Wine Spies

4.77 out of 5 stars
4.8
Excellent1,000 reviews

TrustScore

4.8
4.77 out of 5 stars
Excellent
5 out of 5 stars
886
4 out of 5 stars
55
3 out of 5 stars
25
2 out of 5 stars
11
1 out of 5 stars
23
1,000 reviews in total

Review summary

Wine Spies is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Worked with me on returning the wine

Worked with me on returning the wine

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Timely response and follow-up

Inquired about a shipment that was held up for a few weeks. Agent Blanc quickly responded acknowledging the situation, i...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Agent Shiraz delivers!

Agent Shiraz was very helpful and very friendly. My question was addressed right away and I got some helpful tips. Win...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Prompt response

Response was way quicker than I expected and my questions were answered to my satisfaction. Agent Blanc did a great job ...Read more

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0
🔥 High engagement

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Lorrayne
Lorrayne
1 reviews
about 3 years ago
5 out of 5 stars

The write ups on each wine offering is…

The write ups on each wine offering is terrific. Spot on as well with the honesty in sharing the nuances and flavors for what each wine offers. I'm a buttery chardonnay gal (friends prefer cabs) and have ordered enough cases of both that I have rarely been disappointed in my purchases. I also love the convenience of having the cases delivered right to my home. I've been using your services for years and will continue to do so.

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Stephen K
Stephen K
1 reviews
about 3 years ago
5 out of 5 stars

Ordered first case yesterday

I ordered a case of wine 2 days ago. I did not understand the process and gave a weak review. They were on top of it immediately. I applaud their response and am now a repeat customer

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B Brady
B Brady
1 reviews
about 3 years ago
5 out of 5 stars

Easy to Use and Great Products

Extremely easy process for ordering, storage, shipping. Great mix of well-known brands and under the radar labels. Pricing is great too.

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Tom
Tom
1 reviews
about 3 years ago
5 out of 5 stars

Satisfied Repeat Customer

I have purchased several cases so far. Really like the under-the-radar finds they offer. When we visit wine country we always want to go to small, family owned wineries to find wines not available in stores. Wine Spies is the perfect solution for us without traveling there. Sure, I'd like to see more white blends, more Sonoma and Central Coast, but I'm definitely staying with these folks as a customer.

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customer
customer
1 reviews
about 3 years ago
4 out of 5 stars

I have purchased 4 lockers from…

I have purchased 4 lockers from Winespies, first 2 shipments styrofoam was broken & cracked all over, box looked reused, bottles were hitting each other, one shipment was missing a bottle, but they made it right, last 2 perfect! All wine arrived safely, so far no bad wines. Highly recommend.

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Lori Hoyt
Lori Hoyt
1 reviews
about 3 years ago
5 out of 5 stars

I love buying this way

I love buying this way. I'm the only one in my household that enjoys wine so using the locker works great for me. I can buy 1 or 2 bottles at a time and put in my locker for later, avoiding high shipping charges. I highly recommend.

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Jo$h
Jo$h
1 reviews
about 3 years ago
5 out of 5 stars

Fantastic site and options

Fantastic site and options. The cellar sticker was great and love the locker option. I check it everyday! Thanks Wine Spies.

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Ryan
Ryan
1 reviews
over 3 years ago
5 out of 5 stars

LOVE Wine Spies

I’ve loved Wine Spies ever since discovering them. Awesome offers and exceptional customer service. The site is very user friendly and adds an educational component which is great for exploratory wine drinkers. Highly recommend them to anyone I talk to regarding wine.

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Dave
Dave
1 reviews
over 3 years ago
2 out of 5 stars

Bad Customer Service

Never had a chance to deal with them much as I've had log in problems. Had to reset my passwords 2-3 times and still cannot access my account. If you search the site you will see they have no phone number to call to reach out for help. No e:mail either, but a form you can fill out. I did receive one response and was able to respond to that. Did so 2 or 3 times and received no response. Tried to cancel my order and could not. So reached out to my credit card company to cancel payment. May be a great site, but they never allowed me to find out and their customer service sucks.

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over 3 years ago
4 out of 5 stars

Great Wines - But Not All Discounted

I've used Wine Spies for a number of years. If you know what you are buying, you get a great discount on great wines. I've personally visited many of the vineyards, and for those wines, I know with certainty that you are getting a discount. I've also found a lot of great wines by experimenting with regions and varietals that I'm familiar with. However, with some wines, the "discount" is illusory - online searches show that those wines are the same price everywhere, or sometimes cheaper. Just worth noting if you are taking a chance on something.

