Review summary

Watches of Mayfair is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about expensive.

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Based on reviews, created with AI

See what reviewers are saying

c

customer

5 out of 5 stars
Exemplary Customer Service and Quality Company

I have been looking to purchase a classic elegant timepiece for a little while and during my search and due diligence i found the Watches of Mayfair business. After reviewing my options and consulting reviews of the business i duly placed an order for a Longines Elegant 41mm dia watch. I placed an order with Watches of Mayfair on Tuesday 17th June. The order was acknowledged very quickly via email and communications from Matthew at Watches of Mayfair. Further communications were received from Matthew over the next couple of days and on Friday 20th in the afternoon i took delivery of my new timepiece. I was very pleasantly astounded by the speed of delivery from Watches of Mayfair. The quality of the Longines Watch has exceeded my expectations and i look forward to wearing over the coming years. I have no hesitation whatsoever in recommending Watches of Mayfair to anyone, their professional approach and customer service is exemplary. Anyone considering buying a luxury timepiece will not be disappointed entrusting Matthew and his team to supply you with your special timepiece.

CW

Carl Weeden

5 out of 5 stars
Excellent service

Although all the communication with WOM was via WhatsApp,Matthew kept me informed every step of the way. Timepiece was sized for me prior to delivery. I requested a specific date for delivery and Matthew and their courier did not disappoint. On the whole a great experience and would not hesitate in recommending Watches of Mayfair and Matthew.

DJ

David Jackson

5 out of 5 stars
Excellent service and price

Excellent service and price. Watch arrived on the date agreed and was very securely packaged. Very pleased with my new watch

LA

Little A

5 out of 5 stars
A totally professional approach

A totally professional approach. Communication was excellent throughout and what I really appreciated is that Matt always followed through on everything he'd written or said, without delay. When I wanted to collect the watch from him personally he ensured that was possible. When I was too excited by the product and lacked the confidence to wear it home on public transport he arranged tracked delivery to my house the next day! It duly arrived in the morning beautifully packaged. For 25 years I've relied on a local jeweller [and friend] for all high end purchases and this experience equalled that high standard in every way. I would happily recommend Watches of Mayfair.

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All reviews

100 total • Write a review

Showing 81 - 90 of 96 reviews
AR
5 out of 5 stars

Excellent customer service

Excellent customer service

Date of experience: November 1, 2024

A
5 out of 5 stars

Great experience sourcing my watch

Great experience sourcing my watch. I was looking everywhere for this particular Longines model and they were the only ones who had it and I paid almost £500 less than cost price. The service was really personal and Emma was really patient with me. The watch came sooner than expected and when I picked it up, Matthew was kind and took the time to adjust it for me until it felt comfortable. I would definitely recommend and would use their services again.

Date of experience: October 30, 2024

pJ
5 out of 5 stars

Great service

Great service, great price, highly recommended.

Date of experience: October 30, 2024

G
5 out of 5 stars

Excellent customer service

Excellent customer service. Kept me updated throughout the process. Highly recommended.

Date of experience: October 30, 2024

I

Ion

US

5 out of 5 stars

Good selection of watches

Good selection of watches. Swift delivery. Excellent support and recommendations from Emma. Would recommend and use again!

Date of experience: October 30, 2024

SD
5 out of 5 stars

A happy returning customer

As a returning customer of WoM I value their smooth hassle free purchasing experience, from quoting through to fulfilment. Emma is always on hand to ensure every detail of the purchase is attended to. The lead time to dispatch was also much quicker than quoted.

Date of experience: October 25, 2024

MR
5 out of 5 stars

Watch purchase

Excellent communication from the team and bracelet sized correctly from my measurements. Delivery altered to suit my needs and the watch was perfect. Excellent service all round and good discount, would use Watches of Mayfair again without hesitation.

Date of experience: October 2, 2024

RL
5 out of 5 stars

My new favourite watch dealer...

Buying a watch from Watches of Mayfair was such a pleasant experience. Prices are exceptional as is their customer service; Mat was an absolute professional and the environment is relaxed. Thank you Mat and thankyou to Watches of Mayfair. Excellent stuff..

Date of experience: September 23, 2024

gw
5 out of 5 stars

Buying a new watchRang watches of mayfair to inquire…

Rang watches of mayfair to inquire about a watch the sales assistant could not have been any more helpful. Helped with a introductory discount paying could not have been any easier. Watch arrived very quickly and well wrapped

Date of experience: September 16, 2024

T

Tom

US

5 out of 5 stars

Very attentive and professional

Excellent service.

Date of experience: September 10, 2024

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