Abt Electronics is a consumer electronics retailer that sells a wide range of electronic products and appliances. The company typically offers items such as televisions, computers, home appliances, audio equipment, and mobile devices to consumers. Abt Electronics likely provides both in-store and online shopping options for customers seeking electronic goods and related services.
Abt Electronics has a positive customer experience.
Reviewers consistently report positive experiences with Abt Electronics. Customers often highlight service, delivery, great, customer.
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A minority mention drawbacks around service, dryer, customer, unit. Overall sentiment is strongly positive with an average rating of 3.9 stars across 60 reviews.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.9
60
100%
-0.5
● Low
3.9 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
2.3▼ 0.5
12-month avg
3.9
All-time
3.9
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
3.0
2
Sep 24
—
0
Oct 24
2.6
5
Nov 24
4.5
15
Dec 24
5.0
20
Jan 25
1.0
1
Feb 25
4.0
1
Mar 25
1.8
5
Apr 25
5.0
2
May 25
1.0
1
Jun 25
2.0
4
Jul 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 43 positive reviews
Delivery65%
28 mentions
Customer service42%
18 mentions
Prices & value26%
11 mentions
Friendly staff23%
10 mentions
“At Braddock Investment Group Inc”
On “Delivery” · Jul 1, 2025
Top complaintsof 17 negative reviews
Customer service76%
13 mentions
Warranty35%
6 mentions
Payment issues29%
5 mentions
Delivery24%
4 mentions
“Great customer service ABT”
On “Customer service” · Jun 15, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
BUYERS BEWARE! I purchased an LG washing machine and dryer from ABT three years ago. The washer leaked through my wall under the floor of my bathroom and caused severe mold damage. I’ve had to pay close to $20,000 to have the bathroom remodeled. The washing machine connector/line was all rusted out. LG claims these lines were not the lines made for the washing machine. ABT claims otherwise. Of course, none of the warranties cover this issue, or any you could possibly have. On top of the extreme damage caused to my house and health, the ABT claims Guy yelled at me over the phone that it was due to my “shitty contractor” who hooked up the washer. Great customer service ABT! Moreover, a monkey could hook up a connector to a sprocket. Why would the connectors rust out within 3 years? Aren’t those made for water? Now it’s on small claims court! Do not shop at this shack!
Terrible experience
I’ve been a customer with ABT for many years and bought many appliances through them. For the most part, I’ve been satisfied. Generally speaking, I dont even look elsewhere - something needs replacing, “let’s go to Abt”.This time however, I was sold a lemon. My $1,600 fridge, which latest only 2 years, stopped working two weeks ago. Two hundred dollars and two separate less-than-five-minute repair visits later, I’m told that I need a new unit. I called customer service to express my grievances, where I was then transferred to a sales rep who, naturally, went into sales mode. “Well, we have this fridge which is on sale right now”… Hold up, full stop. Abt is not trying to sell me two brand new fridges, within two years, without so much as an apology. In retrospect, I should have gotten the extended warranty - but the fact remains that this fridge was less than two years old. If nothing is going to be done about this, then unfortunately, I will no longer be purchasing from ABT
Abt Electronics is typically open Monday through Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 6 PM. Hours may vary by location and during holidays, so it's recommended to check their website or call ahead to confirm current hours.
Does Abt Electronics offer delivery and installation services?
Yes, Abt Electronics provides delivery services for appliances and electronics, including white glove delivery and professional installation. Installation services are available for major appliances, home theater systems, and other electronics that require setup.
What is Abt Electronics' return policy?
Abt Electronics typically offers a 30-day return policy on most items in new, unopened condition with original packaging and receipt. Some items like custom orders or clearance products may have different return terms, and restocking fees may apply to certain electronics.
Does Abt Electronics price match competitors?
Yes, Abt Electronics offers price matching on identical items from authorized dealers. The item must be in stock at both stores, and certain restrictions may apply such as excluding closeout items, special financing offers, or bundle deals.
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What financing options are available at Abt Electronics?
Abt Electronics offers various financing options including special promotional financing with 0% APR for qualified purchases. They also accept major credit cards and may offer extended payment plans through third-party financing partners.
How can I contact Abt Electronics customer service?
You can contact Abt Electronics customer service by phone, through their website's live chat feature, or by visiting their store locations. Their customer service team can help with orders, technical support, and general inquiries.
Does Abt Electronics offer extended warranties?
Yes, Abt Electronics offers extended warranty plans through various providers for appliances and electronics. These plans can provide coverage beyond the manufacturer's warranty and may include parts, labor, and service calls.
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Very sad to say that Abt has gone from top of the line customer service to atrocious. Three attempts to deliver an appliance before they brought the right model. Then they arrive at 5:00 on a Friday and spend 90 minutes installing to discover that the machine isn't working properly. Horrible! Costco would be a much better option
By my experience abt it’s not a trustful company
When you purchasing items, they are so nice and they lying a lot regarding the free service for one year or three years
But after you have problem with the machine you buy, they’re not gonna do their free service they telling you only the part is free for that amount of months and charging starting from $250 is better to buy some of the stuff like laundry, machine, dryer machine from Home Depot and if anything happen, you true I’m by the new one which for $500 it’s gonna be my last purchase from app and I gonna let all my friends know about we purchased a speed queen dry machine is almost 9 months but they told us we have three years warranty. The machine is not working well, but they telling us the service charge is 250 they coming the final problem 250 they going the parts gonna be free again they coming they might gonna charge you up to $500 for exchanging the part it’s gonna cost me more than what I can buy in Home Depot. Let’s work one or two years is worth it better than purchasing from abt.
