Water Irrigation
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Next Day Delivery? Oh no, it's not
Placed an order early Thursday morning on the promise of next day delivery. Paid the extra for that and was promised an email confirming the details. Never got an email and so rang Thursday afternoon; was told that the order had been processed and it was confirmed for delivery Friday. On that basis, we booked men to work Friday evening and all weekend. By 3pm Friday, still no email and certainly no delivery - so we chased this company. A polite lady took details saying that there was something curious about the order - at which, our experience tells us we are going to be let down. The lady calls back to say that they had made a mistake on our postcode and therefore delivery would be Monday. But they would refund the delivery charge but no, they could not do anything about a delivery before Monday - what? Don't customer-facing companies work weekend as we do? Great, we get £5 back when we have committed to pay wages for the weekend. Lesson learnt - don't trust what this firm says