Abt Electronics is a consumer electronics retailer that sells a wide range of electronic products and appliances. The company typically offers items such as televisions, computers, home appliances, audio equipment, and mobile devices to consumers. Abt Electronics likely provides both in-store and online shopping options for customers seeking electronic goods and related services.
Abt Electronics has a positive customer experience.
Reviewers consistently report positive experiences with Abt Electronics. Customers often highlight service, delivery, great, customer.
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A minority mention drawbacks around service, dryer, customer, unit. Overall sentiment is strongly positive with an average rating of 3.9 stars across 60 reviews.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.9
60
100%
-0.5
● Low
3.9 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
2.3▼ 0.5
12-month avg
3.9
All-time
3.9
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
3.0
2
Sep 24
—
0
Oct 24
2.6
5
Nov 24
4.5
15
Dec 24
5.0
20
Jan 25
1.0
1
Feb 25
4.0
1
Mar 25
1.8
5
Apr 25
5.0
2
May 25
1.0
1
Jun 25
2.0
4
Jul 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 43 positive reviews
Delivery65%
28 mentions
Customer service42%
18 mentions
Prices & value26%
11 mentions
Friendly staff23%
10 mentions
“At Braddock Investment Group Inc”
On “Delivery” · Jul 1, 2025
Top complaintsof 17 negative reviews
Customer service76%
13 mentions
Warranty35%
6 mentions
Payment issues29%
5 mentions
Delivery24%
4 mentions
“Great customer service ABT”
On “Customer service” · Jun 15, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
At Braddock Investment Group Inc., we've trusted George Mavraganis and the team at Abt for over a decade to supply appliances for our residential and multi-family renovation projects across Chicago. George has been our Go-To source for reliable, competitively priced appliances—from high-end kitchen packages to everyday essentials. Their customer service is consistently excellent, and deliveries are always on time with courteous, professional crews who go above and beyond. If you're looking for a dependable appliance partner, we can’t recommend George and Abt highly enough. Thanks again, George!
With a kitchen remodel on the horizon, we visited Abt several times to explore appliance options. We were very fortunate to be assisted by Joey V: he was knowledgeable about the various brands, shared honest feedback, and really helped us find the right choices within our budget.
One additional note: even after we completed our purchases, Joey continued to personally follow-up to ensure timely delivery. Bonus points for that level of service!
Let me begin by saying that ABT Appliances has a life long customer with me and my family and furthermore they are the only appliance store that I would ever recommend.
Here is my story, after just short of 8 years my $2500 refrigerator just decided to stop working causing me to lose hundreds of dollars worth of food. After contacting the manufacturer I was passed off to their authorized service technicians to address the issue.
I was informed by the techs that my issue was in the sealed system which was under a 10 year warranty. 6 weeks, 5 visits, $575 dollars later I was still without a refrigerator.
Not to mention that I was forced to buy a garage unit as using an ice cooler was getting old.
Finally after 5 weeks of throwing parts into my unit the technician ran out of ideas and on the 6th visit the service company sent a hatchet man out to pronounce my refrigerator “unrepairable”.
After complaining to the manufacturer they finally offered to replace my broken refrigerator with a new one. In haste, and with very little time to research their offerings I chose one over the phone with one of their “resolution team” associates.
However after about 25 minutes of placing the order I contacted them back to try and put a hold on finalizing a decision until I had a chance to actually look at the units and gather some reviews.
I was told that it was too late to change the order and that unfortunately I would have to live with my decision.
At this point I decided to throw in the towel and just buy another refrigerator. I took a drive up to ABT where I purchased the fridge almost 8 years before to begin the search.
I was so angry and offended by the way I was treated by the manufacturer and the service company, not to mention how the whole fiasco played out that I thought I would at the very least vent to a store manager not expecting much in the way of satisfaction.
Here is where I was surprised. The appliance manager Randy Goldman patiently listened to my tale of woe. He offered some suggestions and then took his time to show me some replacement options and offer his opinions on various models. He then connected me with one of his salespeople John Babana who also helped me to understand today’s refrigerators and what to expect moving forward.
I was able to carefully and confidently select a replacement thanks to the both of them. Randy also went out of his way to extend a phenomenal price on the unit and offer an extended warranty at a reduced cost as a goodwill gesture for everything I had been through. They even had the unit delivered and installed the next day and hauled away the old unit without cost. They treated me with respect and kindness, something rarely seen in today’s world.
