Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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All reviews

999 total • Write a review

Showing 881 - 890 of 995 reviews
JP
5 out of 5 stars

Great Hotel .great staff great food…

Great Hotel .great staff great food .good entertainment on 3 nights.(one night poor on 3rd night )@Shanklin Hotel 16/10 to 20/10 Great driver Tony & Martin on our coach . We had good weather too 😄

Date of experience: October 22, 2024

MC
4 out of 5 stars

The holiday was fab except for the driver

The holiday was fab, the hotel staff couldnt do enough. Not happy with the driver hes an angry driver using his horn way too often, drives too close, should've kept a distance of 2 Chevrons. Talked with a cigarette sticking out of his mouth. Threw his cigarette stub on the floor at burtonwood and also threw them down the grid. Took us to 3 places in 1 day which is fine but doesn't allow enough time to do what we wanted and have enough time to relax and enjoy the views etc. Going to 3 places in 1 day resulted in not being able to eat till 2 which is too late given that dinner is at 6. Only ever told us the way to city centre or churches, didn't give any indications of what else to visit. By the time we found alternatives to do our time would be rushed. Would suggest alfa provide a simple map of the areas we visit as would also help people in not getting lost. We've had this driver twice now and both times not been happy with his driving. But our driver for the feeder home was Callum, who we have had before. There were passengers who had been on holiday with Callum and their experience was completely different from ours. Callum is such a natural people person to the point we are hoping he is our driver for the next holiday. He had amazing banter/interaction with his holiday people. Our driver was the only negative for us.

Date of experience: October 22, 2024

JR
4 out of 5 stars

The staff were excellent the trips were…

The staff were excellent the trips were great driver mark went out of his way very professional , lovely cosy room with balcony very clean good choice of food staff went out of their way to ensure we had a great time Entertainment was hit and miss a couple of artists didn’t turn up needs a bit more going on inbetween evening meal and start of entertainment other than that the holiday was great a big thank you to everyone at the hotel Overlooking loch Linnie Enjoyed the experience

Date of experience: October 22, 2024

BM
4 out of 5 stars

Very long journey

Very long journey, it took 10 hours to get home

Date of experience: October 22, 2024

Fo
5 out of 5 stars

A really lovely holuday

Everything about the holiday was superb. Very organised and professional throughout. Here’s to the next one. Thank you Alfa 👍🏻

Date of experience: October 22, 2024

MJ
5 out of 5 stars

Go to this hotel for holiday satisfaction

We were a party of 6 and from the time we arrived at the Hydro Hotel, Llandudno until we left we knew we were on holiday. The receptionist was welcoming, our rooms were clean and comfortable and the food in the restaurant was very good. The Staff were helpful and special mention must be made of Maria and Nicholas in the restaurant who looked after us wth humour and consideration

Date of experience: October 22, 2024

EM
4 out of 5 stars

Home from home

Have been to this hotel ..The Hydro in Llandudno..numerous times ..the staff are very attentive and make each person feel important ..not perfect but nothing in life is ..great stay ..well done

Date of experience: October 21, 2024

J
5 out of 5 stars

The Hydro at Llandudno.

The Hydro at Llandudno is a lovely hotel. Our bedroom was a lovely surprise as we had a sea view which was at no extra cost! The bedroom & all public areas, including the dining room were kept warm at all times. The staff were welcoming, friendly & helpful. The changing menus & varied options were very enjoyable. We'll definitely be booking there again.

Date of experience: October 21, 2024

PH
5 out of 5 stars

Only the best good enough for us!

We used to be loyal Sh******S travellers but our recent ALFA holiday was in a different class! We can't wait for the next adventure, Offer us a deal and we'll be there!! Hotel was Great. Our driver Peter was good value... Driving skills, local knowledge and always gave us time of day if we had a question.

Date of experience: October 21, 2024

L
5 out of 5 stars

IoW - fab

ALL the staff were fantastic- helpful, approachable and professional. The entertainment was second to none. The food was simply delicious and the cleanliness of the hotel was superb. A wonderful time away and the weather for October was to die for. It rained as we left - tears of sadness??

Date of experience: October 21, 2024

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