Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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All reviews

999 total • Write a review

Showing 161 - 170 of 995 reviews
an
5 out of 5 stars

Really nice driver. Very helpful and made sure everyone was happy

Really nice driver. Hotel was brilliant and all the staff was so nice and helpful. Food was good and they catered for my partner who has a problem with some foods. Shef put himself out to make sure everyone was catered for. Will go back again.

Date of experience: June 23, 2025

C
5 out of 5 stars

Excellent stay

Excellent 6 night stay with Alfa. The hotel is well positioned on the seafront and the public areas are well maintained. The food choices and quality are excellent and generous portions. Our sea view rooms were clean and spacious although our double plus single room needed a little maintenance- enamel missing on the bath and a cracked bath panel.The single room made a loud noise each morning at 6.30am which was reported twice but not resolved.Entertainment was fine for us although I think some of it was a little modern for the general age range. Excursions and recommendations where to go were excellent although we didn’t enjoy Swansea. The coach journeys both ways were good but 2 shorter stops would have been better than one long one.

Date of experience: June 23, 2025

JT
5 out of 5 stars

South west wonderful

Great value for money

Date of experience: June 23, 2025

JB
5 out of 5 stars

It was full on

It was full on, busy busy. Saw more than expected & the main hotel was fantastic in area, decor & food. On top of all that our driver Chris was a star. The ferry times were not good. We arrived at the first hotel at 11.15 pm & leaving the second hotel at 5.15am!!! Looking forward to my next one in September.

Date of experience: June 23, 2025

LC
5 out of 5 stars

Well organised

Well organised. Very good and helpful driver. Very good accommodation and food. Excellent holiday. Comments from Mrs Dawn Page.

Date of experience: June 23, 2025

JW
4 out of 5 stars

Weather excellent

Weather excellent Hotel seafront position wonderful Meal times ( late slot) great Trips very nice Air conditioning in the coach created bad atmosphere. Although I wasn’t personally affected.

Date of experience: June 23, 2025

LG
5 out of 5 stars

The hotel was very good staff…

The hotel was very good staff excellent,FOOD VERY GOOD .

Date of experience: June 22, 2025

MP
5 out of 5 stars

We went to the anchor head hotel in…

We went to the anchor head hotel in Weston-super-Mare. The coach driver Lee was great. Staff at the hotel especially sara in the restaurant were so helpful and friendly. The hotel was clean and very well run. The entertainment every night was great, had a few wins at bingo. The whole experience was great. Would definitely recommend

Date of experience: June 22, 2025

CM
4 out of 5 stars

Torquay experience.

Friendly staff. Excellent coach driver. Excursions good. Rooms needed to be hoovered more often. Walkin showers a must for all rooms.

Date of experience: June 21, 2025

gf
5 out of 5 stars

Enjoyable first Alfa experience

Can I say how we enjoyed our stay at Cumberland hotel ,Scarborough ,food was excellent, staff were attentive especially Glyn the restaurant waiter who we could not fault in any way always pleasant and went the extra mile when it came to service, to the point of we missed the quality of his service on Thursday when dared to take a day off,all in all we throughly enjoyed our stay in this hotel, may we also give thanks to our driver Marty for his excellent driving skills and knowledge of our journey around Yorkshire and he’s sense of humour making this holiday a plus thank you so much

Date of experience: June 21, 2025

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