Review summary

Warner Leisure Hotels receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

sH

stephen Harris

3 out of 5 stars
Flies on the buffet food

Our stay was at Holme Lacey House near Hereford. One of the Warner Leisure hotels. We visited the market garden restaurant for breakfast and Dinner when we noticed that the buffet food on the centre stall underneath the skylight window was crawling with green-bottle flies, they were also crawling on the mirror behind our table. For this reason we avoided selecting food from this area so our choice of buffet was limited to hot food only. I believe this was wholly unacceptable and constituted a safety hazard that could have resulted in an illness. We have visited other Warner hotels so much so that we are platinum guests and have never experienced this before.

A

Alan

5 out of 5 stars
Perfect Stay

I have stayed at 13 of the Warner Sites. Most recently was my 6th stay at Heythrop Park, my favourite of them all. The sheer expanse of the place is breathtaking. With a choice of 3 superb restaurants to dine in and 2 entertainment venues to enjoy visiting acts or the in-house entertainment team, it is the perfect place for a break.

L

Liz

3 out of 5 stars
Deteriorating Warner service

Warner have brought in a policy of not servicing rooms the day after arrival. This is appalling. We pay a lot of money to stay at Warner, we should not have to do our own housekeeping. We are disgusted about this new policy.

MA

Mrs Anne Coates

4 out of 5 stars
This was the first stay at The…

This was the first stay at The Runneymede on Thames, we have stayed at many Warner's before. We were welcomed at the reception and given our keys. There is only one small lift which is suppose to hold 6 but when you get wheelchairs in there is not much room even for the carer. Food was not as good as he has been other times and the activities which are now charged for was not good either. Prices had gone up with drinks etc but there was now a service charge on drinks brought to your table. The entertainment was very good and the room was clean and tided each day. We have decided that this would be our last Warner's holiday as we cannot see things getting any betteer

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All reviews

1,000 total • Write a review

Showing 921 - 930 of 996 reviews
S
5 out of 5 stars

Warner holidays

Warner holidays are always very enjoyable love it’s adults only this time we stayed at Holme Lacey and the best thing was the staff who went the extra mile to make our stay amazing and we have already booked another 2 Warner breaks

Date of experience: February 7, 2024

S
5 out of 5 stars

Very easy to book

Very easy to book

Date of experience: February 7, 2024

MR
5 out of 5 stars

I've tried others .. BUT A WARNER Hotel IS THE BEST OF BRITISH

I'm at the age that knows what l want from my holidays... ie. Excellence in every aspect from the moment I arrive through the clearly visible direction sign until the final goodbye from the friendly but Professional Staff.

Date of experience: February 6, 2024

H
5 out of 5 stars

Just booked a weekend break ,lots of…

Just booked a weekend break ,lots of choice of Hotels and entertainment. Looking forward to the break.

Date of experience: February 6, 2024

MK
5 out of 5 stars

Excellent customer service given…

Excellent customer service given unfortunately when I had to cancel a booking due to My Husband passing away.

Date of experience: February 6, 2024

SO
5 out of 5 stars

Home from home with excellent meals cooked for you

Simple speedy and confirmed straightforward

Date of experience: February 6, 2024

s
1 out of 5 stars

Unsafe Chicken

Myself and my wife recently had a wonderful weekend break at Lakeside, Hayling island. On our final night at the restraurant we both chose the Chicken curry from the buffet counter,whilst eating the meal, l noticed some of the chicken pieces were red and uncooked in the middle,l alerted the waiter and showed him the raw meat and requested that he take the meat away and show it to the head Chef and perhaps stop other diners from choosing the curry,this request was ignored as other diners continued helping themselves. I then went to the reception and reported what happened to the receptionist, she summoned the head Chef and he assured me the under cooked chicken breast meat had been 'sterilised' and was safe to eat! I have never heard such rubbish! Note to Warners,it is never safe to eat raw chicken!!

Date of experience: February 5, 2024

E
5 out of 5 stars

an aged silver surfer!

Not had holiday since widowed 14 yrs ago, expected difficulty with online booking, but it was really easy for this silver surfer.

Date of experience: February 5, 2024

ME
5 out of 5 stars

The weekend break was exactly what I…

The weekend break was exactly what I expected. There were some issues that I think need to be addressed

Date of experience: February 5, 2024

MC
5 out of 5 stars

Booking with Warners is so stress free…

Booking with Warners is so stress free and they help you with any medical needs

Date of experience: February 5, 2024

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