Whitegates Estate Agency Limited
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Would give 0 stars if possible.
Would give 0 stars if possible. The brunt of the issues I faced with my tenancy was solely due to them. They are extremely poor in their communication and are too lazy to do their job. I would have to constantly chase and bombard them in order to get any response. I don't understand the purpose of them as I had to essentially do their job for them. For months, I complained about lights that didn't work in the apartment and the person I dealt with said that it was my duty to replace them. This person then left the company and I was not informed at all. After repeatedly chasing and calling to speak to someone, I was informed that she had left and I would be assigned someone else. The incompetence just continued and they finally agreed that the lights should be fixed by the landlord... after my move out date. So I had to move out in the dark which was extremely stressful and difficult, having working lights is a basic necessity which they repeatedly ignored. After moving out, the communication worsened regarding a deposit dispute. The dispute could have quickly and easily been resolved if they upheld their duties and actually communicated to the landlord effectively but that is never the case with whitegates. I decided to just resolve the deposit dispute because continuing to deal with this agency would have just wasted a considerable amount of time and energy.