Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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All reviews

999 total • Write a review

Showing 141 - 150 of 995 reviews
SB
4 out of 5 stars

Great experience

Lovely and Clean, but older Hotel, so rooms on 3rd Floor really hot, even with windows open, and fan on. Noisy due to lift being right next to our room. Staff excellent, nothing too much trouble for them. Food excellent.

Date of experience: June 24, 2025

H
4 out of 5 stars

Great holiday

Great holiday Hotel really nice and very clean Staff very friendly nothing to much for them food nice and very hot just the way I like it

Date of experience: June 24, 2025

IF
4 out of 5 stars

Great coach driver Steve

Great coach driver Steve. Lovely man. Hotel Eliot very good too. Restaurant staff Rose in particular very helpful. We were glad that an extra trip was put on to St Ives, as that was the best and most enjoyable outing. Customers should be made aware that access to Tintagel now costs £24. Last time I went it was free. Cut down time spent in Penzance and Lands End, nothing much to see.

Date of experience: June 24, 2025

MV
5 out of 5 stars

Our driver Paul

Our driver Paul, he was very knowledgeable about the IOW, very chatty and funny

Date of experience: June 23, 2025

HI
5 out of 5 stars

Orkney trip

We had a great trip to Orkney.It was a long journey, but a very comfortable coach, safe and friendly driver and beautiful scenery through Scotland up to GillsBay for the ferry. The hotels were clean and comfortable and the food good . The guided trips were thoroughly enjoyable, with time to shop and explore on our own . Orkney is windy so take layers and waterproofs . Highly recommended .

Date of experience: June 23, 2025

SP
5 out of 5 stars

Driver excellent hotel was good and the…

Driver excellent hotel was good and the trip to the Scilly Isles was the icing on the cake

Date of experience: June 23, 2025

C
5 out of 5 stars

Holy Island holiday.

To start with, the coach driver was great, friendly, helpful, knowledgeable all the things necessary for a good holiday. The hotel although not in the best location was very nice, the food was excellent, a decent menu each day.. the bedroom was spacious although the only thing I would change was the mirror over the writing desk, there was a plug there for the hairdryer but the mirror was too thin to actually see your face and hair!! The bathroom also spacious. Everywhere was spotless.. the staff were friendly and helpful … The only issue was how cold the bar and dining room was, ever night we had to ask for the air conditioning to be switched off or turned to warmer. The trips were excellent, again our driver had great knowledge regarding the areas we visited. The change over was efficient….

Date of experience: June 23, 2025

DB
5 out of 5 stars

The whole holiday was brilliant

The whole holiday was brilliant. Nice hotel, friendly efficient staff. Lovely people from all groups. Never met such a friendly crowd.

Date of experience: June 23, 2025

GP
5 out of 5 stars

Excellent holiday again..

Excellent holiday again.. Everything perfect. Great driver, thoughtful, considerate, and felt very safe in his hands. Pick up on time, excursions were very interesting , Great value for money. Retuning customers should have a loyalty bonus. Looking already for the next one hopefully next month

Date of experience: June 23, 2025

DS
4 out of 5 stars

My first visit to Ireland with Alfa Travel

My holiday with Alfa Travel to visit Ireland was really enjoyable. We were made to feel welcome from the moment we arrived at our pick-up point and it was very well-organised. We had some stunning views during our journeys and stopped off at suitable points along the way. The outings to Belfast, Dublin and the seaside were particularly enjoyable. The Hotel was of a high standard although the meal choice in the evenings was very repetitive and no entertainment was provided at this Hotel. However, our Driver did organise a Quiz Night for us one evening which was fun. I would certainly travel with Alfa again and would recommend it to others.

Date of experience: June 23, 2025

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