No more abt thank you
Back on 1/28/25, I purchased a Whirlpool dishwasher.
Within a week, the unit showed an error code. Had a ABT technician check it out and cleared it. 1 week later, it showed the same error code, had a technician come out, had to order parts. Two weeks later, a third technician came to install the parts. A couple of days
later and the unit threw the same code. 3rd technician came out and cleared the code. Now 2 months later, the unit threw a different code. Had a technician come out to tell me that the unit was not correctly installed, and the damage was un-repairable. Now I have a $700 dollar dish washer that is unrepairable. You would believe that having multiple technicians work on it, how could the unit be damaged to the point of being unrepairable ? So now, based upon the technician who came on 3/31/25, and determined the machine unrepairable due to the unit installation, there will be no replacement or refund.
I received a damaged 75' TV and they refused to do anything about it. Other than give me the run around and send me to a repairman. What a shame because I'm redoing two properties right now that need high end appliances and I was hoping they would be it. They will be getting none of my business going forth. Think twice before ordering and ask about all warranties ahead of time and get everything in writing. Also pay with a credit card that will reimburse you if they screw up or try to defraud you.
My tenant in Evanston bought a brand new washer/dryer combo ($2,400ish) in February 2023 from ABT Electronics. Last month (Feb 2025), the dryer stopped running.
The purchase has one-year warranty. Obviously, the warranty expired. So my tenant purchased $209 service package which included unlimited visits to solve the problem. The technician came in twice and was not able to fix the dryer. On his third visit, he proposed changing the following parts: the main board, the motor and the heater Assy. The total estimate is $1,279 - equivalent to, if not more than, buying a new dryer.
Since the estimate was so high, I called the appliance repair company. The technician came in and fixe the problem within 20 minutes - the labor costs $140. No parts need to be changed.
My tenant called the ABT store to request a refund. They declined with the following logic: the $209 fee covers unlimited visits until they figure out the problem. If we didn't go with another company they would have eventually figure out the problem and fixed it.
I laughed when I saw what the tenant messaged me - So the logic is this: They promise they will eventually solve the issue. They came in twice and didn't. So as a last resort, they proposed changing all major parts of the dryer. If the dryer resumes working after replacing all major parts, I need to pay $1,279 for the parts.
I actually trust their third proposal will work because they are essentially replacing a new dryer for me, whereas the technician I found fixed the problem in one visit, 20 minutes, cost me $140.
I really don't know what to say about this company. I would just like to share the experience with all future/potential customers and be cautious with this company.
AWFUL customer service. We outfitted our brandnew kitchen with $50K+ worth of appliances. One was wrong, one broke immediately and 2 years in another is now broken. We are going on 3 weeks without a microwave which with a family of young kids, two working parents and one parent who just had surgery is beyond inconvenient and totally unacceptable for a company that charges more for and prides itself for the best customer service in the industry. Congratulations for NOTHING. Our newest home that is about to start a remodeling project will take its' business elsewhere.
ABT, thanks for your reply below. I will not share my personal information like my phone number or husband's name on a public forum. If you please send me a direct number or email to connect with then I will reach out and provide the information that you have asked for to address these issues.
Be careful of Promotions. . .ABT.com tried to game the system with AMEX
I purchased several items from ABT.com due to a $50 off $500 or above promotion in December 2024 at AMEX (offer ended December 31, 2024 11:59pm). Although I received a confirmation email from ABT.com for my 1 order for the total above $500 before this deadline and a confirmation from AMEX that the transaction was approved by AMEX above the $500 minimum, ABT.com played games and split the order into three subtransactions, including delaying the third transaction into January 2025. As a result, the $50 promotion credit was not reported to AMEX.
I only purchased my merchandise from ABT.com because of this AMEX promotion and to support a small business and give someone other than the traditional big players such as Best Buy and Amazon a chance. I doubt I have the confidence to order from ABT.com ever again after these games.
Do not buy the service plan from ABT!!! Complete waste of money because when you call to have something repaired they cannot help you for 30 days. You’ll have to hire a private repairman anyway!
I attempted to place an order on Abt today, Black Friday, after successfully making purchases from multiple other websites without any issues. My first order was rejected because they don’t allow shipping to a last-mile delivery service (Fetch) address. Surprisingly, this was the first time I encountered such a restriction. They asked me to wire the payment if I wanted the order shipped to that address—quite an interesting policy! My second attempt, using a different address, also failed. This time, the reason given was "security reason that I can't tell you." Their approach seemed odd, and customer service was unhelpful in resolving the matter.
