Whitegates Estate Agency Limited
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Dishonest law breaking, avoid at all costs
I don't know where to start... The Huddersfield branch sent contractors to my flat with keys, who then searched my bedroom without my knowledge or permission. They gave my number to other contractors who messaged me late at night. The staff have offered no apology for my distress at these violations of my privacy. I've referred this incident to the Property Ombudsman. Now they're refusing to give back my deposit. Despite multiple emails and an application through the deposit protection scheme I am still waiting for a response to my request for my deposit to be returned a month later. They've said they're waiting for a quote for the cleaning of one small drawer and one small cupboard, and refused to let me return to clean these little areas I missed. I've lost money and time getting a statutory declaration signed by a solicitor and chasing emails. It looks like it will probably have to go to court in the end. Total nightmare. Update November: I had to pay for and submit a witnessed statutory declaration by 'Royal Mail Special Delivery' because they missed the deposit deadline with the Deposit Protection Scheme, which they now refuse to reimburse. Whitegates in Huddersfield are also slowing down the process with the Ombudsman. The nightmare goes on. Please avoid this company!