Whitegates Estate Agency Limited
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Unresponsive, passive, prejudice, racist, lazy
I have had experience of using (or trying to use Whitegates across Yorkshire regions (Leeds, Bradford, Kirklees, Wakefield). My experience with these guys has been incredibly frustrating. They are unresponsive, passive, prejudiced based on race/ ethnicity and lazy. They are devoid of genuinely caring about their customers. There was even an instant where I did not turn up to a viewing due to unforeseen circumstances without enough notice to notify, and I was sent an automated message asking how my viewing was. Granted once details are in the system, they reel off such automated messages. However, it just goes to show how devoid of a human touch their agency is and how they rely on automated responses, which even then they havent figured out how to use properly. It’s just a big machine. Whitegates, you should know why people use housing agencies, it’s because they need somewhere to LIVE. It’s a basic human right and a physiological need to have a roof over your head. It’s not like buying a car which you can do without. So it’s about time, you take people reaching out to you seriously. You have a monopoly, don’t abuse it. The straw that broke the camels back forcing me wrote this, was being judged by a letting agent who made a snarky comment while I was viewing a property: “you do know you have to be earning *x amount* to apply for this property?” I know that specific tone. I wonder how many white people she had said that to (Pontefract office). And when she saw who turned up for the viewing it was as if she had seen an alien. It was odd. It’s important to note, there are 2/3 staff I have had pleasant experiences with, that’s not to go unoticed (Dewsbury). I wish I had taken names. However, overall the whole system of whitegates is frustrating and impossible. I’ve noticed whitegates has responded to many reviews on here, stating people can’t be found on the system. Do you realise whitegates, people want to stay anonymous with their reviews? Don’t invalidate their experience.