Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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Showing 11 - 20 of 995 reviews
MM
4 out of 5 stars

Hotel good

Hotel good, Staff were brilliant, food a little disappointing. Bedroom clean and tidy, although the bathroom was really small. Looking forward to our next Alfa holiday in September.

Date of experience: July 18, 2025

Mj
3 out of 5 stars

Holiday Cancelled

I booked a holiday on12th June on what this Company calls Super Saver.Holiday was booked for 26th July.Then yesterday I got phone call telling me they've had to Cancel as Hotel was being refurbished. Super Saver was suppose to be a choice of 5 different hotels.How is it ok for them to Cancel our holiday at such short notice.They did offer us a different date but due to Family Commitments wasn't an option as that was the only week we could go.We have travelled quite a few times with this Company and had no problems.To say I'm soo Annoyed is an understatement and will think twice about booking with them in the future. We have been let down badly and because of short notice going to find a replacement holiday very difficult .Super Saver is Decided by Alpha on where you go in my eyes it looks like its if you go.Just be aware on anyone booking Super Savers in the Future as it seems no matter how in advance you book and pay other people who pay bit more get first Priority.

Date of experience: July 16, 2025

TM
5 out of 5 stars

Met a lot of nice people and thoroughly…

Met a lot of nice people and thoroughly enjoyed it

Date of experience: July 16, 2025

SH
5 out of 5 stars

From pick up to return home everything…

From pick up to return home everything was perfect!!! Feeder coach was exactly on time, at the interchange we were told that our bags would be transferred on to main coach and given the time the coach would leave. Both drivers were brilliant especially our main driver, Kevan, he was polite, friendly, helpful, had a great sense of humour and shared lots of interesting information on the journey and on the day trips. On arrival at the hotel Kevan (and hotel staff) made check in so easy, our bags were taken up to our room for us and we were given times of evening meals and breakfast. Our room was excellent and during our stay we were impressed by the staff who were so friendly and welcoming. Many of the staff were “young” people but the level of professionalism they had was impressive. Nothing was too much trouble for them to assist with and they were all very polite. The day trips were well organised and again on the journeys Kevan shared lots of interesting stories/information about the local areas. On the day before we left to return home we were given the times for when to leave our luggage outside our room for transfer to coach, the time of breakfast and the time that we would be leaving. The hotel manager came out to thank everyone and to wish us a safe journey. We would ABSOLUTELY recommend Alpha Travel and Leisureplex Hotels.

Date of experience: July 16, 2025

CR
5 out of 5 stars

Excellent break

The pick up, transfers at the Interchange and drop off were very efficient. Our driver to Torquay, Kevan, was excellent. He was informative, had good local knowledge and was very pleasant. The hotel was really good - room comfort, cleanliness, food, entertainment and staff. Couldn’t fault it.

Date of experience: July 15, 2025

AT
5 out of 5 stars

Brilliant Porthcawl

We were a party of six and each of us had a fantastic holiday! Booking was easy. The coach was very comfortable, driver(Bill) brilliant and interchange was smooth and very well organised. Hotel (Seabank @ Porthcawl) was clean, staff brilliant, fantastic selection of food and meals were gorgeous. Entertainment each evening couldn't be faulted. Trip to Royal Mint and Mine were really good. Day trip to Cardiff with tour guide was very good. Only downside - we had to come home and back to reality. Definitely recommend and looking forward to next holiday with you.

Date of experience: July 15, 2025

MB
5 out of 5 stars

Best bus holiday bus holiday for a long time long time. Everything went smoothly. Well looked after by all the staff from pickup to return

The only thing I would suggest is that on excursions instead of visiting two places for a couple hours visit one place for longer. Giving time to look around without rushing and thinking about getting back to the bus

Date of experience: July 15, 2025

MM
5 out of 5 stars

Our room was clean and tidy with a sea…

Our room was clean and tidy with a sea view from the side which was a bonus. The food was good and everybody was friendly and helpful when needed. Would certainly stay at another hotel that did self-drive

Date of experience: July 15, 2025

LI
5 out of 5 stars

All staff were very helpful and…

All staff were very helpful and accommodating hotel in a great position superior room was amazing

Date of experience: July 15, 2025

JL
5 out of 5 stars

Hotel and trips were amazing.

Hotel and trips were amazing. Driver and staff a credit to Alfa

Date of experience: July 15, 2025

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