Water Irrigation Reviews

Orders from Water Irrigation for the 1st time yesterday on a 3-day delivery - arrived this morning. Pretty impressive service - thanks

Purchased a new tricoflex hose. I chose the standard 5 day delivery service but it arrived the following day with Yodel.

Shocking service. Paid for next day delivery, got is 3 days later (through Yodel) and despite numerous e-mails to Water Irrigation, they have not responded at all. Stay away!

I bought RHS brass hose-locks - a first-class product at an excellent price. And backed-up with exemplary customer service - I made a mistake on the order, and they facilitated sending the replacement part and even refunded me the delivery cost as a good-will gesture, although the error was mine.

Placed an order early Thursday morning on the promise of next day delivery. Paid the extra for that and was promised an email confirming the details. Never got an email and so rang Thursday afternoon; was told that the order had been processed and it was confirmed for delivery Friday. On that basis, we booked men to work Friday evening and all weekend. By 3pm Friday, still no email and certainly no delivery - so we chased this company. A polite lady took details saying that there was something curious about the order - at which, our experience tells us we are going to be let down. The lady calls back to say that they had made a mistake on our postcode and therefore delivery would be Monday. But they would refund the delivery charge but no, they could not do anything about a delivery before Monday - what? Don't customer-facing companies work weekend as we do? Great, we get £5 back when we have committed to pay wages for the weekend. Lesson learnt - don't trust what this firm says

Ordered an RHS impact sprinkler with Tripod. Parcel delivered by Yodel completely ripped open with parts missing. Submitted detailed photos. Spoke with customer service who stated a new package would be sent out next day but not using Yodel & that the package would be double wrapped & secure. The parcel duly arrived with a big rip down the side delivered again by Yodel & wrapped exactly as the previous delivery despite assurances to the contrary. Now here's the rub. Have just found out my calls to complain wre on premium numbers So, beware, they do not do as assured from their customer services and you will be charged the maximum when you phone to complain. Will never use Waterirrigation again

I ordered 3 Mona Plantsava 2L from this company last year. Two arrived with the water pipe missing so they were completely unusable so I contacted the company to ask them where the parts where. They were sent out to me within the week by Royal Mail. Further inspection revealed that one of the water pipes was missing the flotation device which means when I water the plant I don't know whether I've over or under watered it. I couldn't be bothered to contact this company again so simply wait until water flows out of the bottom of the pot. I have ordered Mona Plantsavas from 2 other companies before, and while the product price is the same the only difference is postage costs are cheaper with Water Irrigation. The reason the postage is cheaper is clear - they sent you half the product, and even if you complain they still don't send you the full product. I strongly suspect the sellers don't actually know what they are selling, so can't check the products are complete before sending them out.

Ordered using the cheapest delivery option and received within one working day. Excellent service!