180 Medical is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
You always take great care of me. Prompt, reliable and easy to work with if I need to call for assistance.
Changed order came as defined,
Notices of opportunities to reorder supplies are helpful, as is the ability to decline a refill when my inventory is sufficient to last a while longer. Product quality and customer service are excellent.
180 Medical provides a service that you will never get from a Medical Company.Employees are caring. They follow your order from the time you order until it arrives on your door step. What other company does that?
I’m a new customer, my urologist gave me samples for 3 days and instructed me to use 5 catheters a day and I would receive shipment before I ran out. Well they dropped the ball and didn’t place the order. I found this out on day three. So I looked up the manufacturer of the GC Glide catheters and Ian at Convatec put me in touch with 180 Medical and Erin went above and beyond to get my order shipped next day air . I had to go to a local office of my urologist to get some catheters to hold me over but Erin really save the day for me. She was super nice, polite, professional and made it happen. I stretched out the ones I had left and had to use just 2 of the ones I had to go get locally. But super THANKS go out to ERIN. She made this a very positive experience dealing with 180 Medical and I just wish my urology team didn’t drop the ball.
I have been a user for a few years and I ain't about to switch now. I am getting accustom to the great service. Thank you.
Both people I talked to helped me out and I really liked that they listened to me and took action right away even though the problem was not caused by 180 but by FedEx. IMHO, FedEx is the worst delivery service because of the poor quality of its delivery persons in their trucks. Compared to UPS which has Teamster union drivers who are 100% competent!!!!
Maybe more than ONE star, they DID cancel the bill. HOWEVER, 180 Medical catheter prices are nearly 10x as much as the same supplies from other sources. Wow. AND my insurance declared them out-of-network so deductible was also 5x as much. Just... wow
You folks are always amazing. The staff, the service alway on time and always happy to help. Thank you for all you do.
Excellent customer service.
You always have a HUMAN on the phone for one thing. And...you always get my cathaters to me before I am in need and even ship them to another location if I need that done. I could not ask for a better company to work with. Thank you!!!!!
180 Medical's staff has always gone the extra mile to help especially with tricky insurance issues.
The same answer you asked last time. GREAT ALL AROUND SERVICE..
180 Medical was instrumental in me being able to continue receiving the same great service even after insurance change.
Probably one of the best customers services that I have in the United States. I was assisted by Bryce Tabb by the Medical supplies office. Very attentive, comprehensive and extremely professional.
You ship before they are really needed. I get two boxes when I just opened the second box I already have.
180 Medical delivers a high quality product that faithfully arrives at my door each month. In the several years I have been receiving deliveries from 180 Medical, only once was there a minor problem. And a phone call was all it took to make everything right.
Company really care and help.
I used to get my medical supplies on the first of the month. Now that 180 medical delivers my medical supplies they push me all the way back to the 12 th of the month not happy with this at all. Not well managed.
Always great service.
Onetime correct number of catheters in each box
REliable an responsive
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