My hats off to Daniel and Modesto in truck #2029 for a flawless delivery and installation.
As far as the replacement refrigerator, I chose a GE Side by Side model # GSS25IYNFSS and couldn’t be happier.
Fingers crossed it lasts at least 8 years.
But one thing is for sure, if ever I need another appliance I will only shop ABT.
Thanks to everyone for their help.
Abt Electronics is typically open Monday through Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 6 PM. Hours may vary by location and during holidays, so it's recommended to check their website or call ahead to confirm current hours.
Does Abt Electronics offer delivery and installation services?
Yes, Abt Electronics provides delivery services for appliances and electronics, including white glove delivery and professional installation. Installation services are available for major appliances, home theater systems, and other electronics that require setup.
What is Abt Electronics' return policy?
Abt Electronics typically offers a 30-day return policy on most items in new, unopened condition with original packaging and receipt. Some items like custom orders or clearance products may have different return terms, and restocking fees may apply to certain electronics.
Does Abt Electronics price match competitors?
Yes, Abt Electronics offers price matching on identical items from authorized dealers. The item must be in stock at both stores, and certain restrictions may apply such as excluding closeout items, special financing offers, or bundle deals.
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What financing options are available at Abt Electronics?
Abt Electronics offers various financing options including special promotional financing with 0% APR for qualified purchases. They also accept major credit cards and may offer extended payment plans through third-party financing partners.
How can I contact Abt Electronics customer service?
You can contact Abt Electronics customer service by phone, through their website's live chat feature, or by visiting their store locations. Their customer service team can help with orders, technical support, and general inquiries.
Does Abt Electronics offer extended warranties?
Yes, Abt Electronics offers extended warranty plans through various providers for appliances and electronics. These plans can provide coverage beyond the manufacturer's warranty and may include parts, labor, and service calls.
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I've bought a few big items from ABT including a TV, surround sound system, and kitchen appliances and it is always a great experience. From customer service helping me with my order and getting an even earlier delivery time to the delivery and installation people being on time and courteous, I've always enjoyed purchasing from them. As I continue to support local businesses, ABT is always on my list.
Read my review if you like stories. I’ve been shopping at Abt for years. It’s to the point I can’t even count the number of accounts I accidentally created with them with different email addresses and phone numbers from the different stages of my life. The reason why I feel so loyal to this company is because the standard of care and feeling of responsibility the owners seem to have for their customers. This is where the story turns. I had my first, I’ll call it “unfavorable” experience earlier this week when a product I had purchased 3 of, was not working the way I had expected. I went back to the store to sort it out and because the issue with the product made a pretty big impact, I came in frustrated and devastated. I was literally crying speaking with a tone of frustration, that most people would probably have been deterred by me. Not Louie Igyarto. He let me get all my frustration and concerns out and then he told me how bad he felt and that he didn’t want me to cry. I actually felt so seen by him in a way only my therapist usually makes me feel, haha! He then offered a solution to me right away with his managers approval and I left feeling incredibly grateful. Then my second “unfavorable” experience happened but this time my issue was with a service employee. My dad had a dash cam installed yesterday but did not receive the amazing customer service my husband and mom received when they had theirs installed. When my mom and husband had theirs installed, they raved about how patient and kind their technicians were and how they were educated on their purchase. Not my dad. My mom and dad came to me today and asked me to install the app and explain the process to my dad because it was not done for him, even when he asked. Apparently that tech was also rude when speaking to my parents. I didn’t really know how to use the app either, so we went back to the store and I asked for help but used my moms car since hers got disconnected (we think from lack of use). I unfortunately ended up with the same technician my dad had, and he was so mean and unwilling to help. I have no idea what his deal was. I didn’t even know he was the same person that my dad interacted with until he told me himself in a rude way. I felt fed up and thought maybe this was it for me and Abt. I was so sad thinking my family and I may no longer feel comfortable shopping here anymore. Abt has helped furnish many homes and cars in our family, so it felt like losing a trusted friend. I then remembered amazing Louie. I knew I couldn’t just move on to a cold hardened big box store when sweet amazing Louie is whom I can purchase from. So I decided to go back to the store to give some feedback. I just felt so wronged that I had to share my feelings and experience in order to move forward. I spoke with the manager James Senne who immediately apologized for the experience and asked if he could help me resolve anything. He seemed so genuine and authentic in wanting to make me feel better and that he cared about my feedback. It’s a reminder that Abt is different than other stores and the reason why I will keep coming back and why I will recommend the store to anyone. Moral of the story is that Louie is who you want to make all your purchases with. He actually cares and it shows in the most empathetic and authentic way. I think he is only in the mobile or car accessory department but I don’t care; buy it all from him. James as well, he has an amazing ability to make someone feel appreciated even though I started my conversation with him with so much anger. Shoutout to Jake at the service desk as well for being so kind, patient, and eager to help. Those 3 are the perfect representation of commitment to great customer service. I hope the company truly recognizes them as the perfect representation of why Abt is so successful.
