Highly organised getting you from…
Highly organised getting you from pickup point to hotel with porterage throughout. Booking very easy over the phone with staff always helpful and polite
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4.6
Excellent
1,000 reviews
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Review summary
Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Our Jersey Trip
This was our first time travelling with Alfa. We had an excellent time on our visit to Jersey on the 20th July, all our drivers were very professional, polite and very informative. Everyone went to great lengths to arrange a different ferry, port and hotel when the original one had been cancelled at late notice due to the weather. In our hotel all the staff were also very helpful and pleasant, the food was very good. We will certainly use Alfa Travel again. Thank you to all involved with our holiday Mr and Mrs Roberts
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The driver Bill (william) from…
The driver Bill (william) from Crosskeys coaches he was a true gentleman he couldn't do enough for you, he went on different routes so that we saw all the beautiful sights on the island always dropped us off on level ground and always parked near by! The hotel was wonderful our room was stunning, the food was first class everything at the Shanklin Hotel. Will deffinatley go there again. The staff were so friendly and helpful. On the flip side of that tho was our feeder coach driver! Very arrogant and unhelpful! When he arrived at Ipswich to pick us up he just grunted South mims! We didn't know where our actual collection point was so I asked are you picking up isle of wight passengers he replied That's what it says on the front doesn't it??? I hadn't taken any notice of what was on the front of the coach? He then said put your case in there pointing to the holding area! No I said that's your jog! He grunted and chucked it in! The lady behind me struggled and put hers in by herself!!! Well when we boarderd the coach the stench hit you! Rotten toilet waste 🤢 made you gag!🤮 before boarding we asked where we'd got to sit! His reply was Sit where you like just not behind me! I don't want people coughing and breathing down my neck!!! Charming! If he was to be our driver for the whole journey we would have got off and returned home! Didn't improve on way back either! One of the ladies came up to me and said if I were you I'd check your suitcase was on the right coach as hers had been put on the wrong one, I popped and had a look in the luggage 🧳 department and saw my luggage 🧳 was on there, well he bellowed Get away from there your not allowed near the coaches move away! I said excuse me! I'm checking my luggage 🧳 he replied we don't make mistakes now get over there out of the way!!!!! He then started a full blown rant when my husband shouted back off fella! Leave her alone! Total silence all the way back to Ipswich! Coach still stank!🤢 Trouble is as desperate as I am to book another of your amazing holidays I'm worried that I'll get him again 😔 😢 💔 Chris is his name! Awful human being!
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DRIVER AND HOTEL VERY GOOD
our driver Nigel was brilliant always on time and helpfull. The hotel staff were very nice.
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Company details
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Website
www.alfatravel.co.uk
All reviews
1,000 total • Write a review
Showing 301 - 310 of 996 reviews
RW
Great hotel
Great hotel with helpful and friendly staff. Disappointed to be told by the driver on arrival that he now had to have two days off with no explanation. This change of schedule meant that we had arrived with no bearings of how to fill the start of our holiday. We appreciate that the hotel arranged for us to visit Abbortford House on the Tuesday but the decision for the change whatever the reason was not very customer friendly and wonder how often this might happen when thinking of booking with you again.
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JC
Hotel very nice good room and evening…
Hotel very nice good room and evening entertainment. Food very good and they handled my food allergies well so eat with confidence which makes a lovely change. Thank you.
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TD
Craig Caroline and staff went out there…
Craig Caroline and staff went out there way to see everything and every thing was right and enjoyable
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VP
Hotel and staff good trips good…good
Hotel and staff good trips good transport to Scarborough fine but the journey from Tamworth to Kettering was horrific the coach was unacceptable stairs so too steep and very uncomfortable taking 4 hours making it a 11hour day very unpleasant
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SW
great holiday
very good hotel great meals and pleasant and helpful staff.coach drivers very helpful and informative overall we were delighted with the holiday and will certainly be booking with Alfa travel again
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SL
Good driver
Good driver, service at the hotel were brilliant, everyone very friendly.
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JB
We had a great time in Porthcawl even…
We had a great time in Porthcawl even though the weather wasn't great we still thoroughly enjoyed it. The Seabank Hotel is excellent as usual, good room, delicious food, lovely staff. The Steam Train trips were good & our lovely driver Peter made sure we all had a good time! 👍😃
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AC
A very enjoyable trip all round
A very enjoyable trip all round. Great Hotel and good trips.
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SR
Water dripping from ceiling
Everything was fine until last 2 nights when I had a water leak from ceiling due to rain. I was given a bucket to catch the dripping water and put down towels as carpet very wet. This was supposed to be fixed but same thing happened next night due to rain.
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