Abt going bad to worst they will sell you warranty for the half the price of washing machine and Kitchen appliances and when it will come to do the service they will make you run for the money after weeks waiting for someone to visit for new one year old dryer which is stopped working they changed my service call timing on the day of service call last minute and customer service person are like doing me favor sending service team to fix faulty dryer when I called them.
They become big and now need to look for other service providers my 11 years old relationship ended after bad customer service.
Don’t buy there warranty it’s like scam from abt.
Deceiving sales, sent me an Customer Appreciation email ends on 10/27 . One item was a Samsung tv 55" for 318 but I chose the bigger one 60" 367.00 and extended warranty. But every time with this company I add items to cart and extra money added to cart. A shipping charge of 172.50. Say what? I don't know of any store who charges that nowadays. Needless to say that explains why I don't use their card anymore. I never completed the transaction. It's ridiculous.
They claim price match guarantee...But there is always excuse... not local retailers...found gas range locally 30% cheaper..the sales comment was , very good deal..You should buy it!!! No price match mention...what I'm saying...BS price match
I did a purchase first they send email to show prove or address and card… them didn’t hear nothing from them moths laters they send a unexpected email sending a tracking…. After they had reversed they payment…. They charge again to my card me no wanting the product no more, ups come grind the package leave it outside the door no one was home, I tell abt that they say I’m reposible for my package told them ya should be more responsible for the company who ya will choose as a delivery company… lady say that not they problem that I should contact my bank and hang up the phone
DONT GET AN EXTENDED WARRANY WITH ABT GO WITH THE NAME BRAND YOU PURCHASED. THEY CAME OUT TROUBLE SHOOTED THE PROBLEM AND HAD TO ORDER THE PARTS IF IT WAS GE THEY WOULD HAVE THE PARTS ON THEIR TRUCK. WE ARE SENOIRS AND WAITED OVER 10 DAYS TO GET OUR DRYER REPAIRED BUT THE PARTS WERE IN DAYS BEFORE OUR APPOINTMENT. TO OLD TO GO TO A LAUNDRY MAT. CUSTOMER SERVICE IS TERRIBLE THEY NEED TO HAVE A LITTLE RESPECT FOR THEIR CUSTOMERS. WAS SUPPOSE TO GET A CALL FROM A MANAGER BUT THAT NEVER HAPPENED. SO THINK TWICE BEFORE YOU MAKE A DECISION ON YOUR EXTENDED WARRANT! I LEARNED THE HARD WAY NEVER AGAIN
So, my wall heater/ac went out in Feb. Got a brand new unit and when they come to install it, they said that the plug on unit wasn't same plug as wall plug and they couldn't install it and had to reschedule the installation because they didn't have the part. Mind you this is Feb in Northen Illinois. So had to wait another week for them to come back. So I get the unit installed the next week and there is a duct adapter that goes on top of the unit to circulate heat/air into other rooms. The one from the other unit didn't fit on new unit and this is were it gets fun. So ordered the correct vent, took a little over a week. Come out and they ordered the wrong part. OK just a mistake. So they leave the box in my living room saying they didn't have a ticket to return it. They ordered the "right" part. Another week passes and they come and the tech who shows up says he only dileveries and don't install anything. ABT knew that this piece needed to be installed and didn't send an installer. So had to reschedule for another week. They come out a week later and where at house for 30 min and talked to me saying that they couldn't mount it and they needed to send out a fabricator. So another week passes and they come out again. Were here for just over an hr and talked to me again saying I would need a custom vent to fit the venting system. So had to reschedule and order the correct part again. So part comes in about 2 weeks later and scheduled an install for after 12 on a Sat so I didn't have to take off work again. They call me at 9am saying they are 10 min away from my residence. Good thing I wasn't at work at the time. Asked them how long it was going to take to install and tech said I am only dropping the part off not installing because that is not his job. No it is the end of March and still have a box laying in my living room because they can't get anything right. Called customer service to get a tech out after the delivery of latest vent and they couldn't even get a hold of there installation manager. So sitting here waiting for a call and will probably have to reschedule for another week yet again. I would not recommend using this company. Very high ineptitude and no organization from top to bottom. Can't justify going to somebody's property 8 times for samething acceptable.
Can I shop online and pick up in store at Abt Electronics?
Yes, Abt Electronics offers buy online, pick up in store service for many items. You can place your order online and select store pickup during checkout, then collect your items at the designated pickup area.
What brands does Abt Electronics carry?
Abt Electronics carries a wide range of major brands including Samsung, LG, Apple, Sony, KitchenAid, Whirlpool, and many others. They offer both premium and budget-friendly options across categories like appliances, TVs, computers, and smart home devices.
Does Abt Electronics provide repair services?
Yes, Abt Electronics offers repair services for appliances and electronics through their service department. They provide both in-home and in-store repair services, with certified technicians who can work on various brands and product types.
About Abt Electronics
Abt Electronics is a consumer electronics retailer that sells a wide range of electronic products and appliances. The company typically offers items such as televisions, computers, home appliances, audio equipment, and mobile devices to consumers. Abt Electronics likely provides both in-store and online shopping options for customers seeking electronic goods and related services.