Ruban came to our home to repair our fridge & replace a few knobs on our stove. He was very knowledgeable, explained everything he was doing as he was doing it, & was extremely friendly! He did a wonderful job & by him communicating with me while he was working, it took the awkwardness that you usually have when a stranger is in your home away.
I was deciding between two tvs during a big sale and used the chat option to get specifics. The gentleman was a huge help, going out of his way to get me exact measurements of both and went further and gave me a final price on both, and then placed the order for me right there once I decided. Abt also offered financing through Synchrony. Quick and easy to get approved. After, I received a follow-up email regarding shipping. Here is where there needs a tiny bit of improvement. The email stated that once it is shipped, I would get a follow-up on delivery date within 24 hours. This proved to be confusing because after Abt said it was shipped, it took over a week to here from anyone. The shipping company finally called and expained that once THEY received the item, THEY would call within 24 hours to schedule a shipping date. The shipping company was very helpful and professional. My item was delivered two days later. The two men who delivered my item were also very friendly and professinal. -from first-time Abt customer
Ray Sola always does great explaining details about what I purchase and have been working with him for many years. The delivery guys Matt and Mike did a great job taking out the old fridge and getting the new on into my home, it was a really tight fit but they made it work. Abt is the place I always recommend to people. Thank you.
This was a great experience. Mike was friendly, helpful, and thorough. Took the time to explain how to best maintain the appliance. They even shifted my dryer to make more room for the new washer. This was my first time purchasing from Abt, but based on this experience it will not be my last. Thank you!
ABT is an outstanding company for product pricing and especially for their caring and professional customer service team. They stand behind their products. Couldn’t be happier with my purchases and will continue to be a return customer. BUY HERE WITH CONFIDENCE ‼️
Delivery was on time, courteous and performed by Abt representatives who were very efficient, well coordinated between themselves, and obviously well-trained and adept at performing their duties. I watched the installation as it took place and was greatly impressed at their efficiency and product knowledge. They did a great job getting the install accomplished. They absolutely rate a 10! We didn't want to just buy appliances. We wanted to make sure they were correctly installed. Abt's guys made that happen!
Person on floor great. Showed me the mechanics of the dishwasher. Attentive. Delivery person Edwin was the best! Great worker, Kind, worked fast. Louis partner was helpful to him.
From the sales help to the delivery service and set up every time we order from abt appliance we are always 100% satisfied and always know we can trust and are in great hands. Thank you
Jorge made the installation and delivery of my refrigerator, dishwasher and microwave painless. Very conscious of not damaging my property and educating me on my new purchases. Fantastic technician.
Can I shop online and pick up in store at Abt Electronics?
Yes, Abt Electronics offers buy online, pick up in store service for many items. You can place your order online and select store pickup during checkout, then collect your items at the designated pickup area.
What brands does Abt Electronics carry?
Abt Electronics carries a wide range of major brands including Samsung, LG, Apple, Sony, KitchenAid, Whirlpool, and many others. They offer both premium and budget-friendly options across categories like appliances, TVs, computers, and smart home devices.
Does Abt Electronics provide repair services?
Yes, Abt Electronics offers repair services for appliances and electronics through their service department. They provide both in-home and in-store repair services, with certified technicians who can work on various brands and product types.
About Abt Electronics
Abt Electronics is a consumer electronics retailer that sells a wide range of electronic products and appliances. The company typically offers items such as televisions, computers, home appliances, audio equipment, and mobile devices to consumers. Abt Electronics likely provides both in-store and online shopping options for customers seeking electronic goods and related services.
