Very quick reply from first sending a…
Very quick reply from first sending a request for information about a cruise. Eddie was very helpful and answered all of my questions.
4.8
Excellent
727 reviews
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Review summary
Worldwide Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent service
Another cruise booked through Mo and as usual, his personal attention was excellent. He always does his best to get us the best deal but when he can't compete, he's honest enough to say so. He's a credit to the company and during these times, when good service is rare, he's up there with the best.
Mo was very helpful and thorough…
Mo was very helpful and thorough looking for the best options for my holiday and travels.
This is the 4th cruise I have booked…
This is the 4th cruise I have booked through Worldwide Cruises and Eddie. Again wouldn't go anywhere else. Eddie provides an excellent service, the quote we got was clearly laid out, with all the different options. Quick with responses to emails and on your side trying to get you best best deal.
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Website
worldwidecruises.co.uk
All reviews
727 total • Write a review
Showing 591 - 600 of 723 reviews
DH
Great service - definitely recommend 😊
Great service - Samuel was very helpful and gave us lots of options , making sure we were happy with our choices . Definitely use again . Thank you 😊
Date of experience: March 8, 2019
MJ
An Awesome Service!
I seemed to spend a lifetime contacting many different agents whilst trying to organize a cruise for my father's 80th birthday. Very few got back to me and took weeks to answer any questions. Then I contacted Jordan at Worldwide Cruises and couldn't believe my luck. He has bend over backwards to help organize our trip, answering any questions thoroughly and quickly, with so much helpful advice along the way. I really could not recommend them highly enough,an awesome service!
Date of experience: March 5, 2019
GL
Perfect Service form a great Company
We booked a Carribean cruise with Mo at Worldwide Cruises and can't fault the service. He was easy to contact and always replied promptly to any enquiry we made. Nothing was too much trouble. The package he put together for us was fantastic and amazingly good value compared to other travel companies we looked at. Everything went smoothly and we were so impressed with the service, we booked a second Carribean cruise within a week of returning from the first one! Would have no hesitation in recommending this company.
Date of experience: March 5, 2019
DC
Excellent service Samuel was extremely…
Excellent service Samuel was extremely helpful and informative. Thank you.
Date of experience: March 5, 2019
MC
Kevin at Worldwide Cruises - Amazing.Best Travel Agent Ever.
I have been booking holidays for the last 40 years and I have found Kevin at Worldwide Cruises UK to be by far the best Travel Agent I have ever come across. His speedy replies were amazing.He was not pushy at any stage and only suggested better options for our Cruise. I have passed his details to friends and I certainly will be booking again with Worldwide Cruises UK. Kevin is a serious asset to Worldwide Cruises UK. Keep up the good work Kevin and thank you so much for making my booking with you so easy and a pleasure.
Date of experience: March 2, 2019
CT
Very helpful Jordan was superb
Very helpful Jordan was superb
Date of experience: March 2, 2019
JJ
I used the callback service on the…
I used the callback service on the website and received a call within 30 minutes. Very efficient service from Eddie who tailor-made itinerary to suit our needs with convenient flights & 4* hotels to fit round the cruise. He even waived CC charge for deposit which was brilliant. I received prompt confirmation of the booking by email & as well by post. Would definitely use again when considering a cruise.
Date of experience: August 17, 2018
L
Linda
US
I would not use Worldwide Cruises again…
I would not use Worldwide Cruises again in the future. I booked a once in a lifetime holiday for myself and 5 other people to celebrate my 50th Birthdaywith 3 days in New Orleans and a 7 day Western Caribbean Cruise in Jan 2018. I personally visited the offices of Worldwide Cruises and explained everything to Kenny as I wanted the holiday to go smoothly without any hassle. The holiday was flying with American Airlines from Heathrow to Miami with a connecting flight to New Orleans. Kenny did say that although the flight was with American Airlines they would be using a British Airways plane. This was the first time I had to use a connecting flight and was not sure what happens. Kenny said that our luggage would automatically go onto the next flight. The service I got from Kenny was perfect answering any questions I had up until we all paid for the holiday then the service went significantly downhill. I had to chase him twice to get our final documents. When we finally got the documents they were incomplete with no luggage tags or boarding pass. One of the group members had to email him with no response. She finally called him and 3 days before we were due to fly were told by Kenny that we all had to individually register with the cruise line to obtain what was missing. This caused a lot of stress for everyone so close to the holiday. As the organiser of this cruise, I should have been told as soon as we received the final documents that this needed to be done so I could inform everyone in good time, not last minute. Having been on another cruise with a different travel agent, this is something that Kenny should have done on behalf of everyone and sent us complete documents. At Heathrow Airport we had to queue in the BA line to check in and were also given a BA boarding pass for our connecting flight. When we arrived in Miami we had to collect our bags although we were told by Kenny that our luggage would automatically go onto the next flight. (This only happened on the return journey back). In Miami we queued in the BA line to check in only to be told that we had to join the AA line. By the time we cleared security and made it on time to our connecting flight we had missed it because they closed the gates 10 mins before the flight leaves. This was the first time I had ever missed a flight. This could have been avoided if we were told by Kenny what the correct procedure was when connecting flights. We managed to get another flight 3 hours later but were on standby which did not guarantee us a seat. The next flight after that were standby tickets as well. I was extremely tired and stressed so I had to complain in order to get us all guaranteed seats on the next flight. I was promised a cabin on the cruise with a porthole but did not get one. On my birthday my room was not decorated with banners or balloons. I received a discount voucher for a massage the day after my birthday and so did the person I was sharing with and it was not even her birthday. I complained to the cruise line only to be told that they were not informed by the travel agent that it was my birthday. They picked up on it because of my date of birth on their system and apologised for giving me the voucher on the wrong day and compensated me with 2 free drinks vouchers. I had booked this cruise especially to celebrate my 50th birthday and wanted to do it in style, hassle free but this was not the case. I will be going on cruises every 5 years and would definitely not use Worldwide Cruises again because they are quick to take your money but the after sales care is sadly lacking!
Date of experience: February 21, 2018
RM
First time we booked a holiday with …
First time we booked a holiday with Worldwide Cruises and the service was excellent. No disappoints and no misleading information. Alex answered to all our queries and concerns. Will definitely be booking with them again.
Date of experience: October 12, 2017
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