Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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All reviews

999 total • Write a review

Showing 811 - 820 of 995 reviews
GR
4 out of 5 stars

All as expected without any issues…

All as expected without any issues hotel was good

Date of experience: November 13, 2024

CL
4 out of 5 stars

Pleasant 3 night Breakaway

Excellent coach, journey from York was longer than we hoped but satisfactory. Criccieth was a nice place although the weather did not allow us to explore the place on Sunday our free because of rain most of the day. The George Hotel was comfortable, clean and the staff could not do enough for us. The food was good and the bar prices reasonable. The scheduled visit to Pwhelli was a waste of two hours and could be replaced by a different destination. The visit to Caenarvon was a good but we did not need 4 hours there, 3 would have been ample. Overall it was a pleasant break away for my husband and me. Thank you

Date of experience: November 13, 2024

DB
4 out of 5 stars

Allocation of coach seats (1-2)

Allocation of coach seats (1 - 2) was not good as there was restricted leg room, was not given a choice of seats would have preferred (13-14). Dinner in hotel was well cooked but portions were very small left table feeling hungry. Apart from minor details holiday was great.

Date of experience: November 13, 2024

jM
5 out of 5 stars

excellent perfect hotel and food good…

excellent perfect hotel and food good driver excellent staff at the hotel room very very clean

Date of experience: November 13, 2024

MS
5 out of 5 stars

Great location hotel was lovely and…

Great location hotel was lovely and warm. A very warm welcome by all staff. Unexpected extras Santa visited. A Christmas lunch as well as a three course meal in evening. Little more than expected. Great hot food served nothing was too much trouble. Certainly go to hotel again and other trips available fabulous value thankyou

Date of experience: November 13, 2024

L
5 out of 5 stars

A lovely Highland Welcome

Just spent a lovely week at Croit Anna Hotel. The hotel staff were welcoming and my room overlooking the loch was spacious, clean and quiet. I had the best driver ever, Kieran, who has a vast knowledge of Scottish history. Lovely Nathan, who served us our food at the hotel was an absolute star. Thoroughly enjoyed my stay in the Highlands, and my ride on a gondola up Ben Nevis, on a bright, clear, sunny day, was the icing on the cake.

Date of experience: November 12, 2024

RL
4 out of 5 stars

Safe and well looked after.

The visit to Cardiff with a guided tour was excellent, the visit to Swansea was not as interesting. The coach drivers were first class and always ready to help. Hotel service at meals excellent, reception desk sometimes left unattended . .

Date of experience: November 12, 2024

IM
5 out of 5 stars

Fabulous trip

Fabulous trip. Looked after every step of the way. Calum our driver was funny and really cared for his passenger's. The new beach hotel gave us a very warm welcome and nothing was too much trouble.They even loaned me a walking stick from lost property when mine had been left at home. Cannot fault any part of the holiday. Met some lovely people. Food was wonderful and always nice and hot. No waiting for food to be served. It's was just great. Can't wait to travel with Alfa again. Already booked another trip with them

Date of experience: November 12, 2024

G
4 out of 5 stars

Loved the Hotel

Loved the Hotel, it’s in a great location near Melrose and lovely river walks. Food was presented well and good choice, we were served quickly and staff friendly. It was worth paying extra for a superior room.

Date of experience: November 11, 2024

ML
5 out of 5 stars

Travel on coach good hotel clean and…

Travel on coach good hotel clean and comfortable brought me up iron and ironing board free 😌 staff friendly at hotel food good waiters on top of there game calum coach driver pleasant

Date of experience: November 11, 2024

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