Review summary

Warner Leisure Hotels receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

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sH

stephen Harris

3 out of 5 stars
Flies on the buffet food

Our stay was at Holme Lacey House near Hereford. One of the Warner Leisure hotels. We visited the market garden restaurant for breakfast and Dinner when we noticed that the buffet food on the centre stall underneath the skylight window was crawling with green-bottle flies, they were also crawling on the mirror behind our table. For this reason we avoided selecting food from this area so our choice of buffet was limited to hot food only. I believe this was wholly unacceptable and constituted a safety hazard that could have resulted in an illness. We have visited other Warner hotels so much so that we are platinum guests and have never experienced this before.

A

Alan

5 out of 5 stars
Perfect Stay

I have stayed at 13 of the Warner Sites. Most recently was my 6th stay at Heythrop Park, my favourite of them all. The sheer expanse of the place is breathtaking. With a choice of 3 superb restaurants to dine in and 2 entertainment venues to enjoy visiting acts or the in-house entertainment team, it is the perfect place for a break.

L

Liz

3 out of 5 stars
Deteriorating Warner service

Warner have brought in a policy of not servicing rooms the day after arrival. This is appalling. We pay a lot of money to stay at Warner, we should not have to do our own housekeeping. We are disgusted about this new policy.

MA

Mrs Anne Coates

4 out of 5 stars
This was the first stay at The…

This was the first stay at The Runneymede on Thames, we have stayed at many Warner's before. We were welcomed at the reception and given our keys. There is only one small lift which is suppose to hold 6 but when you get wheelchairs in there is not much room even for the carer. Food was not as good as he has been other times and the activities which are now charged for was not good either. Prices had gone up with drinks etc but there was now a service charge on drinks brought to your table. The entertainment was very good and the room was clean and tided each day. We have decided that this would be our last Warner's holiday as we cannot see things getting any betteer

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All reviews

1,000 total • Write a review

Showing 931 - 940 of 996 reviews
c
1 out of 5 stars

I have tried to speak to a member of costumer service…

I have tried to speak to a member of staff at warner leisure hotel group customer service, I required help with an issue i wanted to resolve, a complete joke its just an automated system, what was no help to my issue, sometime just 5 mins of chat can sort a lot of problems

Date of experience: February 5, 2024

Md
5 out of 5 stars

A friendly and comfortable experiace

There's a friendly atmosphere and a helpful team with great entertainment

Date of experience: February 3, 2024

JC
4 out of 5 stars

Helpful lady

Helpful lady. Patient and listened to me

Date of experience: February 2, 2024

NC
5 out of 5 stars

Excellent holiday and value for money.

Room, food, surroundings, entertainment and facilities all oustanding and excellent value for money at Bodelwyddan Castle. Almost everything was included in the price charged for the holiday except alcoholic drinks (which were rather expensive but fair considering the overall cost of the holiday).

Date of experience: February 1, 2024

m
5 out of 5 stars

We have been to Warners several times …

We have been to Warners several times and is just right for us so we will be going again

Date of experience: February 1, 2024

rf
5 out of 5 stars

have booked 2 more warners…

have booked 2 more warners breaks.always value for money but drinks are getting a lot more expensive than they should be.great entertainment food etc so a good choice

Date of experience: February 1, 2024

PP
5 out of 5 stars

The staff were very helpful and polite

The staff were very helpful and polite. I needed to book by phone as the website would not allow me to login for some unknown reason.

Date of experience: February 1, 2024

bp
5 out of 5 stars

I have been to Warners hotels at least 10 times and find the experience excellent

I enjoy the hotel experience the food and the9

Date of experience: February 1, 2024

C
4 out of 5 stars

Was a easy experience

Was a easy experience

Date of experience: February 1, 2024

BN
5 out of 5 stars

Excellent booking experience

I was very impressed with Lucy who handled my booking. Very knowledgeable and very helpful during the whole process.

Date of experience: February 1, 2024

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