Review summary

Alfa Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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E

Elayne

4 out of 5 stars
Accommodation was excellent .ff very…

Accommodation was excellent .Staff very efficient and helpful Food -Breakfast good selection of food Evening meal could be better Day trips-lovely day in Swanage and Poole no time to spend in Poole would rather slend a full day in Swanage Coach to Tamworth had to changd coach 3 times not sure if this a regular accuracebut its annoying Coming home straight to Tamworth but had to wait for a coach to pull in with 4 passengers on board Felt sorty fof the driver as he was getging grief from passengers waiting to get home But there had been a accident on the motoway so the delay couldn't be helped . Surely there must be a better way for logistics instead of changing at Tamworth and waiting and waiting and waiting

Dm

David machin

4 out of 5 stars
HOTEL WAS GREAT BUT THE INTER CHANGE IS…

HOTEL WAS GREAT BUT THE INTER CHANGE IS WAY TO LONG IT TOOK 8 AND HALF HOURS TO GET BACK HOME SOMETHING NEEDS TO BE DONE ABOUT THIS

B

Butterfly

5 out of 5 stars
From pickup to drop off home

From pickup to drop off home, everything was taken care of, all I had to do was turn up. The Hotel was lovely, food was good with plenty of choice and all meals were waiter service too. I had a single room which was quite spacious and there was no single supplement😊. The only negative was the shower didn't have a thermostat and was difficult to keep to one temperature but it wouldn't stop me from booking again. This was my first time with Alfa and won't be the last, the service by all staff at the hotel and the drivers was first class.

SH

Stephen Hall

4 out of 5 stars
A lovely break!

This was our first holiday with Alfa and we really enjoyed it. We liked the hotel and the journey there was easy and without any problem. The hotel was nice and was clean. We thought our bed was a bit rickety and could do with some attention. There were two members of staff that really stood out, one in the dining room and Steve behind the bar was customer focussed and nothing was too much trouble for him. Rochelle in the dining room looked after us really well and both these people are a credit to the hotel. Unfortunately things started to unravel on the journey home where we had a prolonged wait at Tamworth because one of the connecting coaches had been delayed. However, our onward driver who was put under unnecessary pressure by a minority of customers, did everything right and although we didn’t get home until quite late we thoroughly enjoyed our time away. So much so that we have booked another holiday with you later in the year.

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All reviews

999 total • Write a review

Showing 121 - 130 of 995 reviews
ID
5 out of 5 stars

Eastbourne & Bluebell Railway

Great holiday. Hotel wonderful. Old building, probably listed so you can't alter it, but I think a note in the brochure regarding the short flight of stairs which have to be negotiated between the reception area to the lifts would be helpful. Attentive and informative driver, Russell. Some good trips out although Brighton was a little disappointing. Would like to have been dropped nearer to the Lanes area as my wife struggles with longer walking distances, so we didn't manage to get up there. The railway trip was lovely. At least we had a reserved coach on the train, as opposed to the debacle last year on our Settle-Carlisle trip where we were packed into a busy service train with only 2 coaches. Northern Rail's ignorance and not Alfa's fault.

Date of experience: June 30, 2025

R
3 out of 5 stars

The waiting for the feeder coaches is…

The waiting for the feeder coaches is too long. Waiting at Tamworth services for 3 hours was way too long. We were the last feeder coach to leave due to the extremely slow coach driver loading the luggage (it was not an Alpha coach though). But on an extremely hot day all we wanted was to get home. It spoilt the whole experience to be hinest

Date of experience: June 30, 2025

MC
4 out of 5 stars

Largs Scotland great driver very…

Largs Scotland great driver very helpful and knowledgeable hotel dated but food was OK and staff were lovely

Date of experience: June 30, 2025

JJ
5 out of 5 stars

Hotel Regena Torquay

Hotel, food,coach driver , trips, price ,pitch perfect

Date of experience: June 30, 2025

J
5 out of 5 stars

Shanklin tour 2025.

Returned home yesterday from an 8 day tour of Shanklin I.O.W. First class tour from start to finish.Coach travel was excellent,day trips were all good, the Shanklin Hotel was superb, clean, tidy, great rooms comfy beds excellent meals and staff, entertainment good. Our driver Derek was a real gem, a first class driver polite, mannerly, really helpfull when on and off duty, couldn't have been better. On the whole a good holiday, can't wait for next year. Well done Alfa.

Date of experience: June 29, 2025

J
4 out of 5 stars

Great trip

Great trip, great hotel( glad we paid extra for a sea view) Great driver The only thing that needs improving is the interchange. The 'system' is too haphazard, not enough information given to customers, especially considering this was our first trip

Date of experience: June 29, 2025

Mb
4 out of 5 stars

Totally meets the Yorkshire requirement of Value For Money.

Hotel very well managed with polite, helpful and friendly staff. Evening entertainment was to the expected standard and the day trips well planned and executed. Food was to a good standard with a decent choice. The coach driver kept us informed and entertained. The off-site show at Babbacombe was excellent and contributed to a first rate holiday.

Date of experience: June 28, 2025

rg
4 out of 5 stars

Our first ever coach holiday

Our first ever coach holiday, was a really good experience, however not enough info on trips and hotel not that great but very clean.

Date of experience: June 28, 2025

BC
5 out of 5 stars

Wonderful Holiday

Everyone was so nice nothing was to much trouble Food was excellent Hotel very clean.We will be booking another holiday with you.The only down side we would like more Severn day holidays with you .

Date of experience: June 27, 2025

C
4 out of 5 stars

Hotel very good

Hotel very good, friendly staff and good choice of food. Coach driver also good, skilful and pleasant. Only negative was the seating on the coach, with some of the seats having insufficient legroom. It appeared that an extra row of seats had been inserted on the left side of the vehicle perhaps?

Date of experience: June 27, 2025

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