Waves Car Wash Reviews

Went to Waves at Tesco in Bishop's Stortford today to get my son's VW Polo cleaned inside and out. Went to collect car and was told it was £28. Checked the price list, they have four different price points for "Volume 1" to "Volume 4". £28 was the Volume 3 price, the second largest. For a VW Polo. I asked the member of staff what size car would be a Volume 2 or 1. He replied "I don't know, you pay £28" I asked if he didn't know what a volume 2 or 1 sized vehicle was, how did he know my Polo was a Volume 3. He just replied "Pay £28". I paid, got in the car and left. The job that had been done was average at best. Later I took our Discovery to the hand car wash at Challenge Gym in Spellbrook. The price was £25 for it to be cleaned to a higher standard. The only reason to use Waves is the convenience of doing your shopping while your car is being cleaned but you should do so knowing you're paying a significant premium to do so.

Tesco, Millbrook ,Southampton. Not my usual car wash but seemed handy while doing a Tesco shop. Asked "the price for an outside and inside clean. Was quoted £40! When I said "No" I was asked what I would pay. I don't do business like that because I assume you'll only get it done enough to equal your price. Went back to my usual company and had their £25 inside and out clean which was excellent. Why can't Waves have a straightford published price list? I've never been to a car wash before where haggling was required to get my car cleaned.

Affordable and amazing service! Such friendly staff, they did an amazing job on my Gold package and even put my bags in my boot for me when I came to collect my car. Couldn’t recommend more :) thank you to the staff at Waves - Tescos, Bletchley, Milton Keynes

The outside washing was ok. But the inside which was the most important for me was very bad and they haven't done what we agreed. I used to pay less than half of what I paid here in different place for the same quality. I wouldn't recommend it at all.

Visited twice and the first time I got an outside wash only. There were marks still on my windscreen and on the rear quarter panel of my car which I let slip without complaining. The second and last time I visited, I mistaking decided to have the inside of my car cleaned. Not only did this take 90+ minute to accomplish but the interior of my car seat was damaged. When I returned to my car, the car was kept under the tent masking the damage. I drove home (0.5 miles) and upon exiting my car I noticed the damage. I immediately called the branch and had a response from someone who was not working there that day stating the damage was not caused by them. The best that I was offered was a few washes to make up for the damage cause to my vehicle. The customer service I have received so far is appalling. My emails were ignored until I reached out to head office once again. After whoever cleaned my car damaged my seat I am now expected to have to fork of my own picked to have my seat repaired with absolutely no offer of support from this place. Absolute cowboys. Shocking service. Never going back there again!

If you live in Reading, don’t bother to go to any of the Waves locations. I’ve been to the Napier Road one twice and said I’d give the Portman Road a chance. All three times: DISAPPOINTED!! Napier Road, the exterior isn’t cleaned properly despite the “Gold” wash “service”. Today at Portman Road, The “Gold service” was notified that the service was complete. Payment taken and when I was going to put my groceries in the car - all the mats and the trunk were soaking wet. Luckily I was able to spot this as I feared two/three days from now my car would have mildewed. I have removed my mats and had to blow dry and air dry them. Everyone wants payment but doesn’t want to do the work for it. The only reason I go to a car wash is because my residential building does not allow car washing. I’ll look for an alternative but won’t be going to any Waves again. Save yourself the money.

Larkfield waves is closed down again. This is because they too expensive and also cannot clean car quick enough. I have seen numerous new franchise personnel try to make it work.

Don't bother, do it yourself. Waste of money.

Waves at Tesco, Dover, did an excellent job on my lightly-mildfewed soft top – as they should have done for the £30 extra charge. But the Gold wash, though reasonably thorough on the exterior, was poorly-finished, with water marks from inadequate drying, and foamy water swilling in the drainage channel around the boot. The vacuuming of the cabin was fine. but the dashboard had not been cleaned as promised and pre-existing water marks were still present. Not as good as the 'ordinary' local car wash at two-thirds the price.

Hampton branch. Paid for gold service but not satisfied with the overall job. They didn't clean the windows properly and overall overpriced for the service.

Great service car looks amazing after

Avoid at all costs. Expensive for time spent and standard achieved.

Took my already fairly clean car to Waves in Havant as I wanted it to shine like the one ls parked up. Asked for Bronze but was told this didn’t include a polish so paid for the Bronze plus. When I returned over an hour later, the windows hadn’t been cleaned properly and they were rushed cleaned while I waited by someone and not done properly. When I got home, I discovered bits of sponge stuck in the car and the polish was smeared in places there were watermarks all over the car, so I had to clean it off again myself, really disappointed as this was the first time I used the waves wash in Havant and I certainly won’t be going back again.

Always take my car to be washed here. Have used it for years. Never had any issues. Car always spotless and completed in a quick timeframe. Wouldn't take my car anywhere else 👍

Nick and team did a great job cleaning my very dirty car- inside and out yesterday I'm a gardener and a client today thought I had a new car!

Had my car cleaned today. Quick, friendly and did a great job. It’s been about 18 months since last clean and it showed - they said they cleaned it 3 times and I believe them. It’s sparkling now thank you :)

Booked on line at the Ipswich/Tesco branch and was told £29 only to be told afterwards they required a further £6 in cash as my car was dirtier than normal?? Had a small amount of dust on the outside and was clean inside!! Complete rip off and will not use again!!!!

Used to be a regular at Redditch but yesterday was shocking, £20, 1.5 hour wait and wheels were filthy, body just about washed even though I paid for a wash and wax, won’t be going back

I visited the car wash at Hastings Tesco, it was booked in for the full monty. My car was so dirty inside and out the joys of having small children. I was advised it would take 2 hours which it did. I have never seen my car sparkle so bright and inside was immaculate. They did a amazing job.

For the waves car wash in Hythe, Hampshire. My car was very dirty with ingrained rubbish. He spent a long time trying to clean it to a good standard and had to go over it several times butbwoukdnt stop until he was happy. The customer service from them was incredible. (including phoning their head office regarding an issue with my booking. He sorted it out without being asked). Fantastic. Really impressed.