Great communication and very well…
Great communication and very well explaind

10 months ago
So helpful and and tok a great load of worry away
10 months ago
had an excellent experience, Scott Castelow from winnsolicitors was incredibly professional, knowledgeable, and patient throughout the entire process. He was always quick to respond and explained e... See more
10 months ago
First time going through this, and the communication from Esther was great and clear, and she was very patient
10 months ago
Summer was very patient with me regarding the sensible situation that my members of family were involved.
Great communication and very well explaind
Very professional, quick answer and very helpful.
professional and much patience. very good service, thank you
I recently had the pleasure of speaking with Rachel mallet from your insurance company, and I must say, I was thoroughly impressed. She was incredibly helpful and informative, patiently explaining all the details of my policy and addressing my concerns. I especially appreciated her assistance with my car scratch claim, where she went above and beyond to ensure I had a smooth experience. Thanks to her, I was able to get a replacement car quickly and easily. I'm truly grateful for her exceptional service!
Great service and helpful with all my inquiries.
The company supported me through a car incident. They were very prompt to answer the call, gave me plenty of information. Owen was the person I spoke with and he was very knowledgeable and helpful. I recommnend the company.
I called Winn Solicitors regarding a claim for a car crash, I spoke to Mason Harmer who was very reassuring and helpful and spoke me through the each step and answered any questions, he was happy to help and get my claim started.
Andrew was very helpful
Winns have been great, professional and very efficient. My claims handler Diane Everett was extremely helpful and made a stressful situation considerably less so. Thank you!
Mary Ajayi handled my call after a miscommunication from a previous call with someone else. Mary was very helpful and articulated clearly the options available to me. She was polite and warm and I am pleased with the service I received.
Perfect polite quick helpful
Very good advice & I will get all answers of my questions.
Spoke to Owen Robson who was really helpful and explained everything really well.
[Your Full Name]Ali Hazara [Your Address]11 Sutton Road [Phone Number]07496425074 [Date]7th July 2024 To: Complaints Department Winn Solicitors Brinkburn Street Byker Newcastle upon Tyne NE6 1PL Subject: Formal Complaint Regarding Mismanagement of My Claim – Accident on 7 July 2024 Dear Sir/Madam, I am writing to submit a formal complaint regarding the poor handling, miscommunication, and financial loss I have experienced as a result of your firm’s mismanagement of my case following a traffic accident on 7 July 2024. I am a licensed taxi driver. Despite the third party accepting liability, I was left without a replacement vehicle for approximately one month, during which I was unable to work and suffered substantial loss of income. Your firm had assured me that I would be compensated for this period, but no payment has been received. Once a replacement vehicle was eventually provided, my own vehicle was not taken for repairs until then, causing further delays. When the hire company later attempted to collect the replacement vehicle, I informed your team that I could not release it until I had received my own taxi back. Nevertheless, your firm authorised the vehicle to be taken from my driveway without my knowledge or consent. My personal belongings, including £200 in cash and approximately £40 in coins, were taken with the vehicle and have never been returned. When I raised this issue, I was referred to the hire company, who denied any responsibility. Your firm subsequently told me you could not assist further, which I find unacceptable. When I eventually received my own taxi back, the quality of the repairs was appalling. Large gaps between the headlight and bumper, loose parts, and poor paintwork were evident. Despite raising this with both the repairer and your team, I received no resolution or acknowledgment of the issue. Throughout the injury claim process, I provided all required documentation, including my bank statements, tax returns, taxi license, and log book. Yet, after months of back-and-forth, I was told the third party disputed the costs, which had reached over £25,000 — including over £15,000 for the hire vehicle and nearly £9,000 for repairs. I was forced to sign court documents under pressure, despite my concerns, and was later informed I would not need to attend court. Most recently, I was told that the compensation from the third party did not cover your firm's costs, and therefore I would receive nothing — despite being the injured party who suffered financial, emotional, and physical distress. I also paid nearly £500 out of pocket for medical and physiotherapy treatment, which I had submitted receipts for, but have not been reimbursed. This experience has left me feeling deceived, mistreated, and financially burdened due to your firm’s handling of my case. I am requesting: 1. A full investigation into the handling of my claim. 2. A detailed breakdown of all charges made to the third party and how they were allocated. 3. Immediate compensation for: My lost earnings during the one-month period I could not work. The stolen personal belongings from the hire vehicle. The cost of medical and physiotherapy treatment. The substandard repair work on my taxi. If I do not receive a satisfactory response within 14 days, I will escalate this matter to the Legal Ombudsman and consider taking independent legal action for professional negligence. I expect this complaint to be treated with urgency and fairness. Please confirm receipt of this letter and advise on the next steps.
Dealt with my claim and needs with patience and due diligence,this first part of my journey excellent.
The client who is sorting my case was very professional and went through all the proceedings with me and was very good and things have been put in place right from the start I couldn’t be happier with the service from him
Helpful friendly staff and very efficient service
From start to finish I feel that the service from winn group has been 1st class prompt and efficient service from all members of staff I have spoken too NOTHING was an issue ! From dealing with my claim ,courtesy car and even update calls would highly recommend
Very bad experience im still waiting for my vehicle to be corrected and fixed, what am I paying insurance for?
Winns were very quick to get my case up & running after a road traffic accident. Very understanding.
Based on analysis of 10 reviews rated 1-2 stars for Winn Group
“After a No Fault Claim and ringing the number on my insurance policy I assumed incorrectly that my insurers were deal...”
“If I do not receive a satisfactory response within 14 days, I will escalate this matter to the Legal Ombudsman and co...”
“After a No Fault Claim and ringing the number on my insurance policy I assumed incorrectly that my insurers were deal...”
“Would not recommend at all after having to deal with someone hitting my car and leaving the scene and it being my fir...”
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Winn Group, operating under the brand name Winn Solicitors, specializes in providing legal assistance for individuals seeking compensation following non-fault accidents. The company focuses on various types of personal injury claims, including those arising from road traffic incidents, workplace accidents, and injuries that occur in public places. Winn Solicitors operates on a no win, no fee basis, which allows clients to pursue their claims without upfront financial risk. Targeting individuals who have experienced accidents that were not their fault, Winn Solicitors offers a comprehensive service that includes arranging vehicle repairs, providing replacement vehicles, and facilitating rapid medical assessments. The company is dedicated to guiding clients through the claims process with support available 24/7, ensuring that they receive the appropriate compensation for their injuries and associated losses.
Winn Group receives overwhelmingly positive feedback from customers, with many praising the helpfulness and professionalism of the staff. Reviewers consistently highlight the excellent communication and support provided throughout the claims process, noting that representatives like Scott Castelow and Esther are particularly knowledgeable and patient. Consumers appreciate the seamless experience, especially during stressful situations following accidents, with many feeling reassured and well cared for. However, a small number of reviews express dissatisfaction, mentioning issues related to the company and vehicle hire after incidents. Despite these minor complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer service and satisfaction.
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