Shane Mash
1 reviews•New Reviewer
Featured
9 months ago
Great company
Great company
Helpful?
TrustScore
4.3
Great
45
2
4
2
7
60 reviews in total
8 months ago
Always an easy transaction, everything perfectly explained , very happy
8 months ago
Items delivered promptly and in good condition / undamaged. They work properly and are guaranteed for 5 years.
8 months ago
Excellent price and service and where else do you get a 5 year guarantee
Great company
Always an easy transaction, everything perfectly explained , very happy
Items delivered promptly and in good condition / undamaged. They work properly and are guaranteed for 5 years.
Excellent price and service and where else do you get a 5 year guarantee
I ordered second hand amiibos online, and the delivery was prompt, the amiibos were very well packaged and in perfect condition. Couldn’t fault anything, I was extremely happy.
The staff were very helpful and friendly.
All Good and fast delivery
My order for Hell Comes to Frogtown, had been constantly rejected, but yet there is still one copy in GUILDFORD available to buy. So why the rejection?
Amazing experience
The purchase arrived in good shape and within the stated time.
Well packaged and speedy delivery.
Easy to find and buy what I needed, great price and quick delivery
O order a bunch of stuff and 1game wasn't with any of the boxes I explained to them and got back to me about 10-20hours later as I did it when they were closed unfortunately but they checked everything amd since they didn't have the game I'm guessing they refunded me.
Bad for businesses, waste time, had to replace broken equipment sold by CEX with functional equipment at own expense multiple times now.
The item was just as expected and good customer service
Great product, speedy service. Thank you :)
Got sent the wrong item and have to ship it back or take it into a store to return, which costs money and takes time so it’s not even worth it. Would have been nice to at least offer a partial refund to make up for the extra money I paid for a specific item, seeing as the one I received was £5 cheaper on the website.
Both items arrived quickly and in working order. Excellent. Packaging was a bit excessive.
Phone well packed and was better than expected was a class b but it was like new
I received the wrong item but the online support was great and I ended up getting a refund in my local store. Have since reordered and the correct item has arrived. Easy mistake to make.
Based on analysis of 9 reviews rated 1-2 stars for CeX/WeBuy - United Kingdom
“Got sent the wrong item and have to ship it back or take it into a store to return, which costs money and takes time...”
“The box was damaged”
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CeX, operating under the domain webuy.com, is a UK-based company specializing in the buying, selling, and exchanging of electronics and technology products. The company offers a wide range of items, including smartphones, video games, DVDs, computer hardware, and accessories. By providing a platform for customers to trade in their used gadgets, CeX aims to promote sustainability and reduce electronic waste. The primary customers of CeX include tech-savvy individuals looking to upgrade their devices or sell unwanted electronics for cash or store credit. The platform facilitates transactions both online and in physical retail locations, making it accessible for a diverse audience. With a focus on providing value through competitive pricing and a user-friendly experience, CeX positions itself as a trusted marketplace for second-hand technology.
CeX/WeBuy receives high praise from many customers for its efficient service and product quality, with numerous reviews highlighting prompt delivery and well-packaged items. Reviewers appreciate the helpful and friendly staff, as well as the competitive prices and generous guarantees, such as the five-year warranty on certain products. However, there are notable complaints regarding order issues, including rejected orders and receiving incorrect items, which can lead to frustration and additional costs for returns. Some consumers express dissatisfaction with the time it takes to resolve these issues, suggesting that the customer service response could be quicker. Overall, while many customers enjoy a positive shopping experience, the recurring problems with order fulfillment detract from the overall sentiment.
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