Whitegates Estate Agency Limited Reviews

I'm a landlord and I have found the staff at the Dronfield branch to be helpful and responsive. You need to talk to them because if you don't how can you get a positive response.

They were really helpful They chased everything and kept us well informed. Were pleasant would recommend to anyone

ace firm that looks after its tenants and always checks on you if you disabled like me and may i just that Lisa McGee from white gates always asks how i am,

This is my first time renting a property and I can't speak highly enough of all the Whitegates staff I have had dealings with, especially Lisa McGee who is always happy to help and go that extra mile and always with a smile, nothing is too much trouble. Thank you Lisa :)

It’s my first time to rent a property for my family here in UK as a foreigner. I thought it’s going to be tough but after I submitted all the necessary documents and got processed it went very smoothly. The agent is very friendly and professional especially Nicola Tuplin. She is so far the best agent, very friendly and easy to get along with. She’s also accommodating and tend to our needs right away when we ask for assistance in the property. I salute with her dedication. Whitegates is a good letting company and I didn’t regret choosing them when I’m looking for my first home to stay here in UK. Good company, dedicated agents and friendly people.

bad company

As a first-time buyer it's been really tough finding estate agents that are accommodating and easy to work with, even just for viewings! With Whitegates, booking a viewing was really straightforward and the team were much friendlier than a lot of the other local companies I've been in touch with. James was very professional, patient and gave a lot of really useful advice for my house hunt in general. I unfortunately haven't pursued the purchase of the property at this particular time for unrelated reasons, but would be more than happy to work with them in the future should things change and would 100% recommend them to anyone in a similar position.

Whitegates Huddersfield appear to take no interest in properties that they let out, however badly behaved the tenant, whatever noise or disruption or damage or anti social behaviour is caused by the tenant then they just ignore it. Lease says no business activity, Whitegates know that tenants run a construction business from home. Lease says no dogs, Whitegates know that tenant has a large disruptive dog. Lease says no alterations, tenants made major changes and Whitegates don't care.

I sold our house nearly 2 years ago and have been looking for our forever home since. I have set my search radius of 40 miles from Dudley. In that time I dealt with probably hundreds of estate agents and auctioneers, and can honestly say that dealing with Whitegates (Macclesfield) has been a breath of fresh air. Good, honest, down to earth people. None of the false respect and lies that comes with most others. Calls were answered and where I had questions that they were unable to answer straight away, have got someone dealing with that particular house to call back with all the answers to my questions and more, giving most, if not the entire history of that particular property in question. There was NOT the slightest hint of any form of racism, as mentioned in previous reviews, unlike some other Estate Agents I could mention, even then I think they were only protecting there own Demographic. All in all, a great and pleasant experience, actually giving back trust in this profession. If or when I find my forever home, I hope it's with WHITEGATES.

I have had experience of using (or trying to use Whitegates across Yorkshire regions (Leeds, Bradford, Kirklees, Wakefield). My experience with these guys has been incredibly frustrating. They are unresponsive, passive, prejudiced based on race/ ethnicity and lazy. They are devoid of genuinely caring about their customers. There was even an instant where I did not turn up to a viewing due to unforeseen circumstances without enough notice to notify, and I was sent an automated message asking how my viewing was. Granted once details are in the system, they reel off such automated messages. However, it just goes to show how devoid of a human touch their agency is and how they rely on automated responses, which even then they havent figured out how to use properly. It’s just a big machine. Whitegates, you should know why people use housing agencies, it’s because they need somewhere to LIVE. It’s a basic human right and a physiological need to have a roof over your head. It’s not like buying a car which you can do without. So it’s about time, you take people reaching out to you seriously. You have a monopoly, don’t abuse it. The straw that broke the camels back forcing me wrote this, was being judged by a letting agent who made a snarky comment while I was viewing a property: “you do know you have to be earning *x amount* to apply for this property?” I know that specific tone. I wonder how many white people she had said that to (Pontefract office). And when she saw who turned up for the viewing it was as if she had seen an alien. It was odd. It’s important to note, there are 2/3 staff I have had pleasant experiences with, that’s not to go unoticed (Dewsbury). I wish I had taken names. However, overall the whole system of whitegates is frustrating and impossible. I’ve noticed whitegates has responded to many reviews on here, stating people can’t be found on the system. Do you realise whitegates, people want to stay anonymous with their reviews? Don’t invalidate their experience.

Submitted enquiry about a property which was ignored. Anyone selling properties with them, I wouldn't bother if they don't answer queries.

Would give 0 stars if possible. The brunt of the issues I faced with my tenancy was solely due to them. They are extremely poor in their communication and are too lazy to do their job. I would have to constantly chase and bombard them in order to get any response. I don't understand the purpose of them as I had to essentially do their job for them. For months, I complained about lights that didn't work in the apartment and the person I dealt with said that it was my duty to replace them. This person then left the company and I was not informed at all. After repeatedly chasing and calling to speak to someone, I was informed that she had left and I would be assigned someone else. The incompetence just continued and they finally agreed that the lights should be fixed by the landlord... after my move out date. So I had to move out in the dark which was extremely stressful and difficult, having working lights is a basic necessity which they repeatedly ignored. After moving out, the communication worsened regarding a deposit dispute. The dispute could have quickly and easily been resolved if they upheld their duties and actually communicated to the landlord effectively but that is never the case with whitegates. I decided to just resolve the deposit dispute because continuing to deal with this agency would have just wasted a considerable amount of time and energy.

Sold our property with west Derby branch and dealt with Lydia Wilson We found her very professional and easy to communicate with even as we were selling from abroad always replying to our emails and phone calls promptly. Kept us updated at every step up to completion. Would highly recommend.

Avoid this estate agent. Worst experience of my life by renting property through them. Worst staff they just want to steal money from your deposit by making false claims.. Avoid renting this property through them 53 penny hill drive BD14 6NH. The landlady of this house make your life hell though her racist friend living next door to this house. I lived in this property for 7.8 yrs throughout this time I was continuously harassed, threatened by Annabel Myers (works at Whitegates ), landlady and her friend living next door of 53 penny hill drive and Whitegates failed to resolve any issues I was facing. They treat you like a rent prisoners and tried to controlled you. Soon I will be posting all the communications I had with this estate agent on different social media channels. I am also reporting them to trading standards and property ombudsman.

The team at the West Derby branch was so helpful when it came to buying our house, in particular Lydia Wilson was amazing with keeping us in the loop with everything we needed to know.

The staff at the Bootle branch especially Tom were helpful and polite throughout selling my house. Always replied to my enquiries quickly. Thank you for your help.

Do not use white gates!!! Treat long term tenants disgracefully. Money grabbing and terrible morals from all involved. Avoid at all costs

The invade you with emails to set appointment for inspections in regards house or gas, etc but when you need their services they just make up excuses. If a contractor is unable to do the work just find another one. I guess landlord won't accept not taking his rent this month if I am still awaiting for someone to come over and fix the issue. People working there are not professional and instead of finding solutions just making up excuses ,

The staff , especially Amanda Byrne at Whitegates Huyton (plus Josh and Joel) were very helpful explaining everything I needed to know plus keeping me informed of what was happening next in regards to my sale. It wasn’t the easiest experience at some points due to other issues but they reassured me as best they could. Many thanks.

Whitegates sh*ttest company in the market, happily leave a 1 year old in a house with mould and leaking on most walls. Will not give deposit back etc avoid at cost. Will be taking you to court