Whitegates Estate Agency Limited Reviews

My wife enquired about a rental property and we showed interest in moving in we were sent a virtual tour and we said we liked it however we were encouraged to see the house in person which we did we phoned the office to no reply and we left an e mail aswell. We were Sent an application in which We gave Lots of personal information including our past history and bank details reluctantly.i phoned the office twice and was told someone would get back to me but no one did. I phoned again the next day and was told we would need a guarantor which we provided he was further asked for bank details and personal information which he was uncomfortable with as it would include wage slips and credit checks. 2 weeks later Me and my wife are very upset and appalled with the service we have received and lack of interest from the staff. They also got in touch with our current land lord who gave the go ahead for the move. shocking service!!! Time wasters would not recommend

Worst Letting Agency- Completely incompetant and will try everything to get extra money from you. Claiming you owe them money when you evidently don't. They have even admitted they've seen payments but claimed I owe money. "Shitegates"

e-mailed them phoned them lift answerphone massage 3 times never got back to me

Worst agency in uk!!! Ignore me for few months.. Return my deposit tru DPS Avoid whitegates Leicester !!!

Mehul Ghadhi he never reply to any of my emails, or the calls I made to him regarding my rental house. If I tell him to send me confirmation emails never send me. Massive communication gaps I have to call few times and emails him so many times but never reply sadly.😡

Great service from Mahul Patel on our rental. In these difficult times he was quick to respond to queries - at all hours! Thanks for all your help.

Our review follows the successful re-letting of a property which was vacated at the end of March and will see a new tenant get the keys some ten days later. The team at Whitegates, especially Alex, have worked very hard to find a new tenant that works for us. Everyone at Whitegates has been focused and provided timely updates. We have a good relationship with the team and will continue to do so, especially once the current hard times are over and we can say our thank you to all in person. Stay safe and stay home x

If you are looking for reliability and professionalism, don't bother with this company. Constantly sending people to view the property, who have nowhere near the funds for the asking price. Then constantly asking to reduce the price when it's already at rock bottom. Don't let them be the keyholder, they will leave all the lights on and the property insecure. Spend a bit more money on a more professional company.

Both my sister and I couldn't recommend Whitegate Estate Agency more, from the initial viewing to the completion of our tenancy agreement all the staff have been so polite, respectful, professional and very helpful. Whitegate letting team were excellent. Thank you for making the experience so easy

Freda Mughal of Whitegates, Dewsbury has been helpful, supportive and professional in her manner and her advice and obvious knowledge of the Lettings market is clear. She has resolved one issue very satisfactorily and offered to review the rental yield! This she has done and kept me informed along the way. Excellent customer service. Thank you Freda!

My daughter rented a property it had some mould on walls when we was looking round property they said they would sort it. 3 months later we complained about it, they came out and blamed her saying it’s her fault as it was her Condensed tumble dryer that caused it, Shocking service

Rubbish customer service, literally if you ask to speak to somebody in particular, they never call you back nor do they care about their customers.

Not proactive at selling and the answer is always reduce the price when the price is at rock bottom to start with!!’

Two of my children have found themselves on properties managed by whitegates and both children have required help from my wife and i to get the base legal minimum required from estate agents for them. They cut corners, remt out substandard homes and in both contracts included clauses that contradicted the legal rights of a tenent. Be very careful with these people.

We had our property for sale with another local Estate Agent for over 4 months without any luck, We asked Whitegates to be joint agents. Whitegates found us a buyer within 1 week of engaging them, Well done girls fantastic job. Very professional excellent service.

We were very impressed with the professional, efficient and diligent performance of Mahal Patel of Whitegates letting Leicester. There was good interest in the property and the follow-up with all prospectus tennants with tennants renting the property was exceptional. Mahul was in communication by mobile and email throughout the process until completion. Thank you Mahal of Whitegates Leicester

The worst ever Estate Agency I have dealt with especially a guy called Paul and an unscrupulous agent called Jade from Corby branch. They do all their best to swindle you of your deposit. We were kicked out of one of their house as they had found new tenants. The house was in pristine condition with a few paint marks when we left. They did not allow us to do the checkout inventory with them as they knew what they wanted to do. I swear this lady has done some forensic photography course as she picked up every tiny mark on the wall with her microscopic camera. She came back to us with a bill of £750 for repainting the whole house and are claiming the whole deposit. We obviously rejected and the case is with adjudicators. Jade and Paul are as rude as they come. There are days we spent without hot water and heating with a 1 year old child in the house as they took forever to get the boiler sorted yet they are so quick to claim their rent money. Please stay away and go with the well known companies.

Do not rent from them. They are the worst. You will not get your deposit back, they will continue to add new things on in order to reduce your deposit once you’ve proved you’ve not damage the property. Please avoid. They do not care about tenants, even though you’re they customer too. They have a few houses to rent because they’re cheaper than others and their customer service is check. Especially at the Ilkeston branch. Avoid avoid avoid !!

Very poor service. Viewed a property and expressed interest straight away. Deterred from applying as they ' had to check with the landlord first'. Promised a call back which never happened. Phoned to chase and they said they were still trying to get hold of landlord and would call back. This didnt happen either. Now turns out they have let the property to someone else. Appreciate the letting market is fierce but lying to and misleading your customers is unacceptable. Would not recommend.

I had a phone call on the day of viewing to tell me it had been cancelled. I asked to rearrange and mentioned I had taken a day off work to go see this property and the response was “the world does not revolve around you”! And he hung up on me. I am speechless and disgusted with the service at Bramley branch.