Whitegates Estate Agency Limited Reviews

GOT IN TOUCH WITH WHITEGATES WITH REGARDS LETTING A PROPERTY THAT I OWN WITH A VIEW OF LETTING IT OUT FULLY MANGED BY THEM. GOT A E-MAIL REPLY ASKING ME SOME QUESTIONS, I ANSWERED THE QUESTIONS, I RECEIVED AN "AUTOMATIC REPLY" SAYING THAT THE PERSON IN QUESTION WAS AWAY FROM THE OFFICE, AND WOULD GET BACK ON MONDAY, NO REPLY WAS EVER MADE, SO WITH THAT IN MIND I DECIDED I WOULD NOT GO ANY FURTHER WITH THIS COMPANY, IF THAT WAS THE MEASURE OF THEIR INTEREST.

I have just bought my 1st house with whitegates estate agents and all the team have been amazing so supportive and Kim kept me sane and less stressed with all her help much was much appreciated. Always there to get in touch when you needed it. I'll be forever grateful and lovely to see Kim again after all these years. Thanks again Beth ☺

I don't know where to start... The Huddersfield branch sent contractors to my flat with keys, who then searched my bedroom without my knowledge or permission. They gave my number to other contractors who messaged me late at night. The staff have offered no apology for my distress at these violations of my privacy. I've referred this incident to the Property Ombudsman. Now they're refusing to give back my deposit. Despite multiple emails and an application through the deposit protection scheme I am still waiting for a response to my request for my deposit to be returned a month later. They've said they're waiting for a quote for the cleaning of one small drawer and one small cupboard, and refused to let me return to clean these little areas I missed. I've lost money and time getting a statutory declaration signed by a solicitor and chasing emails. It looks like it will probably have to go to court in the end. Total nightmare. Update November: I had to pay for and submit a witnessed statutory declaration by 'Royal Mail Special Delivery' because they missed the deposit deadline with the Deposit Protection Scheme, which they now refuse to reimburse. Whitegates in Huddersfield are also slowing down the process with the Ombudsman. The nightmare goes on. Please avoid this company!

sadly I can't put less than 1 star, their customer service is just bad, shouting at me when I was trying to explain to them the situation. very poor respect for time and no consideration for the fact that others have jobs and attachments to take care of. very bad experience, with them, will avoid in the future

Very poor service, we made an appointment and nobody came to show it for us, the thing is that we made an appointment in a town that is 4 hours away from our house.

One star is too many. They allow tenants to move into filthy properties, don’t advocate for their tenants, allow landlords to harass you and illegally share your contact information and they steal your deposit. AVOID AT ALL COSTS.

Matt was brilliant from start to finish kept us updated at all times, went above and beyond to help us we have now settled in our new home and can’t thank him enough for everything he’s done and would highly recommend anyone who is looking for a mortgage or to purchase a house he’s the man to go to, Nathan, Natalie, Greg and Amaya :)

Very poor service and management we tolked today with some one I don’t know his name He behaved and spoke to us in an impolite way only because we asked him to speak with the lawyer that they impose on any seller or buyer. I am a buyer I am waiting for 8 weeks and I am a cash buyer and I still have been waiting. There was no reaction from their lawyer. My lawyer answered his questions. If I pledge allegiance to him, I will not deal with the whitegates even if it was only estate agent in the UK, I would have given it zero stars.

Crap. My partner was renting from these and had a leak in the roof from day one, never fixed it, had to chase them about it for the whole two years she was there and still didn't fix it right up to moving out. Also charged her till the 20th but we're forcing viewings on her weeks before that date. Wanted to do them while she was still in there. Cheeky, lazy and money grabbing is how I would describe them. Steer clear. Edit- Huddersfield branch Edit 2- Your records are as useless as your staff then. Try School Street.

Just sold a house through Whitegates West Derby Liverpool. Fantastic service from the start with Bernie’s visit to value the property, right through to completion. Kept in the loop every step of the way with regular updates from Lydia and Matt. Would definitely recommend and use their services in the future.

VERY POOR AT MANAGING PROPERTIES. WILL GIVE EVERY EXCUSE UNDER THE SUN TO AVOID ANY SORT OF HOUSSING REPAIR. WILL NEVER TAKE OWNERSHIP OR RESPONSIBILITY. TIP: VIDEO AND DOCUMENT ANY ISSUES YOU HAVE WITH THIS COMPANY. YOU WILL NEED IT.

Literally unable to get a viewing on any of the properties in the Liverpool area that I'm trying to buy with them. The post the property and when I respond to get a viewing they don't seem to be able to have the time to show the property. It wouldn't be so bad if it were 1 property, but after 3 attempts I gave up. Aintree branch

This company is not to be trusted, saying that i had bad credit history, not at all, it was a ploy to keep the first weeks rent money, Barnsley branch

Whitegates Nantwich very disappointing service - had a house purchase fall through with them due to a survey down valuation and afterwards they failed to provide new options for us and failed to advise when the original house reduced its price due to the surveyor being correct. Beware all vendors - the original house is still on the market 4 months down the line and we are happily moved into our lovely new home - purchased via another agent in Nantwich.

Mathew was professional, friendly and helpful throughout the process of selling my house. I would highly recommend Mathew and the team.

The worst agency ever, they don’t answer calls nor emails, left me basically homeless because they didn’t do their job.

The efficiency and no messing approach and the professional way things are done and friendly atmosphere from all the staff

Worse agency of town! Stay away! We bought house from them, they didnt put our final offer through we were about to loose the property. We found the owner and passed our offer. It took almost a year to make the exchange! The property came with tenant, they ask us to manage it, we gave them another chance they been very very poor! Tenancy agreement contract date, wrong, we ask the to serve section 21 they made an error its became void. They dont respond to emails, they dont respond the calls. We stop working with them we found they made a different contract with tenants and different contract with us; they allow dog and for that they charged more but they didnt tell us anything. Their repair service is horrible, they charge us £300 boiler service we only find boiler never been serviced! Stay away! Dont sell, buy or rent from these guys!

Would definitely recommend this company they went above & beyond. Big Thanks to Debbie in Walton vale office.

BE WARY - After several commitments to have repairs done stretching back to the beginning of our tenancy (2019), work not carried out. Rental fell behind as email on record wasn't updated, despite several communications to new email address regarding other issues, although we were able to settle up on the shortfall (which I think was a concession from landlord rather than estate agents) However we paid this up within a month of being notified properly. Finally now that we have been given setion 21 notice to vacate moved out, given list of ridiculous reasons for withholding full deposit amount. They also ensure that emails are sent at the very end of the day, which I don't believe is the only time they get to respond, but it does buy them an extra day to any timelines they working on for deadlines ect. We have requested further update but again as I write this its late afternoon and no response, so about to seek council and legal advice - so watch this space, but if considering using Whitegates rental at this point I would sincerely implore you to look elsewhere!!!! YOU HAVE BEEN WARNED! UPDATE - Now a month later am no further response - can’t provide evidence that deposit was ever secured and have just taken the full amount against alleged repairs needed - House appears now to have been re-rented.. ONLY USE AS A SELLER who wants an unethical and quick sale - NEVER AS A TENANT OR BUYER🤔🤔🤔