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M C Scholz
M C Scholz
1 reviews
over 3 years ago
5 out of 5 stars

13 years of great wine!

I purchased my first bottle (a Grich Hills Zin) in 2009 and have never been disappointed. The addition of the locker feature a few years ago was a great idea. Another great feature is the ability to look back over those 13 years and see every bottle ever purchased! A bit of an embarrassment when I see what I've spent, but a great tool to track my favorites. 100% love these guys!

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Dan Hagman
Dan Hagman
1 reviews
over 3 years ago
5 out of 5 stars

Love the concept!

I have bought almost 3 cases of wine now on Wine Spies and just really love the concept....especially the vault shipping as it might take me a month or even 6 months to put a case together. Every day there is a new selection or two to review and I love getting the emails to see what's in the day's offer. I can wait until I find a bottle that matches my particular taste. Some bottles are crazy good deals and others are more what you'd find as regular retail. Do a little research and enjoy the "fruits" of the labor.

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Karen F
Karen F
1 reviews
over 3 years ago
5 out of 5 stars

My favorite part about Wine Spies is…the LOCKER!

My favorite part about Wine Spies is the locker. I love that I can buy wine and then wait to have it shipped until my locker is full. I don’t tend to buy cases of a specific wine, so the locker feature is perfect. I get a case of a variety of wines. It’s awesome!

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customer
customer
1 reviews
over 3 years ago
5 out of 5 stars

We have been getting wine from the Wine…

We have been getting wine from the Wine Spies for many years. We have gotten great deals on a variety of wines, from everyday table wine to Cabernets meant to cellar. I appreciate the write up and tech notes on the website. I like the locker option. It allows us to buy a few of the more expensive wines without paying for shipping. I had one experience of not receiving a box of wine, due to shipping problems. The shipping company noted that we received the wine but we had not. I was able to speak directly to someone at Wine Spies and they took care of it immediately. I appreciate good customer service as well as great wine!

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Bill Dwyer
Bill Dwyer
1 reviews
over 3 years ago
5 out of 5 stars

I have a medium sized wine cellar of…

I have a medium sized wine cellar of about 40 cases. I source bottles from wineries who's clubs I've joined, costco and assorted wine stores. Wine Spies is by far the largest on line source of wines for me. I have recommended them to friends and family. I like that they get wines from a wide array of sources and sell them at very competitive prices. They are perfect for maintaining a well stocked, and varied cellar. Wine Spies locker feature is great so you can purchase bottles that appeal to you and they ship for free when you get a case. Their service is problem free and their customer service is very good. I've purchased from them for about four years.

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George
George
1 reviews
over 3 years ago
5 out of 5 stars

Bang for you buck

I've been a member of several clubs including First Leaf, WSJ Wines, Laithwaites, to name a few and Wine Spies is by far the best. Buy what you want, when you want at INSANE discounts. Love it!!!!!

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over 3 years ago
5 out of 5 stars

The locker concept is a great ideal and…

The locker concept is a great ideal and a real convenience for apartment dwellers who have no room for cellars as well as those on a budget who are prohibited from making online purchases because of the shining cost.

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kren
kren
1 reviews
over 3 years ago
5 out of 5 stars

Generally good service

Generally good service - and fun wines

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Dan Doyle
Dan Doyle
1 reviews
over 3 years ago
5 out of 5 stars

Great company

Great company. I’ve been purchasing wine through Wine Spies for approximately a year and I’ve been happy with how they do business. It’s rare that anyone undersells them when they offer a wine. They offer many boutique wines that I have difficulty finding at any local store. I like the feature where they’ll store the wine and let you decide when to ship. And I find the write-ups on the wines accurate and amusing at times, which I appreciate. I’ll admit I was a bit hesitant to make my first purchase due to the lack of transparency of the individual(s) behind the company. That’s probably because I’m older and prefer to know the individuals I’m dealing with. I still wish they would give the names of the people you deal with and perhaps even have a write-up about them. But other than that, I have nothing but positive things to say and recommend doing business with them.

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David M
David M
1 reviews
over 3 years ago
5 out of 5 stars

Solid Napa offerings

Solid offerings daily. Great opportunities for Napa Cabs that are well priced and hard to find. Ships fast. Takes around a week or so once it ships. Never had an issue with getting the product in great condition. Enjoy shopping this site.

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