Wine Spies is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
Worked with me on returning the wine
Inquired about a shipment that was held up for a few weeks. Agent Blanc quickly responded acknowledging the situation, i...Read more
I've been a very satisfied customer of Wine Spies for several years. Agent Shiraz has been spot on helpful for me. And the one or two times I had an issue to resolve with WS they have been resolved quickly and seamlessly. Thanks for the service and great wines. John P. Napa, California
Agent Blanc was so responsive to a request to hold a shipment that was packed and ready to go. I also love the wine selections and being able to store my purchases and wait for a full case before shipping.
Often very good to outstanding wines at excellent discounts. Their case aggregating and free shipping makes this impossible to pass up.
Shiraz took care of everything for me. Great wine name too!
I had a few hiccups with ordering but agent Blanc went out of his way to help resolve the issues.
Have NO idea how to order wine on your site. I order wine from 4 different wineries and do not have problems with any orders, I currently have an order supposedly in a que but have not received confirmation etc. Please contact me at Willam Weber 239-273-0965
Timely and courteous response from Agent Blanc. Most appreciated.
Been working closely with agent Shiraz to ensure a timely delivery of my wine locker. Very responsive, even on a Holiday very much appreciate the deals and the first class customer service (Truly a 00 Level operation)
Have been a Wine Spies member for several years and have bought 10s of cases of wine. Have found the wines are a fantastic deal. I’m also in the wine industry and appreciate what WS does. Had a corked bottle tonight and after reporting it I had a credit on my account within an hour. Huge fan!! Keep up the great work!!
This company has great wine deals with the ability to store enough “small orders” to build a case for best shipping. They stand behind their offerings 100%! Special shoutout to Special Agent Shiraz for amazingly quick and helpful customer service regarding a rare shipment that wasn’t right.
Absolute love this retailer. Have scored some wines with incredible age, and others from both near and far regions, and always at an incredible price. I love that they will “locker” my wi rs u tol I reach a case, which then ships for FREE 🤗 Their Custoner Service is top notch as well.
Great customer service from Agent Shiraz!
Love it! I was doubtful at first but now I buy wine all the time. Prices are great, good variety the ability to store until locker is full is amazing. Today I had my first issue (after many, many bottles of wine purchased and drank) and agent Shiraz was super quick to respond and resolve! Great customer service!
Agent Shiraz provided a super-fast response to my ticket, and resolved my request. 100% satisfied with the service!
Agent Shiraz could not have had a quicker response to my needs. Not only are the offers and options outstanding but the customer service is top-notch as well. Best of both worlds here. Just because the wine is discounted, the level of service is not.
Easy execution great variety
Agent shiraz helped me out when I couldn't find some wine in my locker. I apparently had 2 accounts and didn't realize it. Agent Shiraz was able to cancel one of the accounts and combine the locker into 1 and helped get the shipment moving. Thanks again for your help.
I cannot complain about the customer service, as there was not any I called wine spies twice yesterday needing help with the delivery of a case of wine. No return call, no assistance Thanks a lot wine spies My wine will likely be ruined I am no longer a customer
Easy to order. Just waiting for delivery
Some of the best customer service anywhere. I had an issue with one of the bottles of wine I received and Agent Shiraz made it right in only a couple hours. Buy, drink and enjoy with confidence. They earned a customer for life.
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