terrible. We were put on a minibus and it was very bumpy and boiling hot and felt horrible by the time we got home.

Date of experience: July 6, 2025

JM
5 out of 5 stars

Alfa hotel westonsupre mare

attentive staff at the hotel great service and couldnt do enough to help ensure things went smoothly coach driver was brilliant unfortunatley the lack of correct code caused a delay at Longleat so we missed having enough time to view the house

Date of experience: July 6, 2025

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