Review summary

Warner Leisure Hotels receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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sH

stephen Harris

3 out of 5 stars
Flies on the buffet food

Our stay was at Holme Lacey House near Hereford. One of the Warner Leisure hotels. We visited the market garden restaurant for breakfast and Dinner when we noticed that the buffet food on the centre stall underneath the skylight window was crawling with green-bottle flies, they were also crawling on the mirror behind our table. For this reason we avoided selecting food from this area so our choice of buffet was limited to hot food only. I believe this was wholly unacceptable and constituted a safety hazard that could have resulted in an illness. We have visited other Warner hotels so much so that we are platinum guests and have never experienced this before.

A

Alan

5 out of 5 stars
Perfect Stay

I have stayed at 13 of the Warner Sites. Most recently was my 6th stay at Heythrop Park, my favourite of them all. The sheer expanse of the place is breathtaking. With a choice of 3 superb restaurants to dine in and 2 entertainment venues to enjoy visiting acts or the in-house entertainment team, it is the perfect place for a break.

L

Liz

3 out of 5 stars
Deteriorating Warner service

Warner have brought in a policy of not servicing rooms the day after arrival. This is appalling. We pay a lot of money to stay at Warner, we should not have to do our own housekeeping. We are disgusted about this new policy.

MA

Mrs Anne Coates

4 out of 5 stars
This was the first stay at The…

This was the first stay at The Runneymede on Thames, we have stayed at many Warner's before. We were welcomed at the reception and given our keys. There is only one small lift which is suppose to hold 6 but when you get wheelchairs in there is not much room even for the carer. Food was not as good as he has been other times and the activities which are now charged for was not good either. Prices had gone up with drinks etc but there was now a service charge on drinks brought to your table. The entertainment was very good and the room was clean and tided each day. We have decided that this would be our last Warner's holiday as we cannot see things getting any betteer

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All reviews

1,000 total • Write a review

Showing 911 - 920 of 996 reviews
N
5 out of 5 stars

Warner Leisure Hotels

It was a lovely location and the adults only aspect. The dining experience is very good, as is the entertainment every evening and daytime activities. All in all good value for money.

Date of experience: February 9, 2024

M
5 out of 5 stars

Great team at Corton always pleased to…

Great team at Corton always pleased to help, can’t wait to stay again

Date of experience: February 9, 2024

DG
5 out of 5 stars

The overtones weekend

I did my booking with a young man called Alfie, who I found to be very pleasant and informative, he answered all my questions and he made my booking experience very easy to do, he told me what we should expect for the 4day break that we’ve chosen and told me all the extra activities that are available, he told me what to expect with the room we’ve chosen, so I found it all to be a very pleasant experience. Well done Alfie 👏👏👏

Date of experience: February 9, 2024

sp
5 out of 5 stars

Very helpful could answgood e perienceer all questions

Very helpful could answer all questions

Date of experience: February 8, 2024

GJ
2 out of 5 stars

Decide what you are Warners.

I am currently with my wife and elderly mother at Warners in Studley Castle. The place and staff are very helpful however I would make the following points: This is the 3rd time of visiting in 12 months, whilst the food is acceptable its more like a good staff canteen/restaurant. It's all self service apart from the drinks and soup of the day. It means that your are forever walking around and cannot relax properly with you're fellow guests The main act doesn't start until 10 pm and this is far too late. Good standard though. There are 2 quizes on during the day with some shooting and archery. Not enough choice here particularly when it's raining. This place is more of a 2 star, I would say that this place is at a crossroads, does it compete with Cruises, Coach holidays or Butlins? It's a shame because it could be so good. We've made the best of it and I believe these comments to be fair. Stop cost cutting and short changing the customer. Much room for improvement! It should be about delighting the customers.

Date of experience: February 8, 2024

PC
5 out of 5 stars

Excellent holiday

Interesting places/buildings plus a wide range of delicious food! Good accommodation, comfortable beds and plenty of activity for those who are active plus evening entertainment superb !!

Date of experience: February 8, 2024

PT
3 out of 5 stars

Webbsite not working properly.

Webbsite not working properly.

Date of experience: February 8, 2024

JD
5 out of 5 stars

The friendly staff

The friendly staff

Date of experience: February 8, 2024

L
5 out of 5 stars

Returning to Lakeside Warners as such a…

Returning to Lakeside Warners as such a great experience. Accomodation was clean and comfortable. The food was very tasty and great amount of choice

Date of experience: February 8, 2024

MB
5 out of 5 stars

Friendly staff & Excellent surroundings

Friendly staff & a great location.

Date of experience: February 7, 2024

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