[Your Full Name]Ali Hazara
[Your Address]11 Sutton Road
[Phone Number]07496425074
[Date]7th July 2024
To:
Complaints Department
Winn Solicitors
Brinkburn Street
Byker
Newcastle upon Tyne
NE6 1PL
Subject: Formal Complaint Regarding Mismanagement of My Claim – Accident on 7 July 2024
Dear Sir/Madam,
I am writing to submit a formal complaint regarding the poor handling, miscommunication, and financial loss I have experienced as a result of your firm’s mismanagement of my case following a traffic accident on 7 July 2024.
I am a licensed taxi driver. Despite the third party accepting liability, I was left without a replacement vehicle for approximately one month, during which I was unable to work and suffered substantial loss of income. Your firm had assured me that I would be compensated for this period, but no payment has been received.
Once a replacement vehicle was eventually provided, my own vehicle was not taken for repairs until then, causing further delays. When the hire company later attempted to collect the replacement vehicle, I informed your team that I could not release it until I had received my own taxi back. Nevertheless, your firm authorised the vehicle to be taken from my driveway without my knowledge or consent. My personal belongings, including £200 in cash and approximately £40 in coins, were taken with the vehicle and have never been returned. When I raised this issue, I was referred to the hire company, who denied any responsibility. Your firm subsequently told me you could not assist further, which I find unacceptable.
When I eventually received my own taxi back, the quality of the repairs was appalling. Large gaps between the headlight and bumper, loose parts, and poor paintwork were evident. Despite raising this with both the repairer and your team, I received no resolution or acknowledgment of the issue.
Throughout the injury claim process, I provided all required documentation, including my bank statements, tax returns, taxi license, and log book. Yet, after months of back-and-forth, I was told the third party disputed the costs, which had reached over £25,000 — including over £15,000 for the hire vehicle and nearly £9,000 for repairs. I was forced to sign court documents under pressure, despite my concerns, and was later informed I would not need to attend court.
Most recently, I was told that the compensation from the third party did not cover your firm's costs, and therefore I would receive nothing — despite being the injured party who suffered financial, emotional, and physical distress. I also paid nearly £500 out of pocket for medical and physiotherapy treatment, which I had submitted receipts for, but have not been reimbursed.
This experience has left me feeling deceived, mistreated, and financially burdened due to your firm’s handling of my case. I am requesting:
1. A full investigation into the handling of my claim.
2. A detailed breakdown of all charges made to the third party and how they were allocated.
3. Immediate compensation for:
My lost earnings during the one-month period I could not work.
The stolen personal belongings from the hire vehicle.
The cost of medical and physiotherapy treatment.
The substandard repair work on my taxi.
If I do not receive a satisfactory response within 14 days, I will escalate this matter to the Legal Ombudsman and consider taking independent legal action for professional negligence.
I expect this complaint to be treated with urgency and fairness. Please confirm receipt of this letter and advise on the next steps.
