Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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MF

Michael Fitch

4 out of 5 stars
Highly organised getting you from…

Highly organised getting you from pickup point to hotel with porterage throughout. Booking very easy over the phone with staff always helpful and polite

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PR

Pauline Roberts

5 out of 5 stars
Our Jersey Trip

This was our first time travelling with Alfa. We had an excellent time on our visit to Jersey on the 20th July, all our drivers were very professional, polite and very informative. Everyone went to great lengths to arrange a different ferry, port and hotel when the original one had been cancelled at late notice due to the weather. In our hotel all the staff were also very helpful and pleasant, the food was very good. We will certainly use Alfa Travel again. Thank you to all involved with our holiday Mr and Mrs Roberts

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LC

Linda Clarke

5 out of 5 stars
The driver Bill (william) from…

The driver Bill (william) from Crosskeys coaches he was a true gentleman he couldn't do enough for you, he went on different routes so that we saw all the beautiful sights on the island always dropped us off on level ground and always parked near by! The hotel was wonderful our room was stunning, the food was first class everything at the Shanklin Hotel. Will deffinatley go there again. The staff were so friendly and helpful. On the flip side of that tho was our feeder coach driver! Very arrogant and unhelpful! When he arrived at Ipswich to pick us up he just grunted South mims! We didn't know where our actual collection point was so I asked are you picking up isle of wight passengers he replied That's what it says on the front doesn't it??? I hadn't taken any notice of what was on the front of the coach? He then said put your case in there pointing to the holding area! No I said that's your jog! He grunted and chucked it in! The lady behind me struggled and put hers in by herself!!! Well when we boarderd the coach the stench hit you! Rotten toilet waste 🤢 made you gag!🤮 before boarding we asked where we'd got to sit! His reply was Sit where you like just not behind me! I don't want people coughing and breathing down my neck!!! Charming! If he was to be our driver for the whole journey we would have got off and returned home! Didn't improve on way back either! One of the ladies came up to me and said if I were you I'd check your suitcase was on the right coach as hers had been put on the wrong one, I popped and had a look in the luggage 🧳 department and saw my luggage 🧳 was on there, well he bellowed Get away from there your not allowed near the coaches move away! I said excuse me! I'm checking my luggage 🧳 he replied we don't make mistakes now get over there out of the way!!!!! He then started a full blown rant when my husband shouted back off fella! Leave her alone! Total silence all the way back to Ipswich! Coach still stank!🤢 Trouble is as desperate as I am to book another of your amazing holidays I'm worried that I'll get him again 😔 😢 💔 Chris is his name! Awful human being!

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DM

DAVID MORRIS

4 out of 5 stars
DRIVER AND HOTEL VERY GOOD

our driver Nigel was brilliant always on time and helpfull. The hotel staff were very nice.

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Showing 721 - 730 of 996 reviews
SB

The driver was very good and friendly …

The driver was very good and friendly hotel was excellent warm and welcoming lovely atmosphere I will go again with them it was the first time with alfa

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LN

The coach service was very helpful and…

The coach service was very helpful and the driver was very helpful. And had a good holiday . Just the hotel staff at the mentropole hotel in tuki Devon were rude and the lifts were out and the breakfast and dinner down stairs the stairs needed two handles on them .

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L

3rd Time Lucky

Alfa is the third coach tour company I have booked with and are by a million times the best. The hotel, food and coach tours were brilliant! Great driver who made me feel very safe.

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GR

Plates were warm and food was cold

Plates were warm and food was cold Everything else was good

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GK

Excellent Exmouth

The hotel was lovely clean & welcoming with friendly staff. Food excellent & served promptly despite being VERY busy. A special mention for Lisa the manager(?) & led the entertainment - she was amazing. The entertainment was first class. Am returning in November.

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JF

Very well organised from start to…

Very well organised from start to finish. Great driver Cliff, who managed to get through the heavy traffic with ease. Well done to Cliff. Hotel is fantastic, well managed with friendly and welcoming staff. The food was delicious. We didn’t go into the entertainment room, so I cant comment on the entertainment, we preferred to stay in the lovely bar area. We had a great time, will definitely be back. A good way to spend Twixmas.

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ST

This was 2nd Twixmas at the Queens…

This was 2nd Twixmas at the Queens Blackpool and thoroughly enjoyed it so much so that we have already booked at Hotel for next Christmas.

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MJ

Had a brilliant holiday

Had a brilliant holiday, the food was excellent, the staff were so helpful, the driver was a true professional, the hotel was great but I have mobility issues and found the number of steps involved in getting to the various public rooms difficult to handle. But for that issue the holiday would have been perfect. Nevertheless I have booked to go to Weymouth in June.

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D

a great break

coach travel was comfortable with enough comfort stops ,hotel staff were perfect, room probably require updating, food was excellent overall a great break at Sandown IOW

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